Yolande E. Chan

Title: 
Dean and James McGill Professor
Yolande E. Chan
Contact Information
Email address: 
desautelsdean.mgmt [at] mcgill.ca
Alternate email address: 
deanoffice.mgmt [at] mcgill.ca
Address: 

Bronfman Building, [Map]
1001 rue Sherbrooke Ouest
Montreal, Quebec
Canada
H3A 1G5

Degree(s): 

Ph.D. in Business Administration (MIS)
Ivey Business School, Western University (1992)

M.Phil. in Management Studies
Oxford University (1984)

S.M. in Electrical Engineering & Computer Science
Massachusetts Institute of Technology (1982)

S.B. in Electrical Engineering
Massachusetts Institute of Technology (1982)

Area(s): 
Information Systems
Office: 
454
Biography: 

Dr. Yolande E. Chan joined McGill University’s Desautels Faculty of Management as Dean and James McGill Professor in August 2021.

Prior to joining Desautels, Dean Chan served as Associate Dean of Research, PhD and MSc Programs, and the E. Marie Shantz Chair of Digital Technology at Smith School of Business at Queen’s University. A gifted educator, Dean Chan received the Commerce Teaching Excellence Award and the Commerce Professor Student Life Award given to the professor who has contributed most to the student life of the graduating class. Dean Chan has also received the Queen’s University Distinguished Service Award, the Queen’s University Award for Excellence in Graduate Supervision, and a Smith School Researcher Achievement Award. She has previously served as Queen's University’s Associate Vice-Principal (Research). Before joining academia, she worked with Andersen Consulting (now Accenture).

Dean Chan holds a PhD in Business Administration from Ivey Business School at Western University, an MPhil in Management Studies from Oxford University (as a Rhodes Scholar), and SM and SB degrees in Electrical Engineering and Computer Science from Massachusetts Institute of Technology. Her research focuses on innovation, knowledge strategy, digital strategy, digital capabilities, and business-IT alignment. Her work has been published in numerous academic journals, including MIS Quarterly, Information Systems Research, Journal of Management Information Systems, Journal of Strategic Information Systems, Journal of the Association for Information Systems, Information Systems Journal, and Journal of Information Technology. She is co-Editor-in Chief of Journal of Strategic Information Systems.

Dean Chan is a Fellow and Distinguished Cum Laude member of the international Association for Information Systems. She is entered in the Canadian Who's Who, the Who's Who of Canadian Women, and the Who's Who in Canadian Business Directories.

 

Curriculum vitae: 
Group: 
Faculty
Tenured & Tenure Track
Research areas: 
Business-IT Alignment
Business Value of IT
Digital Entrepreneurship
Digital Innovation
Information Technology Strategy
Knowledge Strategy
Taught previously at: 

Smith School of Business, Queen’s University
E. Marie Shantz Chair of MIS Emeritus (2021 - Present)
Associate Dean (Research and PhD-MSc Programs) (2017 – 2021)
Associate Vice-Principal (Research) (2013 - 2016)
Director, The Monieson Centre (2006-2011)
Full Professor (2003 - 2021)
Assistant and Associate Professor (1991 - 2003)

Selected publications: 

Refereed Journal Articles

Levallet, Nadège, James S. Denford, and Yolande E. Chan. “Following the MAP (Methods, Approaches, Perspectives) in IS Research.” Information Systems Research 32, no. 1 (2021): 130-146.

Chan, Yolande E., Rashmi Krishnamurthy, and Ali S. Ghawe. “Information Technology Alignment and Innovation: 30 Years of Intersecting Research.” Foundations and Trends in Information Systems 5, no. 3 (2021): 231-352.

Beath, C.M., Y. Chan, R.M. Davison, A. Dennis, and J. Recker. “Editorial Board Diversity at the Basket of Eight Journals: A Report to the College of Senior Scholars.” Communications of the AIS 48 (2021): 236-247.

Von Briel, Frederik, Jan Recker, Lisen Selander, Sirkka L. Jarvenpaa, Philipp Hukal, Youngjin Yoo, Julian Lehmann, Yolande Chan, Hannes Rothe, Paul Alpar, Daniel Fürstenau, and Bastian Wurm. “Researching Digital Entrepreneurship: Current Issues and Suggestions for Future Directions.” Communications of the AIS 48 (2021): 284-304.

Read more

Jenkin, Tracy A., David B. Skillicorn, and Yolande E. Chan. “Novel Information Discovery and Collaborative Filtering to Support Group Creativity.” The Data Base for Advances in Information Systems, 51, no. 4 (2020): 40-67.

Chan, Yolande E., Rashmi Krishnamurthy, and Craig Desjardins. “Technology-Driven Innovation in Small Firms.” MISQ Executive 19, no. 1 (2020): 39-55.

Li, Ting, and Yolande E. Chan. “Dynamic Information Technology Capability: Concept Definition and Framework Development.” Journal of Strategic Information Systems 28, no. 4 (2019).

Jenkin, Tracy A., Yolande E. Chan, and Rajiv Sabherwal. “Mutual Understanding in Information Systems Development: Changes Within and Across Projects.” MIS Quarterly 43, no. 2 (2019): 649-671.

Moeini-Aghkariz, Mohammad, Yasser Rahrovani, and Yolande E. Chan. “The Practical Relevance of IS Strategy Research: A Review of the Past 10 Years of JSIS.” Journal of Strategic Information Systems 28, no. 2 (2019): 196-217.

Levallet, Nadège, and Yolande E. Chan. “Organizational Knowledge Retention and Knowledge Loss.” Journal of Knowledge Management 23, no. 1 (2019): 176-199.

Chan, Yolande E., James S. Denford, and Junjun Wang. “The Co-evolution of IT and Knowledge with Agility in Micro and Small Enterprises.” Journal of Information & Knowledge Management 18, no. 3 (2019).

Liebowitz, Jay, Yolande Chan, Tracy Jenkin, Dylan Spicker, Joanna Paliszkiewicz, and Fabio Babiloni. “If Numbers Could “Feel”: How Well Do Executives Trust Their Intuition?” VINE Journal of Information and Knowledge Management Systems 49, no. 4 (2019): 531-545.

Chan, Yolande E., and Conor J.T. Farrington. “Community-based Research: Engaging Universities in Technology-related Knowledge Exchanges.” Information and Organization 28, no. 3 (2018): 129-139.

Levallet, Nadège, and Yolande E. Chan. “Using Digital Capabilities to Unleash the Power of Strategic Improvisation.” MIS Quarterly Executive 17, no. 1 (2018): 1-21.

Chua, Cecil Eng Huang, Jason Bennett Thatcher, Fred Niederman, Yolande E. Chan, and Elizabeth J. Davidson. “ICIS 2017 Panel Report: Break Your Shackles! Emancipating Information Systems from the Tyranny of Peer Review.” Communications of the Association for Information Systems 23 (2018).

Ahuja, Suchit, and Yolande E. Chan. “Resource Orchestration for IT-Enabled Innovation.” Kindai Management Review 5 (2017): 77-95.

Chan, Yolande E., James S. Denford, and Joyce J. Jin. “Competing through Knowledge and Information Systems Strategies: A Study of Small and Medium-Sized Firms.” Journal of Information & Knowledge Management 15, no. 3 (2016): 1-37.

Cram, W. Alec, M. Kathryn Brohman, Yolande E. Chan, and R. Brent Gallupe. “Information Systems Control Alignment: Complementary and Conflicting Systems Development Controls.” Information & Management 53, no. 2 (March 2016): 183-196.

Oppong-Tawiah, Divinus, and Yolande E. Chan. “The Influence of IT and Knowledge Capabilities on the Survival of University IT Startups.” International Journal of Technoentrepreneurship 3, no. 2 (2016): 150-172.

Greenaway, Kathleen E., Chan, Yolande E., and Robert E. Crossler. “Company Information Privacy Orientation: A Conceptual Framework.” Information Systems Journal 25, no. 6 (November 2015): 579–606.

Wilson, Rosemary, Lenora Duhn, Paola Gonzalez, Susan Hall, Yolande E. Chan, and Elizabeth G. VanDenKerkhof. “Wireless Communication in Clinical Environments with Unique Needs.” Journal for Healthcare Quality 36, no. 6 (2014): 24-32.

Rahrovani, Yasser, Yolande E. Chan, and Alain Pinsonneault. “Determinants of IS Planning Comprehensiveness.” Communications of the AIS 34, no. 59 (March 2014): 1133-1155.

Khodakarami, Farnoosh, and Yolande E. Chan. “Exploring the Role of Customer Relationship Management (CRM) Systems in Customer Knowledge Creation.” Information & Management 51, no. 1 (January 2014): 27-42.

Jenkin, Tracy A., Yolande E. Chan, David B. Skillicorn, and Keith W. Rogers. “Individual Exploration, Sensemaking and Innovation: A Design for the Discovery of Novel Information.” Decision Sciences 44, no. 6 (December 2013): 1021-1057.

Greenaway, Kathleen E., and Yolande E. Chan. “Designing a Customer Information Privacy Program Aligned with Organizational Priorities.” MIS Quarterly Executive 12, no. 13 (September 2013): 137-150.

Khodakarami, Farnoosh, and Yolande E. Chan. “An Investigation of Factors Affecting Marketing Information Systems’ Use.” Journal of Marketing Development and Competitiveness 7, no. 2 (May 2013): 115-121.

Galliers, Robert D., Sirkka L. Jarvenpaa, Yolande E. Chan, and Kalle Lyytinen. “Strategic Information Systems: Reflections and Prospectives” Editorial. Journal of Strategic Information Systems 21, no. 2 (June 2012): 85-90.

