Patients' Rights

PATIENT RIGHTS

Patients' Rights

Code of Ethics

The Neuro as part of the McGill University Health Centre (MUHC) is guided by the Code of Ethics. The Code of Ethics reflects the values and beliefs of the hospital and its staff, and covers the guiding principals of mutual respect, privacy, promoting open communication, preserving confidentiality and access to health information, informed care and treatment decision making, access to health information, and providing care in a compassionate and responsible manner. Read our Code of Ethics.

Ombudsman

Phone: 514-934-1934, extension 22223

The Neuro has an ombudsman to assist patients and their families by investigating and helping to resolve complaints or areas of dissatisfaction. Patients and families should first discuss their concerns with members of their healthcare team, but if the issue cannot be resolved, they are invited to contact the office of the ombudsman.

Read more about the Office of the Ombudsman - Complaints Commissioner

Patients' Committee

Phone: 514-934-1934, extension 31968

The Neuro has a Patient’s Committee that meets every month and discusses and plans actions to improve the care of both in- and out-patients at The Neuro.  

What we do
This past year 2017-2018, the Committee has been involved in a Stroke Survey, done at the bedside of patients who suffered a stroke or related conditions.  The survey took place between September and December 2017 and results were presented in February of 2018.  The main intention of this survey was to obtain and gather information pertaining to the patients’ hospital experience, in view of improving services provided by the institution.

The Patient's Committee also coordinates the Greeting Committee. The Greeting Committee's volunteers greet newly hospitalized patients to answer any questions, and visit them during their stay to provide friendly support. Committee members wear dark blue coats and offer to help patients in many ways. Patients may also receive visits from Royal Victoria Hospital volunteers.

Phone Directory

Admissions

514-398-1900

In-Patient Room Locator

514-398-1900

Intensive Care Unit (ICU)

514-398-1921

Neurological Day Centre

514-398-1986

Neuro Patient Resource Centre

514-398-5358

Neurosurgery

514-398-5146

Pre-Admission Clinic

514-398-1529

Social Service Department

514-398-1916

 

In-Patient Units

3rd Floor Neurosciences

514-398-1987
514-398-1983
514-398-1988

4th Floor, North-East

514-398-1985

4th Floor, South

514-398-1984

 

 

The Neuro Cares Fund: We are here to help

The Neuro Cares Fund provides financial support for those in need by helping cover the unexpected expenses of being diagnosed with a neurological illness. Open to all hospitalized patients. Please contact your social worker to see if you qualify.

For more information, call 514-398-5382.

The Neuro logo McGill logoMcGill University Health Centre logoKillam logo

The Neuro is a McGill research and teaching institute; delivering the highest quality patient care, as part of the Neuroscience Mission of the McGill University Health Centre. We are proud to be a Killam Institution, supported by the Killam Trusts.