Getting an appointment
- Get a referral from your family doctor or GP (general practitioner).
- Your family doctor or GP must send a consultation request to the CRDS (Centre de répartition des demandes de services) using a form provided by the CRDS. Once completed, these forms can be faxed to (514) 732-5121.
- The CRDS will then seek out an appointment on your behalf and then contact you with the appointment date.
- If your referral is coming directly from a specialist, you can simply fax it to our Neurology department at (514) 398-2745. Please make sure to include your full contact information.
Items to bring
How do I get a hospital card?
- The Admissions Office (514 398-1900) will try to let you know in advance of the day and time you will be admitted. In some cases, your admission date could be delayed on short notice.
- Upon arrival, please register with the Admissions Office, 165C on the ground floor near the Information Desk, and have a hospital card made (if you don’t already have one).
Please follow any pre-operative instructions that may have been given to you.
- Clothing and personal care items
Although the hospital provides hospital gowns, you may feel more comfortable in your own pyjamas/clothing, housecoat, and slippers/shoes. You should bring a toothbrush, toothpaste, tissues, shaving items, soap, skin lotion, sanitary supplies and other personal-care articles. Since storage is limited, you are asked not to bring large suitcases.
Please bring all medications that you are taking. This will ensure that the admitting physician or nurse can verify the exact medication and dose that you have been prescribed.
- Medicare and hospital cards
You should also bring your valid Medicare card and Neurological Hospital card. If you do not have a Montreal Neurological Hospital card, the Admissions Office staff will make one for you.
Please do not bring any items of value. If you do, you will be asked to turn them over for safekeeping or to sign a form, which releases the hospital of any responsibility. If a theft or a loss occurs, you should immediately make a report to your nurse. While most people wear their wedding rings, you should leave valuable watches, precious jewellery, cash, and credit cards at home. Bring only enough money to pay for the phone or television service or for incidental items. When not in use, dentures, eyeglasses and hearing aids should be placed inside your bedside table in containers provided by the hospital. The hospital is not responsible for patients’ property or for valuables and cash not left in safekeeping.
Frequently Asked Questions
Will I be asked to sign a consent form?
Yes. At the time of admission, you will be asked to sign a general consent form for treatment and tests. For patients under the age of 14 years, the person with parental authority will be asked to sign on the patient’s behalf. For patients who are incapacitated, the curator, spouse, tutor or close relative may sign the consent form. For further information, contact the Social Service Department ((514) 398-1916) or the office of the Public Curator 514 873-4074.
At the same time, you will be asked whether or not you agree to release medical information to your insurance company and/or to referring doctors, hospitals or clinics. You can choose not to release information outside the hospital. Please be assured that the refusal to release information will in no way influence the quality of the treatment you will receive.
What are the accommodations for patients?
There are three types of accommodations:
- Multiple-bed units
- Two beds per room
- Private rooms (one bed per room)
You should let the Admissions Office know as far ahead of time as possible what type of accommodation you prefer. If you request a two-bed or one-bed room, you will be asked to make an advance deposit equal to seven days payment. Proof of insurance coverage is not accepted as a form of payment for one-bed and two-bed rooms. If you wish to change your accommodation after your admission, please ask your nurse to forward the request to the Admissions Office, or contact the Admissions Office directly (514 398-1900).
If the accommodation you prefer is not immediately available, we will try to provide it as soon as possible.
Can family members stay overnight?
Yes. Should a family member need to stay overnight, a cot can be set up in the patient’s room or in a nearby family room. If family members are from out of town and need to find accommodation, call one of the following for a list of hotels in downtown Montreal:
Are there hospitalization charges?
It depends on your individual situation.
Quebec resident with a valid Medicare card
Hospitalization charges and most outpatient services are fully covered, except for costs related to private accommodation.
Non-Quebec resident with a valid Medicare card
In accordance with an agreement between all Canadian provinces, patients from other provinces with a valid Medicare card from their home province are also fully covered, except for costs related to private accommodation.
From another country or a Canadian resident without a valid Medicare card
You are responsible for all hospitalization expenses and professional fees for services received at the hospital. You must make an advance deposit equal to seven days payment upon admission to cover the hospitalization charges. You will also receive a bill for professional services. The advance deposit will be collected from a finance representative or may be made at the Office of the Patients’ Cashier at The Royal Victoria Hospital, 687 Pine Avenue West, Room C4.16. A deposit may be made in cash, by cheque, credit card or debit card. If you pay by credit card you can also do so by telephone (514 934-1934, local 34627). It is sometimes possible to obtain a temporary Medicare card if one has been lost or has expired.
For all inquiries concerning your account, contact the Accounting Office during normal office hours (514 934-1934, local 42732).
There is a daily hospitalization charge for patients who no longer require active medical treatment but have been identified as needing long-term care. These charges have been determined by the Quebec Ministry of Health and Social Services. Your doctor will advise you of this change of status and the Accounting Office (514 934-1934, local 42732) can provide more details.
Ambulance charges are your responsibility unless a doctor has signed a form attesting to the fact that you require an ambulance for medical reasons or you are over the age of 65.
