New AAAI research examines AI’s impact on people, platforms and markets
Researchers affiliated with McGill Desautels’ Analytics, Advanced Digital Technologies and AI (AAAI) initiative are examining the growing influence of artificial intelligence on human behaviour, digital communities and economic outcomes.
Prof Han awarded FRQSC New Academics Grant
Congratulations to Elizabeth Han, Assistant Professor in Information Systems, who has been awarded the 2023-2024 FRQSC New Academics Grant (Soutien à la recherche pour la relève professorale)
Delve: Why Friendly AI Chatbots Don’t Always Deliver Five-Star Customer Service, with Elizabeth Han
Logically everyone knows that software doesn’t have feelings, but AI chatbots that express emotion—as well as other advanced artificial intelligence tools like
Prof Han's research paper recognized by the Association for Information Systems (AIS)
Congratulations to Elizabeth Han, Assistant Professor in Information Systems, whose research paper with co-authors Dezhi Yin (University of South Florida) and Han Zhang (Georgia Institute of Technology) titled “Chatbot Empathy in Customer Service: When It Works and When It Backfires” has been selected 2022 Best Paper Runner-Up by the Association for Information Systems (AIS) - Special Interest Group on Human Computer Interaction
Bots with Feelings: Should AI Agents Express Positive Emotion in Customer Service?
Authors: Elizabeth Han, Dezhi Yin and Han Zhang
Publication: Information Systems Research, Forthcoming Published online Articles in Advance: December 2, 2022
Abstract:
