Should we leave KPIs in the past?

In an ideal economy, hard work and creativity would be rewarded – and each person could lead a life of meaning and dignity. But our obsession with metrics can get in the way, according to Prof. Henry Mintzberg, the John Cleghorn Professor of Management Studies at the Desautels Faculty of Management.

Some things are simply more quantifiable than others, and when senior leaders fixate on the measurable, they can overlook important aspects of their business that are more qualitative, like social responsibility and the quality of their product.