PhD, Sociology, Stanford University, USA
BA, Neuroscience and Behavior, Barnard College, USA
Diana Dakhlallah is an Assistant Professor of Organizational Behaviour. She joined Desautels in 2018 after completing her PhD at Stanford University.
An economic sociologist, her most recent work falls at the intersection of the political economy of service provision in public sector organizations and global health. She has combined in-depth field work, survey methods, field experimental methods, and behavioural interventions to examine the dynamics of bribery and care between frontline providers and citizens in the provision of health services in public healthcare establishments. In particular, she leverages these methods to explore the role that social incentives play in structuring the nature and quality of interactions between healthcare providers and healthcare seekers to both understand and mitigate governance issues. This work is conducted in the context of the public healthcare sector in the MENA region.
The lessons from her recent work shed light on questions related to the interpretation, measurement, scaling, social influence dynamics, and institutionalization of unsanctioned transactions within organizations and at the societal level.