ISS is now located in Brown Bldg., Suite 4100.
ISS is open Mondays to Fridays, 10am - 4pm both in-person and virtually.
Important Reminders:
- Please make sure you have digital copies/photocopies of your receipts. Obtaining duplicate receipts from a health care provider or pharmacy can be time-consuming or even impossible.
- It is very important to update your address and phone numbers in Minerva, since changes you make in Minerva are sent to Medavie Blue Cross each week
- Be sure to write your address carefully on the claim form, including your apartment number and postal code.
- If you plan to move, you should send Medavie Blue Cross a letter that includes your current address, the date of your move and the new address.
How to make a claim:
- Claims Blackout Period NEW students - August: Although coverage begins as of August 15 for new Fall admits, there is a blackout period for the month of August.
- During this time, the insurance company is not able to confirm coverage and will not process or reimburse the claims of students who were not covered by the Plan up to the end of the previous policy year.
- Any claims for expenses incurred between August 15 and August 31 can be submitted to Medavie Blue Cross in September. Students who were covered by the Plan up to the end of the previous policy year are not affected by this blackout period.
Claiming expenses incurred outside of the McGill Health Clinic:
- ePay - Ask your health professional
- eClaims – smartphone or online
- Mail – using forms (Mail to: C. P. 3300, Succursale B, Montreal, Québec, H3B 4Y5)
Please note: receipts must contain the following information:
- the type of procedure that took place;
- the cost of the procedure;
- the "Québec Code": a four- or five-digit number associated with the exact procedure(s) that took place;
- the diagnosis; and
- the name, address and license number of your physician.
- All claims must be received by Medavie Blue Cross Insurance no later than 90 days after the end of the policy year in which the claims were incurred or 90 days after the end of your coverage, whichever is sooner.
- For more information, please see page 19 of the Medavie Blue Cross Handbook.
Reimbursement for basic health benefits:
- Basic health benefits are payable at 100% and charges are paid by Medavie Blue Cross in accordance with the Québec Provincial Schedule of Fees.
- This Schedule determines the cost of every medical procedure covered by Québec's provincial health plan.
- Medavie Blue Cross uses this same schedule to establish maximum amounts payable to claimants. For example, the cost of a general consultation with a family doctor is approximately $40.
- Although Medavie Blue Cross determines its reimbursements according to the prices set in the Schedule, health care providers are entitled to charge more than the Schedule allows when treating patients who are not Québec residents. As a result, Medavie Blue Cross may in some situations reimburse less than 100% of your basic medical expenses.
- To avoid unpleasant surprises ask your health care provider:
- Whether you will be charged the same rate as a Québec resident before receiving any treatment.
- If an "international fee" or "administrative charge" is added, you should be aware that you will not be fully reimbursed.
- A list of medical clinics and health service providers close to McGill University is available through the community resources page. Please be aware, due to government policy that a limited number of appointments with Hub doctors are available to students.
- We recommend that you use the McGill Student Wellness Hub (only for McGill Students) for your medical needs whenever possible, as your Medavie Blue Cross card will be accepted there and you will not be charged.
- Please explore the wide variety of all the resources the Hub has to offer.
- If you’re unsure where to start, Access Advisors and Local Wellness Advisors offer a great first step towards accessing care, whether on or off-campus.
If you make a claim but receive no response from Medavie Blue Cross:
- If Medavie Blue Cross refuses your claim, you will receive a report explaining why.
- If you receive no response within 30 days, it may be because Medavie Blue Cross never received your claim, because you submitted an incomplete claim, or because their response was sent to the wrong address.
- You should contact Medavie Blue Cross at 1-888-588-1212 if you have been waiting for a month or more.