McLaren, Tim S., Milena M. Head, Yufei Yuan and Yolande E. Chan. “A Design Theory for Measuring Fit between a Firm’s Competitive Strategies and Information Systems Capabilities.” MIS Quarterly 35, no. 4 (December 2011): 909-929 and A1-A10.

Komporozos-Athanasiou, Aris, Michael Barrett, Eivor Oborn, and Yolande E. Chan. “Policy-making as a Struggle for Meaning: Disentangling Knowledge Translation Across International Health Contexts.” Knowledge Management Research & Practice 9, no. 3 (September 2011): 215-227.

Denford, James S., and Yolande E. Chan. “Knowledge Strategy Typologies: Defining Dimensions and Relationships.” Knowledge Management Research & Practice 9, no. 2 (June 2011): 102-119. Selected by KMRP in May 2012 as one of the top articles published by the journal.

Jenkin, Tracy A., and Yolande E. Chan. “IS Project Alignment: A Process Perspective.” Journal of Information Technology 25, no. 1 (March 2010): 35-55.

Chan, Yolande E., and Blaize H. Reich. “IT Alignment: What have we Learned?” Journal of Information Technology 22, no. 4 (December 2007): 297-315.

Chan, Yolande E., and Blaize H. Reich. “IT Alignment: An Annotated Bibliography” Journal of Information Technology 22, no. 4 (December 2007): 316-396.

Nevo, Dorit, and Yolande E. Chan. “A Temporal Approach to Expectations and Desires from Knowledge Management Systems.” Decision Support Systems 44, no. 1 (November 2007): 298-312.

Nevo, Dorit, and Yolande E. Chan. “A Delphi Study of Knowledge Management Systems: Scope and Requirements.” Information & Management 44, no. 6 (September 2007): 583-597.

Chan, Yolande E., Niraj Bhargava, and Christopher T. Street. “Having Arrived: The Homogeneity of High-Growth Small Firms.” Journal of Small Business Management 44, no. 3 (July 2006): 426-440.

Chan, Yolande E., Rajiv Sabherwal, and Jason Thatcher. “Antecedents of Strategic IS Alignment: An Empirical Investigation.” IEEE Transactions on Engineering Management 53, no. 1 (February 2006): 27-47.

Wightman, Doug H., Lucas G. Jurkovic, and Yolande E. Chan. “Technology to Facilitate Ethical Action: A Proposed Design.” AI & Society 19, no. 3 (September 2005): 250-264.

Chan, Yolande E., Mary J. Culnan, Kathleen E. Greenaway, Gary Laden, Toby Levin, and H. Jeff Smith. “Information Privacy: Management, Marketplace, and Legal Challenges.” Communications of the AIS 16, article 12 (August 2005): 270-298.

Greenaway, Kathleen E., and Yolande E. Chan. “Firms’ Information Privacy Behaviors: Competing Theoretical Explanations.” Journal of the Association for Information Systems 6, no. 6, Article 7 (June 2005): 171-198.

Chan, Yolande E., Anna R. Dekker, and David J. Ramsden. “Diffusing Healthcare Knowledge: A Case Study of the Care Delivery Network.” Communications of the AIS 15, no. 13 (February 2005): 225-241.

Ford, Dianne P., and Yolande E. Chan. “Knowledge Sharing in a Multi-Cultural Setting: A Case Study.” Knowledge Management Research & Practice 1, no. 1 (June 2003): 11-17.

Mills, S. Keith, Rico S. Yao, and Yolande E. Chan. “Privacy in Canadian Health Networks: Challenges and Opportunities.” Leadership in Health Services 16, no. 1 (February 2003): 1-10.

Chan, Yolande E. “Why Haven’t We Mastered Alignment?: The Importance of the Informal Organization Structure.” MIS Quarterly Executive 1, no. 2 (June 2002): 97-112.

Sabherwal, Rajiv, and Yolande E. Chan. “Alignment Between Business and IS Strategies: A Study of Prospectors, Analyzers, and Defenders.” Information Systems Research 12, no. 1 (March 2001): 11-33.

Chan, Yolande E. “IT Value—The Great Divide between Qualitative and Quantitative, and Individual and Organizational, Measures.” Journal of Management Information Systems 16, no. 4 (Spring 2000): 225-261.

Gray, Peter H., and Yolande E. Chan. “Integrating Knowledge Management Practices Through a Problem-Solving Framework.” Communications of the AIS 4, no. 12 (November 2000).

Chan, Yolande E. “Creating Canada’s First Privatized MBA Program.” Academy of Management Executive 13, no. 2 (May 1999): 100-105.

Volkoff, Olga, Yolande E. Chan, and E.F. Peter Newson. “Leading the Development and Implementation of Collaborative Interorganizational Systems.” Information & Management 35, no. 2 (January 1999): 63-75.

Chan, Yolande E., Sid L. Huff, and Duncan G. Copeland. “Assessing Realized Information Systems Strategy.” Journal of Strategic Information Systems 6, no. 4 (December 1998): 273-298.

Chan, Yolande E., Sid L. Huff, Donald W. Barclay, and Duncan G. Copeland. “Business Strategic Orientation, Information Systems Strategic Orientation, and Strategic Alignment.” Information Systems Research 8, no. 2 (June 1997): 125-150.

Chan, Yolande E., and Veda C. Storey. “The Use of Spreadsheets in Organizations: Determinants and Consequences.” Information & Management 31, no. 3 (December 1996): 119-134.

Chan, Yolande E., and Sid L. Huff. “Strategy: An Information Systems Research Perspective.” Journal of Strategic Information Systems 1, no. 4 (September 1992): 191-204.

Other Community-Related Refereed Journal Articles

Knutsen, Wenjue L. and Yolande E. Chan. “The Phenomenon of Staff Volunteering: How Far Can You Stretch the Psychological Contract in a Nonprofit Organization?” Voluntas: International Journal of Voluntary and Nonprofit Organizations 26, no. 3 (June 2015): 962-983.

Benecki, Leslie A., John S. Andrew, and Yolande E. Chan. “Evaluating the Feasibility of an Affordable Housing and Community Centre: A Case Study from Rural Ontario.” Journal of Rural and Community Development 9, no. 2 (May 2014): 67-80.

Massey, Jennifer, Sean Field, and Yolande Chan. “Partnering for Economic Development: How Town-Gown Relations Impact Local Economic Development in Small and Medium Cities.” The Canadian Journal of Higher Education 44, no. 2 (2014): 152-169.

Brander, Rosemary A., Margo L. Paterson, and Yolande E. Chan. “Using a Common Vision of Partners in Care to Enhance Hospital Relationships.” Journal of Research in Interprofessional Practice and Education 3, no. 2 (August 2013): 1-25.

Chan, Yolande E., and Leslie A. Benecki. “Evaluating the Success of a Hospital’s Community Engagement Process.” Healthcare Management Forum 26, no. 1 (Spring 2013): 20-25.

Brander, Rosemary A., Margo L. Paterson, and Yolande E. Chan. “Fostering Change in Organizational Culture using a Critical Ethnographic Approach.” The Qualitative Report 17, no. 45 (November 2012): 1-27.

Massey, Jennifer, Yolande Chan, Sean Field, and Paul Smith. “The Role of Career Services in Facilitating Local Economic Growth – Opening Doors to Students’ Understanding of Local Opportunities.” Canadian Journal of Career Development 10, no. 1 (February 2011). Selected to be reprinted in the 2012 CJCD celebratory 10th anniversary book.

Refereed Books and Book Chapters

Ahuja, Suchit, and Yolande E. Chan. “Digital Innovation in Small Firms in Rural Canada.” In Rural Entrepreneurship and Innovation in the Digital Era, edited by S. Lokuge and D. Sedera, IGI Global, 2020.

Ahuja, Suchit, and Yolande E. Chan. “Frugal Innovation and Digitalization: A Platform Ecosystem Perspective.” In Frugal Innovation: A Cross Global Research Companion, edited by A. McMurray and G. de Waal, Routledge Publishers, 2019.

Liebowitz, Jay, Yolande Chan, Tracy Jenkin, Dylan Spicker, Joanna Paliszkiewicz, and Fabio Babiloni (eds.). “How Well Do Executives Trust Their Intuition. Taylor & Francis, 2019.

Chan, Yolande E., Tracy Jenkin, and Dylan Spicker. “Gender, Experience, Industry Sector, Title, and Country: Playing a Role in Intuition.” In How Well Do Executives Trust Their Intuition, edited by Jay Liebowitz, Yolande Chan, Tracy Jenkin, Dylan Spicker, Joanna Paliszkiewicz, and Fabio Babiloni, Taylor & Francis, 2019.

Levallet, Nadège and Yolande E. Chan. “Knowledge Loss and Retention: The Paradoxical Role of IT” in Success and Failures of Knowledge Management, edited by Jay Liebowitz, Elsevier, 2016.

Read more

Gonzalez, Paola A. and Yolande E. Chan. “Exploring Physicians’ Resistance to Using Mobile Devices: A Hospital Case Study.” In Business Technologies in Contemporary Organizations: Adoption, Assimilation, and Institutionalization, edited by Abrar Haider, IGI Global, October 2014.

Chan, Yolande E. and Blaize Horner Reich. “Rethinking Business-IT Alignment.” In Rethinking Management Information Systems (second edition), edited by Wendy Currie and Robert Galliers, Oxford University Press, 2011, pp. 346-372.

Zureik, Elia, with L. Lynda Harling Stalker, Emily Smith, David Lyon and Yolande E. Chan (eds.). “Surveillance, Privacy and the Globalization of Personal Information: International Comparisons.” McGill-Queen’s University Press, 2010.

