The Neuro-Patient Resource Center has a dedicated staff of library professionals whose job it is to answer questions from patients.
We have listed some frequently asked questions below. If you don't find the answer you are looking for, please use the form below to send us your question.
Here are answers to some frequently asked questions.
Do I need a doctor's referral to be treated at the hospital?
Yes, you need a referral to be seen at The Neuro (Montreal Neurological Institute and Hospital). Your family doctor can request an appointment for you by sending a consultation request form to your local CRDS (Centre de répartition des demandes de services). If you don't have a family doctor, this consultation request can also come from a physician at a CLSC or drop-in clinic. To learn more about this process, please visit The Neuro clinic information pages, or visit the CRDS website.
If your referral is coming from another specialist, it can be faxed directly to the department or clinic. The phone and fax numbers are listed on the Neuro clinic information pages.
If you live outside of Quebec, and your family doctor wants to refer you to the Neuro, he or she can send the consultation request by fax to the Montreal CRDS, at (514) 732-5121.
Do I need a hospital card?
Before seeing a physician, outpatients must obtain a hospital card from the Admissions and hospital card. Telephone: 514-398-0387
How is a patient admitted to the hospital?
Patients will be notified by their physician about their admission date as far in advance as possible and may be seen at the Pre-admission Clinic before their hospital stay. Patients arriving for a hospital stay must register at the Admission Office, Room 165C. Telephone: 514-398-1900
When are visiting hours?
Recognizing the importance of visitors, the hospital has flexible visiting hours. On occasion, medical staff may limit visits in the interest of the patient.
Are there family waiting rooms?
Yes, the family waiting room is on the third floor, Room 346.
How do I inquire about a patient's condition?
Families may call the nurses' station day or night to inquire about a patient's condition. Patient information is confidential so it will be given only to the immediate family. Families are asked to appoint one person who will make the inquiry and share information with others. To reach the nurses' stations, call 514-398-6644.
How do I send mail or gifts to a patient?
Correspondence, gifts or flowers may be sent to the patient's room. To get the room number, call 514-398-1900 and use this address:
Montreal Neurological Hospital
Floor and room number
3801 University Street
Montreal, Quebec H3A 2B4 Canada
Please note: many parts of the hospital do not accept fresh flowers.
What kind of rooms does the hospital have?
Depending on available places, patients may choose a multi-bed ward, a semi-private room (two beds in the room) or a private room. Patients will be charged a fee for a semi-private or private room, and before their hospital stay must make a deposit for the fee or show proof of medical insurance to cover it.
Are there accommodations for family members?
Yes, one family member may arrange to stay overnight on a cot in the patient's room. For those who prefer other arrangements, information about overnight accommodations in Montreal is available from the Social Services Department at 514-398-1916 or the Neuro-Patient Resource Centre at 514-398-5358.
What does the hospital charge for services?
Canadian residents who have a valid provincial Medicare card are covered for all hospital services, professional fees and outpatient treatment but must pay a fee if they choose a semi-private or private room.
Foreign patients and Canadian residents who do not have a valid provincial Medicare card must pay all hospital charges and professional fees. Upon admission, they must make a deposit equal to one week's charges for hospital services. Following the hospital stay, they will receive a bill for professional fees.
How do I get a copy of my medical records?
In order to obtain a copy of your or your child's medical records, you must submit a written request by completing the online authorization form.
This form can be sent by mail, fax, email at the following address archives.medicales [at] muhc.mcgill.ca
You can fill out the form in person during the business hours of the hospital's Access to Health Information Office where you received health care.
Montreal Neurological Institute and Hospital
3801 University Street, Room 141
Montreal, Quebec H3A 2B4 Canada
How can I get more information?