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In-store shopping technologies can replicate the ease of online shopping

Standing in a check-out line is the least pleasant part of the shopping experience – and it could become a thing of the past. New technology is allowing shoppers to make in-store purchases with their phones, and a variety of self-checkout pilot projects are already underway at stores in Montreal. Some are as simple as scanning a QR code, and confirming your credit card information.

Published: 29 Mar 2022

Victor Luis shares success story in Retail Leaders Talk

Victor Luis, Chairman and CEO of Moose Knuckles, explains his unique view on success and how he rose through the corporate ladder during the Bensadoun School of Retail Management Retail Leaders Talk. Students in the Master of Management in Retailing (MMR) were given insights into how to view success and pave one's own way rather than following others. 

Published: 25 Mar 2022

Online impulse buys have helped some cope with pandemic disruptions

During lockdowns, access to luxury services was severely limited. Fine dining establishments were reduced to haute cuisine in take-out containers, and spas forced to close altogether. But some shoppers have tried to fill that void with consumer goods.

Published: 23 Mar 2022

McGill Desautels Master’s Office receives new level of sustainability certification

After receiving a bronze certification under the McGill Sustainable Workplace Certification program, the McGill Desautels Master’s Office has taken it to the next level, earning its silver certification. The Sustainable Workplace Certification program challenges the McGill community to foster healthier, environmentally friendly, connected workplaces through individual and collective practices. Congratulations to our Master’s team for this stellar achievement; keep up the good work!

Published: 17 Mar 2022

Prof. Maxime Cohen lands new role

Canada’s largest integrated network of medical clinics is using technological innovation to improve the patient-physician experience, and Bensadoun School of Retail Management Prof. Maxime Cohen will help them do it. ELNA Medical recently announced that Cohen will be their first Chief Artificial Intelligence Officer.

Published: 17 Mar 2022

Turning a new leaf in the service industry

Workers in the service industry have often endured low wages, few benefits, and poor treatment. The pandemic has changed what they are willing to accept, and employers can no longer afford to treat workers like they can be easily replaced, says Charles de Brabant, the Executive Director of the Bensadoun School of Retail Management.

Published: 17 Mar 2022

Société des alcools du Québec (SAQ) & Bensadoun School join forces

A generous donation from the Société des alcools du Québec (SAQ) will support the Retail Innovation Challenge at the Bensadoun School of Retail Management by contributing to the development of the next generation of retailers.

Published: 11 Mar 2022

Prof. Maxime Cohen to develop AI systems in healthcare

Congratulations to Professor Maxime Cohen, Desautels’ Scale AI Chair in Data Science for Retail, on his recent appointment as ELNA Medical’s inaugural Chief Artificial Intelligence Officer. In his new role, Cohen will leverage AI methodologies to improve health access and outcomes at primary and specialty care clinics across Canada.

Published: 24 Feb 2022

The unique magic of luxury

What makes luxury? Is champagne’s charm found in its effervescent lightness, or the ceremony of its uncorking? It can be both. Consumers will pay a premium for all kinds of reasons, and luxury goods acquire their reputations through their rarity, provenance, or workmanship. But luxury is also in the eye of the beholder, according to Charles de Brabant, the Executive Director of the Bensadoun School of Retail Management.

Published: 21 Feb 2022

Bensadoun MMR is defined by experiential learning

The McGill Bensadoun Master of Management in Retailing (MMR) continues to reinvent retail education through offering experiential learning opportunities. By solving real problems in collaboration with industry partners during their internships, MMR students gain early career experience and establish meaningful connections with mentors even before they graduate.

Published: 11 Feb 2022

MMR Retail Leaders series features John Gerhardt

John Gerhardt, Creative Director at Moët Hennessy (LVMH), recently spoke with Master of Management in Retailing (MMR) students about brand identity, sustainability, creativity, and his career trajectory. For Gerhardt, creativity is a vital business skill that ensures differentiation, and he feels risk-taking is crucial to being successful.

Published: 4 Feb 2022

Desautels Masters Office earns certificate of sustainability

Four McGill offices, including the Desautels Faculty of Management Masters Office, have committed to advancing sustainability in concrete ways through the Sustainable Workplace Certification program. In the year ahead, the Masters Office will strive to reduce its ecological footprint with the goal of moving from bronze-level certification to gold and platinum.

Published: 4 Feb 2022

How far is too far for retail innovation?

Professor Saibal Ray, academic director of the Bensadoun School of Retail Management, is concerned that the ongoing rise in retail technologies like self-checkout kiosks and smartphone-based order facilities may backfire as some shoppers find these features inconvenient and frustrating.

Published: 21 Jan 2022

New trucker vaccine mandate adds to supply chain woes

As of January 15, truckers crossing from the U.S. to Canada must show proof of vaccination to enter the country. Canadian truckers are exempt from the federal mandate but must quarantine for 14 days upon their return. In a recent broadcast of “CBC News: The National,” Professor Saibal Ray, Academic Director of the Bensadoun School of Retail Management, says the mandate could result in significant supply shortages.

Published: 21 Jan 2022

Desautels professor named top retail influencer in 2022

Congratulations to Professor Maxime Cohen for making Rethink Retail’s list of Top Retail Influencers of 2022 in the academia category. Recognized for his groundbreaking leadership as co-director of McGill’s Retail Innovation Lab, Professor Cohen is making a name for himself at the forefront of retail transformation.

Published: 21 Jan 2022

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