Patients' Rights

Code of Ethics

The Neuro as part of the McGill University Health Centre (MUHC) is guided by the Code of Ethics. The Code of Ethics reflects the values and beliefs of the hospital and its staff, and covers the guiding principals of mutual respect, privacy, promoting open communication, preserving confidentiality and access to health information, informed care and treatment decision making, access to health information, and providing care in a compassionate and responsible manner. Read our Code of Ethics.


Phone: 514-934-1934, extension 22223

The Neuro has an ombudsman to assist patients and their families by investigating and helping to resolve complaints or areas of dissatisfaction. Patients and families should first discuss their concerns with members of their healthcare team, but if the issue cannot be resolved, they are invited to contact the office of the ombudsman.

Read more about the Office of the Ombudsman - Complaints Commissioner

Patients' Committee

Phone: 514-934-1934, extension 31968

The Neuro has a Patient’s Committee that meets every month and discusses and plans actions to improve the care of both in- and out-patients at The Neuro.  

Members of the committee:


  • Mari-Jo Pires
  • Nicole Savoie 


  • Elizabeth Pereira


  • Lia Moretti


  • JoAnn Mosel
  • Lawrence Reich

What we do
For the past year (2018-2019) we have been focusing on accessibility for patients with limited physical mobility who need to use walkers or wheelchairs to come in for appointments. We have managed to obtain the removal of the dumpster at the back of the Institute so that this entrance may be used by such patients and we are carrying out a survey to find suggestions and means of improving access. We are also looking into parking spaces for such patients and patients and family in general. We appreciate the understanding and cooperation of hospital officials in this matter.

The Patient's Committee also coordinates the Greeting Committee. The Greeting Committee's volunteers greet newly hospitalized patients to answer any questions, and visit them during their stay to provide friendly support. Committee members wear dark blue coats and offer to help patients in many ways. Patients may also receive visits from Royal Victoria Hospital volunteers.

Phone Directory



In-Patient Room Locator


Intensive Care Unit (ICU)


Neurological Day Centre


Neuro Patient Resource Centre




Pre-Admission Clinic


Social Services Department



In-Patient Units

3rd Floor Neurosciences


4th Floor, North-East


4th Floor, South




The Neuro Cares Fund: We are here to help

The Neuro Cares Fund provides financial support for those in need by helping cover the unexpected expenses of being diagnosed with a neurological illness. Open to all hospitalized patients. Please contact your social worker to see if you qualify.

For more information, call 514-934-1934 x44194.

The Neuro logo McGill logoMcGill University Health Centre logoKillam Laureates


The Neuro (Montreal Neurological Institute-Hospital) is a bilingual academic healthcare institution. We are a McGill research and teaching institute; delivering high-quality patient care, as part of the Neuroscience Mission of the McGill University Health Centre. We are proud to be a Killam Institution, supported by the Killam Trusts.



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