Services for patients and visitors

PATIENT SERVICES

ADMINISTRATION

Admissions Office

165C

Room 165C
Phone: 514-398-1900

Hospital card

 

165C

Room 165C

Hours:
Monday to Friday 7:30 am to 3:30 pm
Phone: 514-398-0387

Patients must have a hospital card for their appointment. To obtain a hospital card, patients need to present their Medicare health card.

Interpreters

Interpreters are available if you or your family are unable to speak French or English, or if your understanding of these languages is limited. If needed, please make your request before your appointment by contacting the clinic or doctor.

Medical Records - Room 163

Phone: 514-398-1901

Patients may obtain a copy of their medical records in person or by sending a signed, written request by mail. Phone or e-mail requests are not accepted. Send requests to:

Medical Records
3801 University Street, Room 163
Montreal, Quebec H3A 2B4 Canada

Customer Service Parking Office

514 934-1934, 34625

Office E3-61
In the former Royal Victoria Hospital
Access via 3rd floor bridge of the Neuro

OPEN

Monday to Thursday
8 a.m. to 12 p.m. - 1 p.m. to 5 p.m.

Problems or questions about your payment?

Call 514 934-1934, 36407

This help service is available 24/7

FOOD AND DRINK

Patient Menu

The patient menu is planned using Canada’s Food Guide for Healthy Eating and other established nutritional standards. You may select your meal choices at any time, and they will be delivered to your room. Nutrition technicians from the Department of Clinical Nutrition will distribute and collect the menus from you. If you are unable to complete your menu, your technician will help you or make a selection for you.

Coffee Shop

The Café Vienne coffee shop (398-1926) is located on the third floor and sells meals and snacks.

Opening hours

Monday to Friday 7 am to 7 pm
Weekends 8:30 am to 2:30 pm

Vending machines

First floor
Room 153

Family Waiting Room

Room 346

Families and friends are welcome to use the family waiting room on the third floor, near Café Neuro. This room is furnished for your comfort with a TV and kitchenette.

IN-HOSPITAL AMENITIES

Internet and Wi-Fi

Free Wi-Fi is available at the Neuro (guest.mcgill.ca). If you have difficulties connecting to The Neuro’s wireless internet, please feel free to contact the staff at the Neuro-Patient Resource Centre (514 398-5358)

Hairdresser/Barber

Appointments with a hairdresser or barber can be arranged for Fridays by calling the recreation services (514 934-1934, local 34834). The hairdresser or barber can also come to your room. You are responsible for the cost of these services.

Laundry Service (private)

Phone: 514-903-4352

Mail

All correspondence for you should bear your full name, floor and room number if possible. It is a good idea to include your maiden name, if applicable.

e.g.
Mrs. Marg Benoit Doe
The Neuro
3801 University Street
Montreal, QC H2X 2P4

Mail arriving for you after you have left will be forwarded to the address that you provided on admission or it will be returned to the sender. 

Phones

All patient rooms are equipped to provide telephone service. Local calls and toll-free calls can be made from your room or from the Neuro-Patient Resource Centre (room 354) by dialing “9” followed by the desired telephone number. Long-distance calls may be made by contacting Security at 5542.

Defective Telephones

If your telephone is defective, please contact your Nursing station and ask them to communicate with the telecommunications department.

Mobile Phones

Mobile phones are now permitted in all MUHC locations, but please respect the following constraints:

  • You may use your cellular phone (or other wireless device) as long as you stay a minimum distance of one metre from any biomedical equipment.
  • Please set mobile phones to vibrate
  • Be sure to talk quietly and respectfully
  • Keep phone calls as brief as possible
  • Do not use the camera function without permission

Television

You may rent a television for a daily or a weekly fee from a private company. Please ask your nurse to help you arrange for this service. Forms and order boxes are available on each floor. It is your responsibility to pay the company directly.

Wheelchair Accessible Washrooms

Accessible washrooms are on the first floor in the Jeanne Timmins Foyer.

