Cellular Wi-Fi calling

February 25, 2020

Wi-Fi calling can be used in the North Wing or any other areas where there is poor cellular coverage.  This can be done by enabling the Wi-Fi feature on your cellular device.  This feature, available on iPhone IOS and Android devices, allows you to call and message (text and multimedia) over Wi-Fi when you have little or no cellular coverage.  You can use Wi-Fi Calling to call and message as you do on the cellular network, even if the person on the other end is not using Wi-Fi Calling.

Wi-Fi calling is supported by most major carriers (Bell, Telus, Videotron, Rogers, Fido, Virgin, Freedom, Lucky).  Please contact your cellular provider to confirm if Wi-Fi Calling with your device is supported.

Please follow the steps indicated below to turn on Wi-Fi Calling:


  1. Open your iPhone Settings
  2. Select Phone or Cellular
  3. Select Wi-Fi Calling and turn on option
  4. You will need to read and accept the Wi-Fi Calling Terms and Conditions
  5. Enter your Emergency 911 Address


  1. Open Phone > Settings
  2. Select Call Settings
  3. Turn on Wi-Fi Calling
  4. Enter your phone number. You will be sent a text message with a 6 digit one-time passcode *
  5. Enter the 6 digit one-time passcode *
  6. You will need to read and accept the Wi-Fi Calling Terms and Conditions
  7. Enter your Emergency 911 Address
  8. Close your browser

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The Neuro (Montreal Neurological Institute-Hospital) is a bilingual academic healthcare institution. We are a McGill research and teaching institute; delivering high-quality patient care, as part of the Neuroscience Mission of the McGill University Health Centre. We are proud to be a Killam Institution, supported by the Killam Trusts.



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