McGill Desautels supports AMCIS 2023 and social impact research projects in Panama
AMCIS 2023, an AIS conference taking place from August 10 to 12 in Panama City and co-chaired by McGill Desautels’ IS Area Coordinator Professor Animesh Animesh, aims to highlight the impact of research projects in technology on local communities.
The Path to Hedonic Information System Use Addiction: A Process Model in the Context of Social Networking Sites
Authors: Isaac Vaghefi, Bogdan Negoita, and Liette Lapointe
Publication: Information Systems Research; Volume 34, Issue 1, March 2023, Pages 85-110
Abstract:
Delve: Are Digital Tech Workers Coding Themselves Out of Existence? with Emmanuelle Vaast and Alain Pinsonneault
What if just doing your job causes you to lose your job? New technologies have constantly replaced old technologies for hundreds of years, but new digital technologies, namely artificial intelligence and other data-driven technologies, are doing more than replacing old tech—they’re replacing the people who create those technologies in the first place.
Graduates and Outstanding Achievements Celebrated at Spring Convocation 2023
The McGill Desautels Faculty of Management proudly celebrated its Spring 2023 Convocation on Wednesday, May 31. The event served as a special recognition for the exceptional accomplishments of students who have successfully completed their degrees in the Undergraduate and Postgraduate programs during the academic year of Fall 2022 and Winter 2023. Addresses were made bt McGill Principal Deep Saini, Chancellor John H.
Celebrating excellence in teaching at Desautels
Across programs and subject areas, the Desautels Faculty of Management recognizes the vital role that teaching plays in enriching the student experience and in inspiring the next generation of leaders.
The Impact of Online Q&As on Product Sales: The Case of Amazon Answer
Authors: Warut Khern-am-nuai, H. Ghasemkhani, D. Qiao and K.N. Kannan
Publication: Information Systems Research, Forthcoming
Negative Peer Feedback and User Content Generation: Evidence from a Restaurant Review Platform
Authors: K. Zhu, Warut Khern-am-nuai and Y. Yu
Publication: Production and Operations Management, Forthcoming
Prof Han awarded FRQSC New Academics Grant
Congratulations to Elizabeth Han, Assistant Professor in Information Systems, who has been awarded the 2023-2024 FRQSC New Academics Grant (Soutien à la recherche pour la relève professorale)
Delve: Why Friendly AI Chatbots Don’t Always Deliver Five-Star Customer Service, with Elizabeth Han
Logically everyone knows that software doesn’t have feelings, but AI chatbots that express emotion—as well as other advanced artificial intelligence tools like
Desautels researchers celebrated at Bravo 2023
McGill University hosted its annual Bravo gala on Thursday March 30, which honours its researchers and scholars who have won special awards, memberships and prizes over the past year.
Prof Han's research paper recognized by the Association for Information Systems (AIS)
Congratulations to Elizabeth Han, Assistant Professor in Information Systems, whose research paper with co-authors Dezhi Yin (University of South Florida) and Han Zhang (Georgia Institute of Technology) titled “Chatbot Empathy in Customer Service: When It Works and When It Backfires” has been selected 2022 Best Paper Runner-Up by the Association for Information Systems (AIS) - Special Interest Group on Human Computer Interaction
Bots with Feelings: Should AI Agents Express Positive Emotion in Customer Service?
Authors: Elizabeth Han, Dezhi Yin and Han Zhang
Publication: Information Systems Research, Forthcoming Published online Articles in Advance: December 2, 2022
Abstract:
Desautels Professor named to Poets&Quants 50 Best Undergraduate Professors of 2022
We are proud to share that Warut Khern-am-nuai, Associate Professor in Information Systems, has been named to the Poets&Quants 50 Best Undergraduate Professors of 2022 list. This fifth edition of the award received more than 500 nominations from more than 50 of the best undergraduate business programs, including a dozen international schools.
Prof. Khern-am-nuai wins Information Systems Society award
Congratulations to Warut Khern-am-nuai, Associate Professor in Information Systems, who has won the ISS Sandra A. Slaughter Early Career Award.
Delve: Where Artificial Intelligence Meets Management Insights and Solutions
How can Artificial Intelligence augment and even improve management of and within organizations? In the interdisciplinary arena of management, AI is being applied to big-picture issues of organizational strategy and supply chain operations, as well as the ethical details of human resources and the many moving parts of the retail industry.