Chan, Yolande E. “Introduction: Consumers and Workers.” In Surveillance, Privacy and the Globalization of Personal Information: International Comparisons, edited by Zureik, Stalker, Smith, Lyon and Chan, McGill-Queen’s University Press, 2010, pp. 291-294.

Ip, Frederick, and Yolande E. Chan. “Information Systems Security: A Survey of Canadian Executives.” In Computer Security, Privacy and Politics: Current Issues, Challenges and Solutions, edited by Ramesh Subramanian, Idea Group Publishing, March 2008.

Chan, Yolande E., Anna R. Dekker, and David J. Ramsden. “Diffusing Healthcare Knowledge: A Case Study of the Care Delivery Network.” 2007 reprint in the Global Text Project (http://globaltext.org) Information Systems text, edited by Rick Watson with David Bray as section editor.

Chan, Yolande E. “IT Value—The Great Divide between Qualitative and Quantitative, and Individual and Organizational, Measures.” In Exploring Information Systems Research Approaches, edited by Robert Galliers, Lynne Markus and Sue Newell, Butterworth-Heinemann, 2004.

Chan, Yolande E. “Competing through Information Privacy.” In Competing in the Information Age, edited by Jerry Luftman, Oxford University Press, 2003.

Malara, Yann B., and Yolande E. Chan. “The Formation and Stagnation of a Healthcare Network.” In The European Group of Public Administration (EGPA) Yearbook, edited by A. Salminen, W.J.M. van der Donk and E.H. Klijn, 2002.

Chan, Yolande E., and David J. Ramsden. "Understanding Health Information Networks in Canada.” In Strategies for Healthcare Information Systems, edited by Ton Spil and Robert Stegwee, Hershey, PA: Idea Group Publishing, 2001, pp. 143-163.

Chan, Yolande E. “Information Systems Strategy, Structure and Alignment.” In Strategic Information Technology: Opportunities for Competitive Advantage, edited by Raymond Papp, Hershey, PA: Idea Group Publishing, 2001, pp. 56-81.

Chan, Yolande E., and Anne-Marie Croteau. Editors, Proceedings of the IS Division, Administrative Sciences Association of Canada Conference, Montreal, July 2000.

Huff, Sid L., and Yolande E. Chan. “Aligning Information Systems Strategy with Business Strategy.” In Managing for Success, edited by Monica Fleck, Toronto: HarperCollins Publishers, 1999, pp. 43-47.

Chan, Yolande E. “Going the Extra Mile.” In Scaling the Ivory Tower: Stories from Women in Business School Faculties, edited by Dianne Cyr and Blaize Horner Reich, Westport, CT: Praeger Publishers, 1996, pp. 3-17.

National Academy of Public Administration Panel (panel members: C. Morgan Kinghorn (chair), Wayne F. Anderson, Duane P. Andrews, Yolande E. Chan, and David S.C. Chu). Information Management Performance Measures—Developing Performance Measures and Management Controls for Migration Systems, Data Standards, and Process Improvements in the Department of Defense. Washington, DC: National Academy of Public Administration, January 1996.

Chan, Yolande, and Heather Smith. Practitioner’s Guide to IS Performance Measurement. Chicago, Illinois: Society for Information Management, 1995.

Chan, Yolande E., and Sid L. Huff. “The Development of Instruments to Assess Information Systems and Business Unit Strategy and Performance.” In Research in Strategic Management and Information Technology, edited by J. Henderson and N. Venkatraman, JAI Press, 1994, pp. 145-184.

Other Community-Related Refereed Books and Book Chapters

Chan, Yolande E. and Jeff A. Dixon. “The Creative Economy – A Rural Revitalization Opportunity. Taking the Next Steps: Sustainability Planning, Participating and Public Policy in Rural Canada, edited by Lars Hallstrom, University of Alberta Press, 2015.

Chan, Yolande E., Jeff A. Dixon, and Christine R. Dukelow. “Revitaliser les économies rurales: Un guide pour les praticiens.” French translation of “Revitalizing Rural Economies: A Guide for Practitioners” (translation by Patrick St-Amand), The Monieson Centre, March 2015. Available online.

Chan, Yolande E., Jeff A. Dixon, and Christine R. Dukelow. “Revitalizing Rural Economies: A Guide for Practitioners.” McGill-Queen’s University Press, November 2013.

Massey, J., Y. Chan, S. Field, and P. Smith. “The Role of Career Services in Facilitating Local Economic Growth – Opening Doors to Students’ Understanding of Local Opportunities.” In A Multi-Sectoral Approach to Career Development: A Decade of Canadian Research edited by Robert Shea and Rhonda Joy, Canadian Journal of Career Development, February 2012, pp. 565-588. This is a reprint of the authors’ CJCD 2011 article in the 10th anniversary book compiling “the most thought-provoking and ground-breaking articles to appear in the CJCD”.

Oborn, Eivor, Michael Barrett, Aris Komporozos-Athanasiou, and Yolande E. Chan. “Discourse in Health Care Policy: Comparing UK and Canada.” In The Reform of Healthcare: Shaping, Adapting and Resisting Policy Developments, edited by Helen Dickinson and Russell Mannion, Palgrave Macmillan, January 2012, pp. 109-121.

Awards, honours, and fellowships: 

Awards and Honours

Teaching Awards

Award for Excellence in Graduate Supervision, Queen’s University (2019)

Nominee, Queen’s University Award for Excellence in Graduate Supervision (2014, 2016, 2017, 2018)

Nominee for the 2002-2003 Commerce Professor Student Life Award (2003)

Recipient of the 2000-2001 Commerce Teaching Excellence Award (2001)

Nominee for the 2000-2001 Frank Knox Award for Excellence in Teaching (2000)

Recipient of the 1993-1994 Commerce Professor Student Life Award (1994)

Nominee for the 1993-1994 Commerce Teaching Excellence Award at Smith School of Business (1994)

Read more

Research Awards

Awarded a James McGill Professorship, McGill University (2021)

Awarded an E. Marie Shantz Chair in MIS, Queen’s University(2021)

Appointed as Co-Editor in Chief, Journal of Strategic Information Systems(2021)

Designated as an E. Marie Shantz Professor of Management Information Systems (MIS) (2011)

Recipient of the Rob Shea Research Award, Canadian Association of Career Educators & Employers (with J. Massey, P. Smith and S. Field) (2010)

Inaugural recipient of the New Researcher Achievement Award (with M. Busch) (2000)

Winner of the Society for Information Management Advanced Practices Council 1993 Research Competition (1993)

Winner of the International Conference on Information Systems Doctoral Dissertation Competition for the best doctoral dissertation in the information systems field in 1992-1993 (tied with L. Loh) (1993)

Queen’s National Scholar — a faculty appointment to enrich teaching and research. The main selection criterion is academic excellence (1991)

Winner of the 1991 Marketing Science Institute Competition for Research on Managing Information to Improve Competitiveness (with S. Huff, D. Copeland, D. Barclay, and A. Morrison) (1991)

Winner of the 1990 U.S. Center for Telecommunications Management Dissertation Proposal Competition (1990)

Conference Awards

Distinguished Plenary Speaker, Information Systems Division, Administrative Sciences Association of Canada (ASAC) Conference (2017)

Recipient of the Best Paper Award for the ASAC Conference, MIS Division (with D. Oppong-Tawiah) (2014)

Recipient of the Best Submission (Poster) Award for the International Conference for Interprofessional Education and Collaborative Practice (with R. Brander and M. Paterson) (2012)

Recipient of the Best Paper Award for the Association for Information Systems Americas Conference (AMCIS) Healthcare Track (with A. Dekker and D. Ramsden) (2004)

Recipient of the Best Paper Award for the Association for Information Systems Americas Conference (AMCIS), Information Systems Strategy and Implementation Track (1999)

Recipient of the MIS Division Honourable Mention Award for the Administrative Sciences Association of Canada conference (with S. Huff) (1993)

Other Awards

Appointed as Co-Editor in Chief, Journal of Strategic Information Systems (2021)

Distinguished Service Award, Queen’s University (2019)

Distinguished Member Cum Laude Designation, Association for Information Systems (2019)

Appointed to the Board of Directors, Federation for the Humanities and Social Sciences (2019)

Designated as a Senior Member, IEEE (2015)

Inducted into the Campion College Hall of Fame (2015)

Appointed to serve on the Principal’s Academic Plan Writing Team, Queen’s University (2010)

Panelist, Principal’s Installation Symposium, Queen’s University (2009)

Recipient of the Association for Information Systems (AIS) Outstanding Volunteer Award (2008)

Appointed as Secretary of the Association for Information Systems (2006-2009)

Invited to provide the keynote lecture to launch the 150th anniversary celebrations of ICHS (2008)

Entered in the International Who’s Who Directory (2004)

Entered in the Who’s Who in Canadian Business Directory (2001)

Entered in the Who’s Who of Canadian Women Directory (1999)

Finalist in the Canada’s Top 40 Under 40 Competition (1998)

Entered in the Canadian Who’s Who Directory (1998)

Rhodes Scholarship (Jamaica & Hertford) (1982)

Grants[1]

2020: Social Sciences and Humanities Research Council of Canada Partnership Grant ($2,446,979 for 2020-2026), with Wendy Cukier (PI) and other co-applicants. “Inclusive Innovation and Entrepreneurship Network, IIE-Net.”

2019: Social Sciences and Humanities Research Council of Canada Partnership Grant (Stage 1; $20,000 for 2019-2020) with Wendy Cukier (PI) and other co-applicants. “Inclusive Innovation and Entrepreneurship Network, IIE-Net.”

