To get inclusion right, companies need to ask what they’re doing wrong

Inclusion isn't a warm and fuzzy feeling of belonging. Inclusion means being an integral part of an organization, and having the resources to get the job done, said Associate Professor of Organizational Behaviour Patricia Faison Hewlin in Business Insider. In order to achieve it, organizations need to listen.

Tools like employee surveys and focus groups can help identify areas of weakness or strength. They can illuminate day-to-day practices, like how candidates and employees are evaluated and who gets recognized in meetings. Faison Hewlin also recommends employee resource groups as a way that organizations can gather feedback about what they can do better.