ISS is available virtually and in-person Mondays-Fridays during business hours.


Upon activation on Minerva, please wait 7 days to sign up to the Medavie Blue Cross app or the Medavie Blue Cross website portal.

Please note, if you do not have a Medavie Blue Cross Username and Password, you can register using your Policy Number (The 10-digit Policy number is (0095258000) and your Identification Number (Your McGill ID + 01 at the end i.e: 260XXXXXX01*)

*If you were enrolled in IHI before May 4th, 2019, your Identification Number will be your McGill ID + 00.


How to Make a Claim:

On the Medavie Blue Cross Website

On the Medavie Blue Cross Mobile App

In addition to the information above, please also review ISS' FAQs page.

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