2017: Social Sciences and Humanities Research Council of Canada Insight Grant ($194,398 for 2017- 2022) with collaborator, Michael Barrett. “Digital Innovation in University Incubators and Startups.”

2016: Queen’s University Principal’s Development Fund (Visiting Scholars Grant, $2,079).

2015: Social Sciences and Humanities Research Council of Canada Insight Development Grant ($59,875 for 2015-2018). “Exploring IT-enabled Frugal Innovation.”

Read more

2014-15: Queen’s University and Smith School of Business Grants ($5,000 for 2015-2016 and $3,500 for 2014). “Social Sciences and Humanities Research Council of Canada Grant Proposal Preparation.”

2012: Social Sciences and Humanities Research Council of Canada Insight Development Grant ($33,848 for 2012-2015) with co-applicant, Craig Desjardins. “Digital Technology Strategy and Business Innovation.”

2011: Social Sciences and Humanities Research Council of Canada Partnership Development Grant ($228,640 for 2011-2015) with co-applicants Andrew, Blay-Palmer, Borowec, Chen, Dacin, de Bettignies, Desjardins, Donald, Hambly Odame, Hunter, Ivus, Packalen, Pant, Plourde, Ragetlie, Raver, Stolarick, Thiele, and Viswanathan. “Research Partnerships to Revitalize Rural Economies.”

Agriculture and Agri-Food Canada (Rural Secretariat) Community Development Program Application ($199,200 for 2011-2013). “The Impact of Academic Knowledge Mobilization in Rural Economic Development.”

Economic Developers Council of Ontario ($60,975 for 2011-2012) with co-applicants Alison Blay-Palmer, Chialin Chen, Tina Dacin, Linda Dyer, Kelley Packalen and Veikko Thiele. “Research to Revitalize Rural Economies.”

Social Sciences and Humanities Research Council of Canada Public Outreach Grant – Canadian Environmental Issues ($79,700 for 2011-2012) with Alison Blay-Palmer (PI) and other collaborators. “Building Regional Food Hubs in Ontario: Fostering Linked-up Thinking and Practice through Sustainable Food Systems.”

OMAFRA Mobilizing Agri-Food and Rural Research Knowledge, Knowledge Translation and Transfer Program ($64,885 for 2011-2012) with Alison-Blay Palmer (PI) and other collaborators. “Developing Regional Food Hubs: Applying Knowledge to Increase Local Food Purchasing through Local Food Linkages and Value Chains.” Smith School of Business Faculty Development Fund Grant ($5,000).

2010: Social Sciences and Humanities Research Council of Canada Aid to Research Workshops and Conferences ($20,000 for 2010-2011). “The Rural Creative Economy: From Theory to Practice.”

Social Sciences and Humanities Research Council of Canada Public Outreach Grant ($49,922 for 2010-2013). “French Translation of ‘Revitalizing Rural Economies by Mobilizing Academic Knowledge’ Findings.”

2009: Ontario Ministry of Agriculture, Food and Rural Affairs through the University of Guelph ($94,000 for 2009-2010), with Wayne Caldwell (PI), Harold Flaming and research team members Jennifer Ball and Jeff Dixon. “Identifying Rural Research Priorities through Community Engagement.”

Health Force Ontario Interprofessional Care Grant ($62,080 for 2009-2010), with Marcy Saxe- Braithwaite (PI), Rosemary Brander, Margo Paterson and Yolande Chan. “Changing the Culture of Customer Service for Patients, Families and Health Caregivers: A Learning Process.”

2008: Social Sciences and Humanities Research Council of Canada Knowledge Impact in Society Grant ($298,501 for 2008-2011), with Drs. Blay-Palmer, Donald, Hunter, Raver and Wilson, along with partnering organizations such as PELA CFDC and the Eastern Ontario CFDC Network Inc. “Revitalizing Rural Economies by Mobilizing Academic Knowledge.”

Social Sciences and Humanities Research Council of Canada Community-University Research Alliances Letter of Intent ($20,000 in proposal development funds for 2008), with Drs. Aubert, Blay-Palmer, Borowec, Chen, de Bettignies, Desjardins, Donald, Dostie, Gregory, Hunter, Kotecha, McHale, Packalen, Pazderka, Raver, Rivard, Selkirk, Sephton, Suret, and Wilson, along with partnering organizations such as PELA CFDC and the Eastern Ontario CFDC Network Inc. “Revitalizing Rural Economies through Community-University Partnerships.”

Social Sciences and Humanities Research Council of Canada Strategic Research Grant ($227,095 for 2008-2011), with Betsy Donald (PI), co-investigators Richard Florida and Kevin Stolarick, and collaborator Alison Blay-Palmer. “The Creative Food Economy: A New Menu for Sustainable Economic Development.” (Chan Collaborator Focus: Knowledge Transfer)

Social Sciences and Humanities Research Council of Canada International Opportunities Fund Grant ($24,940 for 2008-2009), with Michael Barrett, Bill Mackillop and Eivor Oborn. “Understanding Institutional Influences on Cancer Care Management.” (Chan Focus: Knowledge Diffusion)

2007: Change Foundation Grant ($100,000 for 2007-2009) with M. Parry, principal investigator, and collaborators, M. Harrison and J. Medves. Submitted by the Nursing Research Council in collaboration with KGH, PCCC, SE Community Care Access Centre, Practice and Research in Nursing Group, Queen’s Joanna Briggs Collaboration and The Monieson Centre. “Building a Knowledge-Intense Nursing Workplace Using a Practice Scholarship Program (PSP).”

2006: Ontario Research Network for Electronic Commerce (ORNEC) Grant for $476,216 with Norm Archer (McMaster), principal investigator, and co-investigators, Ken Deal, Milena Head, Yufei Yuan (McMaster), Yolande Chan (Queen’s), Uma Kumar and Vinod Kumar (Carleton). “Defining and Measuring Identity Theft.”

2005: Smith School of Business Fall and Winter D.I. McLeod Research Assistantship ($1,800).

2004: Privacy Commissioner of Canada (Contributions Program) Grant ($49,970 for 2004-2005).

Awarded to The Surveillance Project (David Lyon, principal investigator, and co-investigators Yolande Chan and Elia Zureik). “Location Technologies: Mobilities, Surveillance, and Privacy.”

2003: Social Sciences and Humanities Research Council of Canada INE Collaborative Research Initiatives Grant ($1.93 million for 2003-2007), with David Lyon (principal investigator) and co-investigator Elia Zureik. “The Globalization of Personal Data.”

Social Sciences and Humanities Research Council of Canada INE Standard Research Grant ($79,935 for 2003-2007). “Evaluating the Knowledge Strategies of High-Technology, High- Growth, Small and Medium Sized Enterprises.”

Social Sciences and Humanities Research Council of Canada Grant ($30,000) with David Lyon (principal investigator) and Elia Zureik (co-investigator). The SSHRC INE letter of intent (LOI) was approved, and funding was provided to develop the proposal on the “Globalization of Personal Data” (which also was approved later; see above).

2002: Ontario Research and Development Challenge Fund (ORDCF) Grant for the “Ontario Research Network for E-Commerce” project ($15 million dollars in total, with a third from ORDCF, a third from the private sector and a third from universities). Principal investigator from Queen’s (one of four universities): Brent Gallupe. Queen’s collaborators: Julian Barling, Marc Busch, Peggy Cunningham, Tina Dacin, Jim McKeen, Douglas Reid, Sandy Staples and myself.

Smith School of Business Research Program ($8,000), Queen’s Centre for Knowledge-Based Enterprises ($8,000) and the Queen’s Surveillance Project ($6,000) (with Peggy Cunningham and Kathleen Greenaway) for the purpose of holding a Queen’s symposium on mobile commerce and information privacy.

Smith School of Business Research Program Grant (with Peggy Cunningham and Jane Webster) for the purpose of bringing Visiting Scholar Kirstie Ball to Smith School of Business ($7,500).

Smith School of Business General Research Grant ($3,000).

Ministry of Enterprise, Opportunity and Innovation, “Leading Growth Firm Series on Creating and Managing Advisory Boards,” ($25,000) with Elspeth Murray (principal investigator), Niraj Bhargava, Andrie Nel, and Sandra Olszowka.

Queen’s Centre for Enterprise Development Grant ($5,420) with Niraj Bhargava.

Smith School of Business Summer D.I. McLeod Graduate Research Assistantships ($2,988 with Niraj Bhargava, and $1,992 with Peggy Cunningham).

2001: Queen’s Centre for Knowledge-Based Enterprises Grant ($5,000).

Queen’s Centre for Knowledge-Based Enterprises Grant ($7,100).

Smith School of Business Fall and Winter D.I. McLeod Graduate Research Assistantship ($900).

Smith School of Business Summer D.I. McLeod Graduate Research Assistantship ($1,993).

Queen’s Office of Research Services, Conference Travel Award ($500).

2000: Nortel Networks Educational Grant ($40,000) to Smith School of Business and Queen’s Department of Computing and Information Science. Obtained with the assistance of Tom Anger and Rick Jackson (Business), and Janice Glasgow, Hossam Hassanein and Henk Meijer (Computing and Information Science).

Nortel Networks Research Grant ($5,000) for a study on IT curriculum innovations to be conducted with the assistance of research associate, Kathleen Greenaway.

Smith School of Business New Researcher Achievement Award ($2,500).

Smith School of Business Fall and Winter D.I. McLeod Graduate Research Assistantship ($1,800).

Smith School of Business Summer D.I. McLeod Graduate Research Assistantship ($1,495).

1999: Social Sciences and Humanities Research Council of Canada Grant ($360,000 for 1999-2002) with David Lyon (principal investigator) and Robert Pike, Bart Simon, and Elia Zureik (co- investigators).

