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McGill’s Retail Innovation Lab is the first frictionless store in Canada

At a glance, the Couche-Tard in the Bronfman Building looks much like any other. But it is actually an innovative research facility that uses technology to improve our understanding consumer behaviour. Known as the Retail Innovation Lab, a partnership between McGill’s Bensadoun School of Retail Management and Alimentation Couche-Tard, it is the first frictionless store in Canada.

Published: 2 Jun 2022

Delve: Could New Algorithms Ensure Everyone Pays Fair Prices Online?

Dynamic pricing algorithms set the prices we pay online—and few rules govern how they work. Even if an algorithm doesn’t ostensibly consider race at all, research shows that it can be biased and discriminatory on the basis of race, as well as gender, economic level, and other personal information openly gathered from consumers.

Published: 19 May 2022

Ultra-fast fashion company Shein has grown rapidly, but product quality could limit growth

You might not know Shein’s brand, but chances are you’ve seen their clothing. The Chinese fast fashion company has quickly and quietly grown into an e-commerce giant. Shein targets young shoppers with an online-only business model and rock-bottom prices. They have been able to scale quickly because without physical shopfronts, Shein can sell anywhere that it can ship their products.

Published: 18 May 2022

Professor Maxime Cohen makes Poets&Quants 2022 Best 40-Under-40 MBA Professors list

Poets&Quants has named Professor Maxime Cohen to its annual Best 40-Under-40 MBA Professors of 2022 list. The influential business school news site annually recognizes professors under the age of 40 who are masters in the classroom, influence business and policy, are prolific researchers and have demonstrated meaningful impact on their fields.

Published: 16 May 2022

Executives should understand what data tells them about the present – and the future

Data can tell you a lot about the current state of business, and what the future holds. That’s information that companies can use to make strategic decisions, and it is multiplying quickly. Up to 90 per cent of all data was created in the past two years alone. To leverage, Prof.

Published: 2 May 2022

High margin impulse buys can help retailers boost profits

The check-out counter is the last place paying customers visit before they leave the store – and it is a retailer’s last chance to make a sale. The counter and the aisles that lead up to it are called a cash wrap, and can be arranged to entice customers to made additional purchases. A good cash wrap should incentivize impulse buys without being pushy, according to Prof.

Published: 22 Apr 2022

In-store shopping technologies can replicate the ease of online shopping

Standing in a check-out line is the least pleasant part of the shopping experience – and it could become a thing of the past. New technology is allowing shoppers to make in-store purchases with their phones, and a variety of self-checkout pilot projects are already underway at stores in Montreal. Some are as simple as scanning a QR code, and confirming your credit card information.

Published: 29 Mar 2022

Victor Luis shares success story in Retail Leaders Talk

Victor Luis, Chairman and CEO of Moose Knuckles, explains his unique view on success and how he rose through the corporate ladder during the Bensadoun School of Retail Management Retail Leaders Talk. Students in the Master of Management in Retailing (MMR) were given insights into how to view success and pave one's own way rather than following others. 

Published: 25 Mar 2022

Online impulse buys have helped some cope with pandemic disruptions

During lockdowns, access to luxury services was severely limited. Fine dining establishments were reduced to haute cuisine in take-out containers, and spas forced to close altogether. But some shoppers have tried to fill that void with consumer goods.

Published: 23 Mar 2022

McGill Desautels Master’s Office receives new level of sustainability certification

After receiving a bronze certification under the McGill Sustainable Workplace Certification program, the McGill Desautels Master’s Office has taken it to the next level, earning its silver certification. The Sustainable Workplace Certification program challenges the McGill community to foster healthier, environmentally friendly, connected workplaces through individual and collective practices. Congratulations to our Master’s team for this stellar achievement; keep up the good work!

Published: 17 Mar 2022

Prof. Maxime Cohen lands new role

Canada’s largest integrated network of medical clinics is using technological innovation to improve the patient-physician experience, and Bensadoun School of Retail Management Prof. Maxime Cohen will help them do it. ELNA Medical recently announced that Cohen will be their first Chief Artificial Intelligence Officer.

Published: 17 Mar 2022

Turning a new leaf in the service industry

Workers in the service industry have often endured low wages, few benefits, and poor treatment. The pandemic has changed what they are willing to accept, and employers can no longer afford to treat workers like they can be easily replaced, says Charles de Brabant, the Executive Director of the Bensadoun School of Retail Management.

Published: 17 Mar 2022

Société des alcools du Québec (SAQ) & Bensadoun School join forces

A generous donation from the Société des alcools du Québec (SAQ) will support the Retail Innovation Challenge at the Bensadoun School of Retail Management by contributing to the development of the next generation of retailers.

Published: 11 Mar 2022

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