SUPPORT SERVICES

The Friends of the Neuro

The Friends of the Neuro visit patients, help at clinics and assist with general decorating in the hospital. They also supervise McGill University student volunteers who circulate a cart with a variety of personal items and reading material you might need during your stay. The Friends of the Neuro organize numerous fundraising activities throughout the year. The money raised, together with the proceeds of Café Vienne, is used to meet direct patient care needs.

Volunteer Services

There are volunteers who work mostly at the patient’s side in specialized programs (514 934-1934, local 34300). Some of the programs are friendly, seasonal parties for patients, humour, music, arts and crafts and special events. Patients, their families and friends can expect a visit from well-trained and supervised volunteers from all walks of life and all age groups.

Private Duty Nurse

With your doctor’s approval, you may hire private nursing staff through the nursing office. The fee for such services is your responsibility. Private duty nurses must work under the direction of the nursing staff on the unit but they may not be permitted in some specialized care areas. Please discuss this with your nurse.

Security, Lost and Found - Main Lobby, Security Desk

Security staff is available 24 hours a day. Lost and found items can often be claimed at the Security Desk.

SPIRITUAL

Healing Garden



The Healing Garden in The Neuro’s North Wing welcomes patients, staff, students and visitors seeking a tranquil space. It is open seven days a week from 7 a.m. to 9 p.m. Access to the Healing Garden from inside The Neuro is through the nearby Jeanne Timmins Amphitheatre foyer, and from the hallway on the 2nd floor of the North Wing, where a staircase leads down to the Healing Garden.
 

The Healing Garden

Spiritual Care Services

  • The Spiritual Care service offers spiritual, emotional and religious support.
  • Spiritual Care professionals work daily from 8 a.m. to 8 p.m. (8 a.m. to 4 p.m. on weekends and holidays) and are available after hours for emergencies. Ask your nurse or unit coordinator to request Spiritual Care through Locating.
  • Spiritual Care professionals do not represent any church or religious institution in particular, but respond to all patients in the greatest respect of their beliefs, values, or tradition. For specific needs, and if the patient requests it, they can contact representatives of diverse religious denominations.
  • Spiritual Care professionals work in collaboration with other health professionals and participate on multidisciplinary teams, for the wellbeing of the patients and their loved ones.
  • The Spiritual Care staff can help other clinical staff understand the religious practices and beliefs of patients in order to better care for them.
  • The Spiritual Care professionals are women and men of diverse religious and cultural backgrounds. In addition to their university studies in Theology or Religious Sciences, they have completed clinical training in a hospital setting. They also follow the standards of practice and code of ethics of the LAssociation des intervenantes et intervenants en soins spirituels du Québec (AIISSQ).

Room 123

This room is a quiet place of prayer and meditation for people of all faiths. It is open to all and at all times.

Phone: 514-934-1934, extension 34163

 

 

Phone Directory

Admissions

514-398-1900

In-Patient Room Locator

514-398-1900

Intensive Care Unit (ICU)

514-398-1921

Neurological Day Centre

514-398-1986

Neuro Patient Resource Centre

514-398-5358

Neurosurgery

514-398-5146

Pre-Admission Clinic

514-398-1529

Social Service Department

514-398-1916

 

In-Patient Units

3rd Floor Neurosciences

514-398-1987
514-398-1983
514-398-1988

4th Floor, North-East

514-398-1985

4th Floor, South

514-398-1984

 

 

The Neuro Cares Fund: We are here to help

The Neuro Cares Fund provides financial support for those in need by helping cover the unexpected expenses of being diagnosed with a neurological illness. Open to all hospitalized patients. Please contact your social worker to see if you qualify.

For more information, call 514-398-5382.

The Neuro logo McGill logoMcGill University Health Centre logoKillam logo

The Neuro is a McGill research and teaching institute; delivering the highest quality patient care, as part of the Neuroscience Mission of the McGill University Health Centre. We are proud to be a Killam Institution, supported by the Killam Trusts.