Ontario Research and Development Challenge Fund Grant ($1,189,522 with matching funds of $1,000,000 from CIBC) with Jim McKeen (principal investigator) and Julian Barling, Brent Gallupe, John Gordon, Darren Meister, Elspeth Murray, Douglas Reid and Sandy Staples (co- investigators). This ORDCF Grant subsequently was managed with the assistance of Niraj Bhargava, Queen’s Centre for Enterprise Development (QCED).

Queen’s Office of Research Services, Conference Travel Award ($1,000).

Smith School of Business Fall and Winter D.I. McLeod Research Assistantship ($450).

Smith School of Business Summer D.I. McLeod Graduate Research Assistantship ($2,191).

Smith School of Business Summer D.I. McLeod Undergraduate Research Assistantship ($707).

1998: Care Delivery Network (CDN) Healthcare Research Grant ($5,000).

Smith School of Business Summer D.I. McLeod Research Assistantship ($3,600).

Smith School of Business Fall and Winter D.I. McLeod Research Assistantship ($900).

1997: Glaxo Wellcome Healthcare Research Grant ($250,000 for July 1997 - September 1997) with Rick Riopelle and Tom MacKenzie (Queen’s Health Sciences), Bo Pazderka, John Wilson and John Gordon (Smith School of Business), and Carol Beatty and Caroline Weber (Queen’s School of Industrial Relations).

Andersen Consulting computer-assisted software engineering (CASE) laboratory upgrade ($2,000)—obtained with the assistance of Susan Smith and Michael Kirkpatrick of Smith School of Business.

Smith School of Business Fall and Winter D.I. McLeod Research Assistantship ($900).

Smith School of Business Summer D.I. McLeod Research Assistantship ($3,600).

1996: Social Sciences and Humanities Research Council of Canada Grant ($58,000 for 1996-1999) with Blaize Reich (principal investigator), Izak Benbasat (co-investigator), and Michelle Brown (collaborator).

Smith School of Business Research Program Award ($1,500).

Queen’s University Advisory Research Committee Travel Grant ($500).

Smith School of Business Fall and Winter D.I. McLeod Research Assistantship ($900).

1995: Smith School of Business Summer D.I. McLeod Research Assistantship ($6,300).

1994: Smith School of Business Summer D.I. McLeod Research Assistantship ($5,250).

1993: Society for Information Management Advanced Practices Council 1993 Research Grant ($48,400 US for an 18-month period).

Social Sciences and Humanities Research Council of Canada Research Grant ($39,000 for 1993-1996).

Queen’s Principal’s Development Fund Award to provide support for the development of a systems analysis and design course ($3,750) with Brent Gallupe, Jim McKeen and Peter Todd.

Smith School of Business D.I. McLeod Research Assistantship and Research Grant ($3,020).

1992: Queen’s University Advisory Research Committee Award ($4,917).

Smith School of Business D.I. McLeod Research Assistantship and Research Grant ($8,250).

1991: Marketing Science Institute Grant ($9,000 US) with Sid Huff, Duncan Copeland, Donald Barclay, and Allen Morrison.

[1]Chan is the principal investigator (PI) unless otherwise stated.

Fellowships

Appointed as a Cambridge Digital Innovation Fellow, Cambridge University (2016)

Appointed as a Fellow of the Association for Information Systems (AIS) (2014)

Designated as an E. Marie Shantz Faculty Fellow of MIS (2008)

Designated as an E. Marie Shantz Research Fellow (2005)

Conference Presentations

Chan, Yolande. Facilitator at the “Crossroads between Digital Innovation and Digital Transformation” Professional Development Workshop, International Conference on Information Systems, Munich, Germany, December 2019.

Bassellier, Geneviève (moderator), Yolande Chan, Shaila Miranda, and Sue Newell. “Innovation Adoption, Use, and Diffusion: How Ecosystems Matter.” Panel, DIGIT (Diffusion of IT) pre-ICIS Workshop, Munich, Germany, December 2019.

Chan, Yolande. Mentor at the JAIS-MISQ Executive Joint Special Issue on Artificial Intelligence in Organizations Workshop, International Conference on Information Systems, Munich, Germany, December 2019.

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Loebbecke, Claudia, and Yolande Chan. Organizers of the “Senior Scholars Slam,” International Conference on Information Systems, Munich, Germany, December 2019.

Chan, Yolande. “The Job Application and Interview Process.” Faculty Roundtable presenter at the Doctoral Student Corner, International Conference on Information Systems, Munich, Germany, December 2019.

Chan, Yolande (moderator), Wojiech Gryc, Brett Huneycutt, and Jason Stanley. “Business and Technology” Panel, Rhodes Scholars Alumni Conference, Victoria University (within the University of Toronto), Toronto, September 2019.

Chan, Yolande, Adriane Randolph, and Donald Wynn. “Obtaining Tenure.” Panel, PhD Project Faculty Alumni Meeting, Americas Conference on Information Systems (AMCIS), New Orleans, August 2018.

Chan, Yolande E., Suchit Ahuja, Farzam Boroomand, and Arman Sadreddin. “Digital Affordances and Innovation: What do we Know and Where are we Going?” Presentation at Queen’s-HEC Colloquium, Kingston, June 2018.

Chan, Yolande, Chris McKenna, and Rob Moir. “Building and Supporting Research Collaborations.” Panel, Canadian Federation of Business School Deans (CFBSD) Associate Deans Research Conference, Toronto, May 2018.

Chan, Yolande, Cecil Chua, Liz Davidson, Fred Niederman, and Jason Thatcher. “Break Your Shackles! Emancipating Information Systems from the Tyranny of Peer Review.” Panel, International Conference on Information Systems, Seoul, South Korea, December 2017.

Chan, Yolande. “The Importance of Community-University Knowledge and Technology Exchanges.” Research Impact and Contributions to Knowledge (RICK) Conference, Cambridge University, UK, May 2017.

Chan, Yolande, T.P. Liang, and Blaize Reich. “Lessons Learned as a Senior University Administrator.” Meeting of the AIS College of Academic Leadership, International Conference on Information Systems, Dublin, Ireland, December 2016.

Chan, Yolande. “Supervising Methodological Innovation: Encouraging Emergent Methods in New Researchers.” QCA Professional Development Workshop, Association for Information Systems 2016 Americas Conference (AMCIS), San Diego, August 2016.

Chan, Yolande. “Transitions to Academic Leadership.” Presentation prepared for the Professional Development Symposium, Association for Information Systems Americas Conference (AMCIS), San Diego, August 2016.

Chan, Yolande. Entrepreneurship in Business Session Chair. International Conference on Innovation and Entrepreneurship, Toronto, April 2016.

Chan, Yolande, and Suchit Ahuja. “Digital Ecodynamics in Small Firms: Using Information Technology to Compete.” International Conference on Information Systems, Fort Worth, Texas, December 2015.

Levallet, Nadège, and Yolande Chan. “Using IT to Unleash the Power of Strategic Improvisation.” International Conference on Information Systems, Fort Worth, Texas, December 2015.

Ahuja, Suchit, and Yolande Chan. “Configurations of IT-enabled Strategy and Innovation in Canadian SMEs.” QCA Professional Development Workshop, Academy of Management, Vancouver, August 2015.

Denford, James, and Yolande Chan. “Strategic Alignment versus Ambidexterity: Complexity in IS, Business and Knowledge Strategies.” QCA Professional Development Workshop, Academy of Management, Vancouver, August 2015.

Jenkin, Tracy, Yolande Chan, Rajiv Sabherwal and Keith Rogers. “Ambition, Actions and Alignment in IS Projects.” QCA Professional Development Workshop, Academy of Management, Vancouver, August 2015.

Chan, Yolande. Governing IT for Value Realization Roundtable Facilitator, CIO Symposium. Annual Conference of the International Conference on Information Resources Management (Conf-IRM), Ottawa, May 2015.

Chan, Yolande. Information Security, Privacy, and Risk Management Session Chair. Annual Conference of the International Conference on Information Resources Management (Conf-IRM), Ottawa, May 2015.

Chan, Yolande. “Career Planning - Managing the Next Steps.” ICIS Junior Faculty Consortium, Senior Faculty Advisor. International Conference on Information Systems, Orlando, Florida, December 2012.

Chan, Yolande. IS Adoption and Identification Session Chair. Annual Conference of the Administrative Sciences Association of Canada, Montreal, July 2011.

Chan, Yolande, and Wayne Caldwell. “Tapping into Research to Grow Prosperity.” Southwest Economic Alliance Assembly, June 2011.

Ragetlie, Norman, Yolande Chan, Erika Bailey, and Wayne Caldwell. “Taking the Pulse of Small Town Ontario: Current Priorities and Emerging Concerns.” Rural Ontario Municipal Association Conference, Toronto, Ontario, February 2011.

Chan, Yolande. “University-Community Knowledge Mobilization Partnerships.” Innovation 2010, Ottawa, Ontario, December 2010.

Chan, Yolande, and Dan Taylor. Rural Community Sustainability Presentation at the SSHRC-funded “Taking the Next Steps” Conference, Camrose, Alberta, October 2010.

Chan, Yolande, and Jeff Dixon. “Rural Economic Development Priorities: Research Making a Difference.” Eastern Ontario Community Futures Development Corporation Network Inc. Workshop, Calabogie, Ontario, October 2010.

Mitchell, Andy, Yolande Chan, Jeff Dixon, and Bob Millard. “Partnering with Educational Institutions.” Ontario East Municipal Conference, Kingston, Ontario, September 2010.

Chan, Yolande. “Introduction to The Monieson Centre.” Presentation to the Retired Executives Living in Kingston - RELIKs, Kingston, Ontario, June 2010.

