Updated: Wed, 10/09/2024 - 15:16

Oct. 10-11, campus is open to McGill students, employees and essential visitors. Most classes are in-person. See Campus Public Safety website for details.


Les 10 et 11 octobre, le campus est accessible aux étudiants et au personnel de l’Université, ainsi qu’aux visiteurs essentiels. La plupart des cours ont lieu en présentiel. Voir le site Web de la Direction de la protection et de la prévention pour plus de détails.

Rethinking the Way We Measure Success

Audience:

Description:

This workshop, which was offered in the winter calendar, addressed asked participants to reflect on the following:

  • How effectively am I meeting the needs of my clients?
  • Who are my clients?
  • Are my processes (my ways of doing things) optimal in achieving client satisfaction?

In this session entitled you will learn practical tips and tricks for evaluating your client satisfaction levels. We will also introduce useful strategies and tools to help you to better identify who your clients are and understand what is critical to their satisfaction.

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