We are currently experiencing a high volume of requests. Please allow for 1-3 weeks to receive a response to your Request for Information (RFI). Urgent requests will be prioritized.
Please do not send duplicate RFIs – this will slow down our processing.
Please do not call requesting an update on your RFI.
For newly admitted students, please sign up for our Virtual Drop in Advising Sessions and Pre-arrival Webinars.
For current students, please sign up for your Virtual Drop in Advising Sessions.
We appreciate your patience!
How can ISS help you?
- ISS offers a host of services to international undergraduate and graduate degree students, exchange/visiting students, and other students who opt in to pay McGill Student Services fees.
- We strive to create a welcoming and respectful environment for everyone. Whether interacting in person, on the phone, or online, we ask that all communications remain courteous and considerate.
- If a situation becomes challenging and cannot be resolved respectfully, we may need to ask individuals to leave or end phone conversations to ensure the well-being of our community.
- We appreciate your understanding and cooperation.
What we can do:
- Provide support, advice and resources on applying for temporary immigration documents and maintaining student immigration status.
- Advise on temporary immigration documents related to a student’s studies such as the CAQ, Study Permit, Temporary Resident Visa (TRV), Spousal Open Work Permit and Post-Graduation Work Permit (PGWP).
- Administer and provide support with International Health Insurance
What we cannot do:
- Advise on Permanent residency.
- Advise on Work permits besides the PGWP and Open Spousal Work permit.
- Advise post-doctorial candidates (please contact Academic Personnel Office for immigration advice).
- Advise on non-Canadian immigration matters.
- Complete and/or submit immigration applications on behalf of students.
- Expedite immigration applications.