Chan, Yolande. “The Role of Universities in a Knowledge-Based Economy.” Invited presentation at “Focus 2010 - Are You Ready for a Booming Economy?”, The Capital Corridor, Alexandria Bay, New York, June 2010.

Chan, Yolande. “Collaboration and Community in a Global World.” Keynote presentation, Conf-IRM, Montego Bay, Jamaica, May 2010.

Chan, Yolande, Craig Desjardins, Betsy Donald and Kevin Stolarick, “The Rural Creative Economy: Agenda for Research.” Smith School of Business, Kingston, Ontario, May 2010.

Chan, Yolande. “Economic Development in Rural Communities.” Keynote presentation, U-Links Celebration of Research in Haliburton County, Ontario, March 2010.

Chan, Yolande, Craig Desjardins, Jeff Dixon, and Harold Flaming. “Rural Economic Development Priorities: Research Making a Difference.” Rural Ontario Municipal Association Conference, Toronto, Ontario, February 2010.

Dixon, Jeff, and Yolande Chan. “How Knowledge Resources can help Address Community Development Issues.” Ontario East Municipal Conference, Kingston, Ontario, September 2009.

Chan, Yolande. “A Queen’s Example of Successful Knowledge Mobilization - The Knowledge Impact in Society Project.” Panel presentation at the Monieson Centre’s Conference, Knowledge Mobilization and Grant Proposal Writing: A Researcher's Guide, held in Kingston, Ontario, June 2009.

Chan, Yolande. “Introduction to the Knowledge in Society Project.” The Monieson Centre’s Knowledge Impact in Society Showcase Event, Kingston, Ontario, April 2009.

Annis, Robert, Yolande Chan, Ryan Gibson, Robert Greenwood, Ted Lomond (Chair), Bill Reimer and Laura Ryser. “Exploring the Role of Canadian University Research Centres in Knowledge Mobilization, Rural Capacity Building and Community Engagement.” Panel at the Knowledge in Motion Conference, Newfoundland, October 2008.

Desjardins, Craig, and Yolande Chan. “Knowledge-Based Economic Development Research.” Ontario East Municipal Conference, Kingston, Ontario, September 2008.

Chan, Yolande. “Academia: The Good, Bad and Ugly. Lessons Learned.” Invited plenary presentation at the PhD Project Information Systems Doctoral Students Association Conference, AMCIS, Toronto, August 2008.

Benbasat, Izak, Yolande Chan, Dianne Cyr, Michele Dupuis and Blaize Reich. “Obtaining SSHRC and Other Research Grants.” Panel at the Annual Conference of the Administrative Sciences Association of Canada, Ottawa, June 2007.

Chan, Yolande. ICIS Women’s Breakfast Coordinator. International Conference on Information Systems, Milwaukee, December 2006.

Chan, Yolande. “Managing Privacy and Security in the Marketplace.” The Privacy Survey Research Workshop, Globalization of Personal Data Project, Queen's University, Kingston, November 2006.

Chan, Yolande. IS Governance Session Chair. Administrative Sciences Association of Canada, Banff, Alberta, June 2006.

Chan, Yolande. Consumer Data Flows Session Facilitator. Dynamics of Data Flows Conference, Kingston, Ontario, February 2006.

Greenaway, Kathleen, and Yolande Chan. “Consumer Dataflows and Privacy: Examining Privacy Disclosure Statements in Canadian Financial and Retail Sectors.” Dynamics of Data Flows Conference, Kingston, Ontario, February 2006.

Greenaway, Kathleen, and Yolande Chan. MIS Privacy Researchers Meeting Coordinators. International Conference on Information Systems, Las Vegas, December 2005.

Chan, Yolande. ICIS Women’s Breakfast Coordinator. International Conference on Information Systems, Las Vegas, December 2005.

Chan, Yolande. Theory Development in Knowledge Management Systems Session Chair. International Conference on Information Systems, Las Vegas, December 2005.

Chan, Yolande. 4th Annual Knowledge Management Doctoral Consortium, Faculty Discussant. Queen’s University, Kingston, October 30-November 1, 2005.

Chan, Yolande. Theorizing Surveillance Workshop Session Chair. Globalization of Personal Data Project, Queen’s University, Kingston, May 2005.

Chan, Yolande. Evolution of the Information Systems Field Session Chair. Administrative Sciences Association of Canada, Toronto, May 2005.

Chan, Yolande. “Evaluating Knowledge Strategies and Systems.” Presentation at Queen’s-HEC Colloquium, Kingston, May 2005.

Chan, Yolande. “Information Privacy: Management: Proactive vs. Reactive Approaches” Panel Chair. Panelists: Mary J. Culnan, Gary Laden, Toby M. Levin, and H. Jeff Smith. International Conference on Information Systems (ICIS), Washington, D.C., December 2004.

Chan, Yolande. ICIS Junior Faculty Consortium, Senior Faculty Advisor. Washington, D.C., December 2004.

Chan, Yolande. ICIS Women’s Breakfast Coordinator. International Conference on Information Systems, Washington, D.C., December 2004.

Chan, Yolande. The International Conference on Intellectual Capital, Knowledge Management and Organizational Learning, Session Chair. Toronto, October 2004.

Chan, Yolande. Biometrics and Databases Session Chair. The State Borders and Border Policing Workshop sponsored by the SSHRC-funded Globalization of Personal Data Project, Queen’s University, August 2004.

Chan, Yolande. “What do IT Specialists Know about Managing Change?” Discussant. ASAC Conference, MIS Division, Quebec City, June 2004.

Chan, Yolande. “Privacy in the New Millennium” Panel Chair. ASAC Panel (MIS Division). Panelists: Louis Beaubien (Western University), Kathleen Greenaway (Queen’s) and Bill Bonner (University of Calgary). Halifax, Nova Scotia, June 2003.

Chan, Yolande. “Privacy and Mobile Commerce Symposium” Conference Planner (with David Lyon). Kingston, Ontario, May 2003.

Chan, Yolande. “An Investigation of the Management Challenges Faced by Rapid Growth Enterprises.” Presentation of a paper co-authored with Chad Saunders. Entrepreneurship Division, ASAC conference, London, Ontario, May 2001.

Chan, Yolande. “An Examination of Non-Traditional Instruction: The Nortel Networks-Sponsored UCC” Panel Chair. ASAC Panel (MIS, Strategy, Entrepreneurship, and Management Education Divisions).

Panelists: Kathleen Greenaway (Queen’s), Uma Kumar (Carleton), John Pliniussen (Queen’s) and Paul Rome (McMaster). London, Ontario, May 2001.

Chan, Yolande. IT Strategy and E-Commerce Session Chair. ASAC Conference, MIS Division, London, Ontario, May 2001.

Chan, Yolande. Management of IT Education Session Chair. Information Resources Management Association (IRMA) International Conference, Toronto, May 2001.

Chan, Yolande. “E-business Curriculum: What Skill Sets do our Students Need?” Two panel presentations with Kathleen Greenaway and Douglas Reid. Information Resources Management Association (IRMA) International Conference, Toronto, May 2001.

Chan, Yolande. Intelligent Transportation Systems and Geodemographic Practice Session Chair. Surveillance Categories, Risk, and Social Ordering Workshop, Department of Sociology, Queen’s University, Kingston, Ontario, May 2001.

Chan, Yolande. “Aligning Business and Information Systems: The Importance of Virtual Organization Structure.” A presentation at the Academy of Management Conference, Toronto, August 2000.

Chan, Yolande. “The Strategic Consequences of Information Technology Management” Symposium Contributor. Academy of Management Conference, Toronto, August 2000.

Chan, Yolande. “Developing Health Information Networks: Challenges and Solutions” Panel Chair. Administrative Sciences Association of Canada (ASAC-IFSAM) Conference, Montreal, July 2000.

Chan, Yolande. “Taking Stock: What We Have Learned About the Organizational Impacts of Information Technology and What We Still Need to Know” Session Chair. (Guest Speaker: Dr. Dan Robey.) Administrative Sciences Association of Canada (ASAC-IFSAM) Conference, Montreal, July 2000.

Chan, Yolande. “Aligning Technology Investments” Topic Presenter/Resource. Innovators Alliance Conference, Knowledge Café. Toronto, May 2000.

Chan, Yolande. “Using IT to Promote Knowledge Management.” An invited plenary presentation made at the 16th annual Jamaica Computer Society conference, Kingston, Jamaica, October 1999. A related presentation was also made to the JCS Executive Group (an elite group of CIOs and CEOs). A radio interview on knowledge management and its implications for developing nations was also given.

Chan, Yolande. “IS Strategic and Structural Alignment: Eight Case Studies.” A presentation at the Association for Information Systems 1999 Americas Conference (AMCIS), Milwaukee, Wisconsin, August 1999.

Chan, Yolande. “MIS Research” Discussant. Administrative Sciences Association of Canada Conference, St. John, New Brunswick, June 1999.

Chan, Yolande. “IT Value - The Great Divide between Qualitative and Quantitative, and Individual and Organizational, Measures.” A presentation at the Fifth European Conference on the Evaluation of Information Technology, Reading, U.K., November 1998.

Chan, Yolande. “Investigating Business and Information Systems Structure, Alignment and Performance.” A presentation at the Information Resources Management Association (IRMA) International Conference, Boston, Massachusetts, May 1998.

Chan, Yolande. “Going Beyond the Firm: Non-traditional Organizational Structures” Session Chair. International Conference on Information Systems, Atlanta, Georgia, December 1997.

Chan, Yolande. “Profiting from the Experiences of Junior Faculty” Panelist. Women’s Breakfast, International Conference on Information Systems, Atlanta, Georgia, December 1997.

