Why retailers must invest in people as AI advances

Published: 21 October 2026

Artificial intelligence may transform how retailers operate, but Charles de Brabant, Executive Director of the Bensadoun School of Retail Management, says the human touch could become their...

In the Age of AI, Investing in the Human Touch Is Fundamental for Retailers

Published: 19 October 2026

As artificial intelligence becomes increasingly integrated into retail, Executive Director Charles de Brabant argues that technology alone will not be enough to create lasting competitive advantage...

Professor Maxime Cohen’s new book decodes how AI is rewriting the rules of pricing

Published: 14 September 2026

For decades, pricing was one of the most closely guarded - and most static - decisions a business could make. Today, artificial intelligence is changing that in real time.

Reshaping retail: AI, customer relevance and smarter decisions

Published: 14 October 2026

On September 29, 2026, the Bensadoun School of Retail Management (BSRM) hosted its annual Reshaping the Future of Retail Conference at the Ritz-Carlton Montréal, powered by KPMG. Bringing together...

SHEIN's cooling appeal in Montreal

Published: 1 September 2026

Shein’s latest Montreal pop-up has drawn less interest than its 2023 edition, potentially reflecting growing consumer discomfort with the brand’s environmental and labour record....

Rising prices reshape back-to-school shopping

Published: 25 August 2026

As rising prices put pressure on family budgets, Canadian parents are taking a more strategic approach to back-to-school shopping....

Canada seeks stronger trade ties beyond the U.S.

Published: 25 August 2026

As Canada faces the threat of 50 per cent U.S. tariffs on billions of dollars in exports, Ottawa is looking to reduce its long-term dependence on its largest trading partner. Saibal Ray, professor...

Merch pop-ups reshape the concert experience

Published: 30 July 2026

As concert merchandise pop-ups become a standard feature of major music tours, Ariana Grande’s Montreal shop drew thousands of fans seeking exclusive items and a shared experience....

Retail Innovation Challenge 2026

Thursday, October 29, 2026 18:00toSaturday, October 31, 2026 18:30

Save the date for the 7th edition of the McGill-BSRM Retail Innovation Challenge...

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