The completion of forms for insurance and other purposes is not covered by Medicare and physicians may charge a small fee for this service. Certain medical treatments and services are not covered by Medicare. In these cases you will be informed. It is up to you to inquire whether or not your insurance plan will reimburse you. The hospital is not responsible for decisions made by insurance companies about reimbursement of services not covered by Medicare.
Questions about Hospital Bills
If you have any questions concerning your bill, please call the Accounting Office (514 934-1934, local 42732).
Who will be taking care of me?
A variety of professionals will be involved with your care. Your nurse should be your first contact if you have questions about the care you receive.
The Neuro is a teaching hospital. Students from a variety of healthcare disciplines may be involved in your care. Should you have a concern about their services or the services provided by any other healthcare professional of the hospital, please talk to your nurse. Address complaints about a student to his/her supervisor.
GETTING TO THE NEURO
Arriving by metro:
Sherbrooke metro station, take bus 144 westbound
McGill metro station, walk on University Street (15 minutes walk, uphill)
Atwater metro station, take bus 144 eastbound
Arriving by bus:
#144 at Pine Avenue and University Street
Exit at the stop on Pine Avenue and University Street. The Neuro is up the hill on University, right side of the street.
People may be dropped off/picked up at the hospital main entrance on University Ave. Vehicles must then either park in the parking lot or leave the premises. All entrances, exits and roads must be free of vehicles for safety and security reasons. The City of Montreal is permitted to issue parking tickets for vehicles illegally parked on hospital grounds.
CUSTOMER SERVICE PARKING OFFICE
tel: 514 934-1934;34625
In the former Royal Victoria Hospital
Access via 3rd floor bridge of the Neuro
Monday to Thursday
8 a.m. to 12 p.m. - 1 p.m. to 5 p.m.
Parking is available in the P1 lot (located on Pine Avenue just west of University Avenue, at the former Royal Victoria Hospital main entrance). In addition, there are handicapped spots available at The Neuro Emergency Department entrance, just south of the main entrance. There is a parking lot north of the main entrance on University Street, where the rates are posted. Weekly and monthly permits are available from McGill University for visitors/patients.
Reserved areas and signage must be respected at all times. Individuals who do not respect the No-parking signs may be ticketed or have their car towed.
More information about parking at The Neuro can be found on the MUHC website.
Wheelchair entrances are north of the main entrance on University Street, or through the ambulance entrance at the rear of the hospital. Cars or taxis may drive up to the main entrance and drop off passengers.
AT THE NEURO FOR DAY SURGERY OR TREATMENT NOT INVOLVING SURGERY
- Day surgery or for a treatment and don't need to be hospitalized
- Specialized care (MS, Parkinson's, tremors, back problems, headaches, cognitive behaviour, epilepsy) not involving surgery
Neurological Day Centre
Take the elevator to the second floor. Turn left. The Day Centre is at the end of the hallway.
Patients who need a treatment or procedure but do not need to be hospitalized are seen at the Day Centre. Day surgery is also performed in this quiet, comfortable setting. Patients are referred to the Day Centre by their physician.
Phone: 514- 398-1911 ext 1
Fax: 514- 398-2745
- Consultation and monitoring for complex cases or those requiring more specialized care not involving surgery (Multiple Sclerosis, Parkinson’s, tremors, back problems, headaches, cognitive behavior, epilepsy, etc.).
AT THE NEURO FOR SURGERY INVOLVING OVERNIGHT STAY
- Hospitalized for surgery & need to complete tests before surgery
- Specialized care (MS, Parkinson's, tremors, back problems, headaches, cognitive behaviour, epilepsy) involving surgery
Many patients who will be hospitalized for surgery are seen at the pre-admission clinic. The clinic may contact patients about their surgery date and arrange for patients to complete any tests prior to surgery.
Phone: 514- 398-4485
Fax: 514- 398-2811
Services Offered:Consultation and monitoring for complex cases or those requiring more specialized care (Brain Tumors, Cerebrovascular, Skull Base, Spine Surgery, Peripheral nerve, Functional Neurosurgery, Epilepsy, Parkinson’s disease, etc.)
VISITING A PATIENT
- Visiting hours
- Visiting guidelines
- Find a patient
- Intensive Care Unit (ICU)
- 3rd floor, Neurosciences
- 4th floor, North/East
- 4th Floor, South
8 am to 9 pm. These hours may be modified based on a specific patient population or nursing unit’s needs.
Children under the age of 12 must be accompanied and supervised by an adult. For the patient’s privacy, visitors and family may be asked to leave the patient room for a short period of time.
Following these simple rules will help promote patient healing and recovery:
• Wash hands before and after visiting patients
• Respect the posted Infection Control Signs on patient room doors
• Respect restricted visiting rights. This normally occurs during an outbreak of a contagious illness.
• Do not touch patients’ wound coverings, tubing or equipment at bedsides
• Do not visit if sick with fever, cough, diarrhea or rash
• Ensure our belongings are locked or with you at all times. The hospital is a public place and staff cannot be held accountable if items are stolen
Mutual respect between family, visitors and healthcare staff is essential. Courteous and respectful behaviour is a requirement.
In-patient room locator