Chan, Yolande. “Measurement Issues in Information Systems Research.” A panelist with Genevieve Bassellier and Blaize Reich at the Administrative Sciences Association of Canada Conference, St. John’s, Newfoundland, May-June, 1997. The panel was moderated by Izak Benbasat.

Chan, Yolande. “Women in Business School Faculty.” A presentation at the Women’s Breakfast, International Conference on Information Systems, Cleveland, Ohio, December 1996.

Chan, Yolande. “Aligning Information Technology with Business Strategy.” A presentation to the Executive Group at the 13th Annual Conference of the Jamaica Computer Society, Montego Bay, Jamaica, October 1996.

Chan, Yolande. “Aligning Business and Information Systems: Case Studies.” An invited plenary presentation at the 13th Annual Conference of the Jamaica Computer Society, Montego Bay, Jamaica, October 1996.

Chan, Yolande. “IS Use, Usefulness, and Ease of Use” Session Chair. Administrative Sciences Association of Canada Conference, Montreal, May 1996.

Chan, Yolande. Alternative IS Research Methodologies Session Chair. International Conference on Information Systems, Vancouver, British Columbia, December 1994.

Chan, Yolande. “Aligning Business and IS Strategy.” A presentation at the Annual Conference of the Society for Information Management, Salt Lake City, Utah, September 1994.

Chan, Yolande. “Investigating Information Systems Strategic Alignment.” A presentation at the International Conference on Information Systems, Orlando, Florida, December 1993.

Chan, Yolande. “Assessing Information Systems Strategy.” A presentation at the Administrative Sciences Association of Canada Conference, Lake Louise, Alberta, June 1993.

Chan, Yolande. “Assessing the Strategic Value of Company Information Systems.” A presentation at the Marketing Science Institute Conference, Dallas, Texas, December 1992.

Chan, Yolande. Information Systems Development Session Chair. Administrative Sciences Association of Canada Conference, Quebec City, June 1992.

Chan, Yolande. “Assessing the Strategic Fit of Information Systems.” A presentation at the Marketing Science Institute Conference, Boston, Massachusetts, May 1991.

Chan, Yolande. “Frameworks for Identifying Strategic Information Systems Opportunities - A Critique.” A presentation at the Administrative Sciences Association of Canada Conference, Whistler, British Columbia, June 1990.

Other Presentations

Equity, Diversity and Inclusion

Chan, Yolande, Patrick Egbunonu, and Norman Musengimana. “Kingston Black Entrepreneurs and Business Owners Fireside Chat” Facilitation, Kingston, Ontario, February 2021.

Badmos, Mofi (moderator), Tenniel Brown, Yolande Chan, Ragavendran Gopalakrishnan, and Kate Rowbotham. “Exploring Allyship: The Power of Change.” Panelist, Smith Black Business Association Event, August 2020.

Beauregard, Jean-Phillipe, Yolande Chan, Philip Howard, and Malinda Smith. “Understanding Issues Surrounding Systemic Anti-Black Racism.” Staff Meeting, Social Sciences and Humanities Research Council of Canada, June 2020.

Chan, Yolande. “Expanding our Knowledge – Understanding Racism.” Staff Meeting, MBA and Masters Programs, Smith School of Business, June 2020.

Chan, Yolande, Bonnie Cooke, Katrina Galas, Nicole German, and Michael Young. “Women of Influence” Panel, Queen’s Student Alumni Association (QSAA) Conference, Queen’s University, Kingston, Ontario, January 2020.

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Chan, Yolande, Hazel Claxton, Jeanelle Dundas, and Ramona Gallagher. “Women in Business and Law” Panel, Queen’s for Critical Empowerment (QFCE) Inaugural Conference, Queen’s University, Kingston, Ontario, January 2019.

Chan, Yolande. “Succeeding as a Woman at Queen’s: Lessons Learned”, Ban Righ Centre Female Faculty Mentoring Lunch, Queen’s University, Kingston, Ontario, November 2018.

Chan, Yolande. “Reflection on One Woman’s Life,” Plenary Presentation at “Engaging Women at Queen’s,” an event sponsored by the Queen’s Human Rights and Equity Office, Queen’s University, Kingston, Ontario, November 2014.

Research Leadership

Chan, Yolande (moderator), with Bin Chang, Josianne Marsan, Trish Reay, and Ozgur Turetken. “Building Research Cultures in Business Schools” Panel, Associate Deans (Research) Meeting, Business Schools Association of Canada, January 2021.

Chan, Yolande. “Accelerating Research and Thought Leadership at Smith: Centres, Ecosystems, Collaborations, and Partnerships.” Fireside Chat Facilitation. Faculty Retreat, Smith School of Business, September 2020.

Chan, Yolande, Christopher Deluca, Nancy Martin and Ram Murty. “Effective Graduate Supervision.” School of Graduate Studies Workshop, Queen’s University, Kingston, Ontario, June 2019.

Chan, Yolande. “Tribute to the Outgoing Interim Vice-Principal (Research)”. Reception for Dr. John Fisher, June 2018.

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Allingham, John, Yolande Chan, and Cathy Crudden. “A Research Plan for Funding Success” Panel. Research Development Day, Queen’s University, May 2018.

Chan, Yolande. “Finding Your Research Niche” Roundtable. PhD-MSc Consortium, Smith School of Business, Kingston, Ontario, September 2017.

Chan, Yolande. “Introductory Remarks” at “Data Day 2015: Managing Queen’s University Research Data”, Queen’s University, Kingston, Ontario, May 2015.

Chan, Yolande. “Introductory Remarks” at the Social Sciences and Humanities Research Council of Canada/Canadian Association for Graduate Studies (SSHRC/CAGS) “Imagining Canada’s Future” Roundtable at Queen’s University, Kingston, Ontario, April 2015

Barling, Julian, Yolande Chan, and Michael Welker. “Meet the Editors” Panel. PhD-MSc Consortium, Smith School of Business, Kingston, Ontario, September 2014.

Chan, Yolande. “Opening Remarks.” Monieson Centre Economic Revitalization Conference: Mapping the Future – Technology, People and Rural Prosperity, Kingston, Ontario, April 2014.

Chan, Yolande, Steven Salterio, and Michael Welker. “Meet the Editors” Panel. PhD-MSc Consortium, Smith School of Business, Kingston, Ontario, September 2013.

Chan, Yolande, and Jeff Dixon. “Fostering Innovation through Academic-Community Partnerships.” Monieson Centre Economic Revitalization Conference: Building Rural Resilience through Entrepreneurship and Innovation, Kingston, Ontario, April 2013.

Chan, Yolande. “Closing Remarks.” Monieson Centre Economic Revitalization Conference: Sustainable Economies, Sustainable Communities, Kingston, Ontario, April 2012.

Chan, Yolande. “Creative Rural Economy: From Theory to Practice” Conference Co-Host. Queen’s University and Prince Edward County, Kingston and Picton, Ontario, June 2011.

Chan, Yolande. “2nd Annual Study of Business and Knowledge Workshop for Graduate Students” Host. The Monieson Centre, Smith School of Business, Queen’s University, Kingston, Ontario, May 2011.

Chan, Yolande. “3rd Annual Knowledge in Society Project Showcase Event” Host. The Monieson Centre, Smith School of Business, Queen’s University, Kingston, Ontario, April 2011.

Chan, Yolande. “Monieson Ideas Seminar Series” Host. The Monieson Centre, Smith School of Business, Queen’s University, Kingston, Ontario, October 2010-May 2011.

Chan, Yolande. “Fostering Entrepreneurship in the Creative Economy” Conference Host. Queen’s University, Kingston, Ontario, November 2010.

Adams, Michael, Tim Bryant, Yolande Chan, Kim Nossal, Jill Scott, and John Smol. “Academic Writing Team Town Halls.” Queen’s University, Kingston, Ontario, July 2010, August 2010, and September 2010.

Chan, Yolande. “1st Annual Study of Business and Knowledge Workshop for Graduate Students” Host. The Monieson Centre, Smith School of Business, Queen’s University, Kingston, Ontario, May 2010.

Chan, Yolande. “2nd Annual Knowledge in Society Project Showcase Event” Host. The Monieson Centre, Smith School of Business, Queen’s University, Kingston, Ontario, April 2010.

Chan, Yolande. “Creative Economy Seminar Series” Host. The Monieson Centre, Smith School of Business, Queen’s University, Kingston, Ontario, Winter 2010.

Chan, Yolande. “Introduction to the Monieson Centre’s Knowledge Impact in Society Project.” Presentations given in 2008-10 in Discovery Workshops hosted by community futures development corporations and partner organizations in the counties/communities of Chatham, Elgin, Frontenac, Greater Peterborough, Grenville, Haliburton, Kawartha Lakes, Lennox & Addington, North and Central Hastings/South Algonquin, Prince Edward, Renfrew, South Lake, Thousand Islands, and Valley Heartland.

Chan, Yolande. “Why Researchers should Mobilize Knowledge: The Benefits.” Presentation at a CAURA (Canadian Association of University Research Administrators) Queen’s University Research Services event, Kingston, December 2009.

Chan, Yolande. “The Monieson Centre: An Overview.” Presentation at a Smith School of Business Faculty Forum, Queen’s University, Kingston, Ontario, November 2009.

Chan, Yolande. “Working Effectively and Managing Time.” Presentation at a regional meeting of economic development officers, hosted by the Ontario Ministry of Food and Rural Affairs, Belleville, November 2009.

Chan, Yolande. “A Discussion of the Nature and Values of the University, Issues of Interdisciplinarity, and the Relations between the University and the Broader Community.” Presentation at the Principal’s Installation Symposium, Queen’s University, Kingston, Ontario, October 2009.

