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Employee and Family Assistance program - EFAP

We all face problems, and sometimes these problems become too difficult for us to manage on our own.We may need assistance, advice, or just someone who will listen. Whatever personal, family, or work-related difficulties may be adversely affecting your life, your Employee and Family Assistance Program (EFAP) is there to provide support. Your EFAP offers 24/7 access by phone at 1-844-880-9142, on the web at or via mobile app.

What does your EFAP offer? 

  1. Free, round-the-clock counselling
    The Employee and Family Assistance Program, or EFAP, is a free and confidential service offering short-term counseling and referral services. Your EFAP can be accessed 24/7 by phone, web or mobile app.
  2. Direct access to qualified professionals
    Our EFAP provider, Morneau Shepell, provides you with direct access to qualified and experienced professionals from different fields (psychology, social work, educational counseling) who are accredited by their respective professional associates.
  3. Guaranteed confidentiality
    Anyone using the program is assured of the strictest privacy. Whatever you discuss with a counselor is kept absolutely confidential. Morneau Shepell's counselors will not release any information without your prior written consent.
  4. 4 sessions per reference period (June 1-May 31)
    ​Your EFAP includes up to 4 sessions of counseling per issue and the possibility of an additional 2 sessions under exceptional clinical circumstances.
  5. Referrals to longer-term support
    If long-term or specialized counseling is required, the counselor will assist you with a referral to another resource within the community. Consultation with this resource may involve a fee. Consult the McGill Supplemental Health Plan for information about coverage for psychological services.

Who is eligible?

This program is available to regular staff members* who are members of the McGill University benefits program, their spouse and dependent children. The services of the EFAP are provided by the University as part of your Benefits program.

*Eligibility for this program does not continue post-retirement.

Variety of counseling services

Confidential assistance is available for a broad range of personal and work-related concerns, such as:

Personal stress

Parenting issues

Financial or legal problems

Job-related stress

Separation and loss

Traumatic events

Relationship issues

Balancing work and family

Substance abuse
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