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Local bakery works with the Bensadoun School of Retail Management to guide move to check-out automation process

The pandemic hit many businesses hard, and the artisanal bakery and café Mamie Clafoutis was one of them. Their seven locations in Montreal and Ottawa were forced to reduce their hours to one shift per day. As they’ve emerged from the storm, they have sought ways to keep their costs low, and one of them is by automating checkout.

Published: 19 Jan 2024

Theatre piece brings awareness to humanitarian efforts

Art occupies an important place in the life of the former international president of Doctors Without Borders / Médecins Sans Frontières (MSF), Joanne Liu (MDCM'91, IMHL'14, DSc'16).

Published: 12 Jan 2024

The pandemic pushed tipping too far, but customers can push back

A recent video sharing one woman’s New Year’s resolution to no longer tip has gone viral, proving that, for many consumers, tipping has become excessive. Just a few years ago, diners often ponied up 15% on a restaurant bill or bar tab. As restaurants were forced to close during the pandemic, tip prompts creeped up to 18%, 20%, or even 30%. Tip prompts were also added to many other services where tipping had never been customary – like drive-thru windows and even deli counters.

Published: 11 Jan 2024

Maxime Cohen and Saibal Ray named Top Retail Experts for 2024

Two faculty members of the Bensadoun School of Retail Management (BSRM) have been named to Rethink Retail’s Top Retail Experts (TRE) list for 2024, one of the most prestigious global accolades in the Retail and Consumer Packaged Goods (CPG) industry.

Published: 11 Jan 2024

Universities must go beyond the ivory tower

The ivory tower sits on a solid foundation, but it could use a little shaking up, writes Professor Henry Mintzberg in a University World News article co-authored with his daughter Susan Mintzberg, a doctoral candidate in social work at McGill University. They argue that an overemphasis on a few top journals is one of the issues of the current model.

Published: 10 Jan 2024

Unionization is having a moment, but reaching initial contract agreements is proving challenging

In 2022, employees at a Trader Joe’s grocery store in Massachusetts successfully voted to unionize. However, almost two years later, the company has yet to present any contract proposals. Despite the company's initial dismissal of a $30-an-hour wage proposal, they failed to provide a counter-offer, contributing to a broader trend of extended negotiations for new unions' inaugural contracts.

Published: 10 Jan 2024

Pension funds can drive greater returns by participating more directly in value creation

Pension funds manage enormous amounts of capital, but they don’t create as much value as other players in the financial sector. Entrepreneurs, venture capitalists and private equity funds all play a more direct role in launching projects and creating value.

Published: 10 Jan 2024

A McGill MBA alumnus is integrating the latest technology into supply chain management

Bachir Sentissi (MBA’98) wants to make it easier to access the Internet of Things (IoT). After completing his MBA, Sentissi worked with Canadian National Railway, and became interested in how organizations collect and process information.

Published: 10 Jan 2024

Economic uncertainty will continue in 2024, and businesses can benefit by planning for it

Last year was one of economic uncertainty – and a challenging year for many small businesses. Despite this, small business owners demonstrated remarkable resilience, ingenuity and leadership, and looked for ways to turn obstacles into new opportunities, writes Don Ludlow (MBA’01) in CanadianSME Business Magazine.

Published: 10 Jan 2024

MMR student shares how L'Oréal Brandstorm led to internship

Last year, after months of hard work and 'brandstorming', two McGill Desautels teams took the podium at the 31st annual L'Oréal Brandstorm competition, competing against top teams from across Canada! Madison Laxer and her fellow Master of Management in Retailing (MMR) teammates, Aditi Bali and Supreet Kaur, took third place.

Published: 9 Jan 2024

McGill Desautels leads the way in McGill Workplace Sustainability Certifications

This winter, the sustainability efforts of 13 University offices were recognized by the rigorous Sustainable Workplace Certification program hosted by the McGill Office of Sustainability, with nearly half coming from McGill Desautels.

Published: 21 Dec 2023

‘Buy now, pay later’ loans are not covered by existing consumer protection laws

Buy now, pay later technology offers loans to consumers to pay for purchases in instalments over time. A soft credit check verifies eligibility, and can extend credit to users who might not otherwise have access to credit products. These loans claim to improve the financial inclusion of lower-income young people, but should be approached with caution, writes Vivek Astvansh in The Conversation.

Published: 21 Dec 2023

This holiday season, shoppers are spending more and getting less

Christmas is just around the corner, and even with inflation slowing down, gift prices are higher than ever. Canada’s Consumer Price Index is at an all-time high of nearly 160 points, Associate Professor Vivek Astvansh tells CTV News Montreal. “Consumers are feeling the pinch, and while they want to buy stuff, they are resisting purchases,” says Astvansh.

Published: 21 Dec 2023

Idealizing specific body types in the workplace causes inequities

When you think of a shopping centre Santa Claus, a specific body type comes to mind: a bearded, rosy-cheeked, older, white man. In fact, many work in fields where their bodies are intentionally governed by organizational systems intent on shaping them into an idealized image of a worker, argues Assistant Professor of Strategy and Organization Rohini Jalan.

Published: 20 Dec 2023

Raising tuition for out-of-province students risks undermining world-class academic programs, writes Prof. Henry Mintzberg

Funding for universities is not a zero-sum game, writes John Cleghorn Professor of Management Henry Mintzberg in a LaPresse op-ed. And the Quebec government’s plan to increase tuition for out-of-province students risks undermining the very source of funding it hopes to leverage.

Published: 18 Dec 2023

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