Chan, Yolande. “Knowledge Mobilization and Grant Proposal Writing: A Researcher’s Guide” Conference Co-Host. Queen’s University, Kingston, Ontario, June 2009.

Massey, Jennifer, Yolande Chan, J.P. Shearer, and Paul Smith. “Recruiting and Retaining Queen’s Graduates.” Presentation to Student Affairs, Queen’s University, Kingston, Ontario, January 2009.

Chan, Yolande. “Recruiting Queen’s Graduates.” Presentation at the Business Forecast Luncheon, Kingston, Ontario, December 2008.

Chan, Yolande. “From Surviving to Thriving: An Eastern Ontario Perspective,” Rural Vitality Conference Co-Host. Kingston, Ontario, May 2008.

Chan, Yolande. “Research Centres: Lessons Learned.” Presentation at the Roundtable on Research Centres, Law Faculty, Queen’s University, Kingston, Ontario, December 2006.

Chan, Yolande. “Research and Teaching: Lessons Learned.” Presentation at the School of Management, University of the West Indies (Mona Campus), Kingston, Jamaica, July 2006.

Chan, Yolande. “Assessing Knowledge Strategies and Systems.” Presentation to the MIS department at the University of British Columbia, Vancouver, May 2005.

Chan, Yolande. “QCED: A Research Update.” A presentation at the Queen’s Centre for Enterprise Development 3rd Annual Advisor Conference, Goodes Hall, Kingston, Ontario, October 2002.

Chan, Yolande. “Research Opportunities: Choices to be Made.” A Queen’s MIS Research Colloquium presentation, Queen’s University, Kingston, Ontario, August 2002.

Chan, Yolande. “Preparing SSHRC Applications: Lessons Learned.” A Social Sciences and Humanities Research Council of Canada (SSHRC) Workshop, organized by the Queen’s University Research Services, Kingston, Ontario, June 2002.

Chan, Yolande. “Knowledge Roundtable: Health Care and Knowledge Management—Building Bridges to Better Patient Care” Session Chair. Donald Gordon Centre, Kingston, Ontario, March 2002.

Chan, Yolande. “Reflections on Research.” Research Seminar Series presentation, Smith School of Business, Kingston, Ontario, April 2001.

Chan, Yolande. “Leadership Requirements and Challenges in the Development of Health Information Networks.” A presentation to the Information Technology Task Force of the South Eastern Ontario Health Network, Kingston, Ontario, June 1998.

Chan, Yolande. “Challenges to Participating in Healthcare Research—A Business Professor’s Perspective.” A presentation at the Queen’s Health Services Research Awareness Forum, Kingston, Ontario, April 29, 1998.

Service Activities

Service within Smith School of Business

Equity, Diversity and Inclusion

2021: Smith School EDII Director Advisory Committee

2021: Chair, Smith School Blue Sky EDII Project Selection Committee

2020 - 2021: Commerce Anti-Racism and Action Committee

2020 - 2021: Smith School Equity, Diversity, Inclusion and Indigenization (EDII) Taskforce

2020 - 2021: Co-Chair: Smith School EDII Taskforce Working Group on Research and Thought Leadership

2018 - 2020: Smith School Diversity and Inclusion Committee

2018: Smith School Faculty Hiring Diversity Taskforce

Research Leadership

2017 - 2021: Associate Dean (Research and PhD-MSc Programs)

2017 - 2021: Smith School’s Social Sciences, Arts, and Humanities (SSAH) Peer Research Consultant

2017 - 2019: Scotiabank Centre for Customer Analytics Research Advisory Board

2017: Fulbright Canada Visiting Research Chair Host 2016 - 2017: Monieson Centre Advisory Board

2016 - 2017: Monieson Centre Advisory Board

2008: Smith School of Business Associate Dean (Research, MSc and PhD Programs) Reappointment Committee

2006 - 2011: Director, The Monieson Centre, Smith School of Business

2006 - 2011, 2016 - 2021: Smith School of Business Research Committee

2001- 2002: Chair, Queen’s Centre for Enterprise Development (QCED) Research Advisory Board

2001, 2007: Smith School of Business Research Award Review Committee

1999 - 2001, 2002 - 2003, 2012 - 2013, 2017 - 2021: Graduate (PhD-MSc) Committee for Business

1992 - 1993, 1993 - 1995, 1995 - 1997: Chair/Co-Chair/Member, Smith School of Business Research Ethics Review Committee

Service within Queen’s University

Equity, Diversity and Inclusion

2021: Faculty of Arts and Science (Philosophy and Political Studies Departments), Black Political Thought Appointments Committee

2020: Equity, Diversity, Inclusion and Indigeneity (EDII) Canada Research Chairs (CRC) Working Group

2020: Art of Research Adjudication Committee

2020 - Present: Mentor, Association for Information Systems (AIS) Women's Network Mentoring Program

2019 - 2021: Mentor, Queen's Women's Network Mentoring Program

2019 - 2021: Mentor, Queen’s Black Alumni Chapter (QBAC) Mentorship Program

2018 - 2021: Provost’s Designate, University Council on Anti-Racism and Equity (UCARE); Member, Nominating Subcommittee and PICRDI Progress Review Subcouncil

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2017: Co-Chair, Principal’s Implementation Committee on Racism, Diversity and Inclusion (PICRDI)

2016: Mentor, Employee Resource Group Mentoring Program (a Young Women at Queen’s Initiative)

1998 - 2000, 2005: Principal’s Advisory Committee for the Queen’s National Scholars Program

Research Leadership

2021: Queen’s National Scholar Selection Committee

2021: Centre for Advanced Computing Strategic Planning Advisory Group

2021: Artificial Intelligence (AI) Working Group

2020 - 2021: NSERC (Collaborative Research and Training Experience) CREATE Letter of Intent Internal Selection Committee

2020 - 2021: COVID-19 Graduate Academic Operations Working Group

2019 - 2021: Queen’s Royal Society of Canada Advisory Committee

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2019 - 2020: Appointments Committee, Surveillance Studies Centre, Faculty of Arts and Science

2019 (June - August): Principal’s Advisory Committee (PAC) for the Dean of the Smith School of Business

2019: Distinguished University Professor Advisory Committee

2018 - 2021: Surveillance Studies Centre Executive Committee

2017 - 2018: Queen’s Strategic Research Plan Advisory Writing Group

2017: Principal's Advisory Committee - Vice-Principal (Research)

2017 - 2021: Graduate Studies Executive Council

2015 - 2016 and 2018 - 2021: Queen’s Research Data Centre Advisory Committee

2015 - 2016: Queen’s Research Data Working Group

2014 - 2016: Queen’s Senate Advisory Research Committee

2014 - 2016 and 2018: SSHRC Leader for Queen’s University

2013 - 2016: Associate Vice-Principal (Research)

2012 - 2013: PARTEQ Innovations Board of Directors

2012 - 2016: Ultra-Large Scale Software Systems CREATE Program Advisory Committee, School of Computing

2005 - 2011: Research on Information Security at Kingston (RISK) Group

Service to Granting Agencies and Research Programs

Equity, Diversity and Inclusion

2021 - Present: National Science Foundation (NSF) ADVANCE Impact IT Best Practices Group (to increase the advancement of women in IT, and create best practices and systems in AIS that support women)

Research Leadership

2018 - 2019: Consortia Advancing Standards in Research Administration Information (CASRAI) Social Sciences and Humanities (SSH) Impacts Project Working Group

2016: Insight Competition Advisory Committee, Social Sciences and Humanities Research Council of Canada

2014 - 2015: Advisory Committee on Research Grants Success Rates, Social Sciences and Humanities Research Council of Canada

2013 - 2021: College of Reviewers, Mitacs Research Program

2012 - 2013: Peer Review Committee, Connection Grants, Social Sciences and Humanities Research Council of Canada

2001 - 2002: Initiative on the New Economy (INE) Development and Outreach Grants Adjudication Committee, Social Sciences and Humanities Research Council of Canada

Service to Conferences and Associations

Equity, Diversity and Inclusion

2020 - Present: Member, Task Force on Journal Board Diversity, Association for Information Systems (AIS)

2020 - 2021: Addressing Diversity in Digitalization Mini-Track Co-Chair (with Janina Sundermeier and Hannes Rothe) in the Knowledge Innovation and Entrepreneurial Systems Track, Hawaii International Conference on System Sciences (HICSS) (for the 2021 and 2022 conferences in Hawaii, USA)

Research Leadership

2020 - Present: Program Co-Chair, International Conference on Information Systems 2025 Conference in Nashville

2017 - 2021: Conference Co-Chair (with Marie-Claude Boudreau), Americas Conference on Information Systems (AMCIS) 2021 – a virtual event originally planned to take place in Montréal, Canada

2017 - 2019: General Conference Senior Advisor, Americas Conference on Information Systems (AMCIS)

2019 in Mexico

2017: Mentor, International Conference on Information Systems (ICIS) Junior Faculty Consortium

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2012: Mentor, ICIS Junior Faculty Consortium

2009 - 2010: Chair, Organizational Learning, Knowledge and Capabilities 2010 Doctoral Consortium

2008: ICIS 2008 Doctoral Dissertation Competition Co-Chair

2006 - 2008: ICIS 2007 Doctoral Consortium Co-Chair

Other Service

Equity, Diversity and Inclusion

2012-2015, 2020- Present: Mentor, IS Women’s Network Mentoring Program, Association for Information Systems

Research Leadership

2019 - 2021: Research Advisory Board, The Globe and Mail Report on Business Magazine

Coronavirus (COVID-19)

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