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Employee and Family Assistance program - EFAP

We all face problems, and sometimes these problems become too difficult for us to manage on our own. We may need assistance, advice, or just someone who will listen. Whatever personal, family, or work-related difficulties may be adversely affecting your life, your Employee and Family Assistance Program (EFAP) is there to provide support. Your EFAP offers 24/7 access by phone at Call 1-844-852-7572, on the web at www.workhealthlife.com or via mobile app.

What does your EFAP offer? 

  1. Free, round-the-clock counselling
    The Employee and Family Assistance Program, or EFAP, is a free and confidential service offering short-term counseling and referral services. Your EFAP can be accessed 24/7 by phone, web or mobile app.
  2. Direct access to qualified professionals
    Our EFAP provider, Morneau Shepell, provides you with direct access to qualified and experienced professionals from different fields (psychology, social work, educational counseling) who are accredited by their respective professional associates.
  3. Guaranteed confidentiality
    Anyone using the program is assured of the strictest privacy. Whatever you discuss with a counselor is kept absolutely confidential. Morneau Shepell's counselors will not release any information without your prior written consent.
  4. 6 sessions per reference period (June 1-May 31)
    ​Your EFAP includes up to 6 sessions of counseling per issue.
  5. Referrals to longer-term support
    If long-term or specialized counseling is required, the counselor will assist you with a referral to another resource within the community. Consultation with this resource may involve a fee. Consult the McGill Supplemental Health Plan for information about coverage for psychological services.

Who is eligible?

This program is available to regular staff members* who are members of the McGill University benefits program, their spouse and dependent children. The services of the EFAP are provided by the University as part of your Benefits program.

*Eligibility for this program does not continue post-retirement.

Variety of counseling services

Confidential assistance is available for a broad range of personal and work-related concerns including; personal stress, job related stress, parenting issues, financial or legal problems, separation and loss, traumatic events, relationship issues, balancing work and family, substance abuse. 

Increased Services

As of fall 2020, you have access to the following enhanced level of resources for yourself and your dependants : 

SERVICES
MODE OF COMMUNICATION
NUMBER OF SESSIONS
DURATION OF EACH SESSION                              

SHORT-TERM PROFESSIONAL COUNSELLING:
Provides support for personal and emotional issues.

Phone, Videoconference, or in person (for specific cases, during the pandemic)

6 per issue (increased

50 minutes

LEGAL SUPPORT SERVICES:
provides consultation with professional lawyers to answer legal questions.
(with minor exceptions such as labour laws, immigration)

Phone

1 per year

Up to 1 hour

FINANCIAL SUPPORT SERVICES:
provides consultation with financial professionals to answer financial questions
(with minor exceptions such as investment recommendations, highly specialized or complex requests)

Phone

1 per year

Up to 1 hour

CHILDREN AND ELDER CARE (New):
personalized approach to provide you with tools to alleviate stress and identify caregiving services
Click here for more information

Phone

1 (one consultation per request)

Up to 1 hour                                                    

NUTRITION SERVICES (New):
offers consultation with Registered Dieticians on any nutritional matter or concern.
Click here for more information

Phone

3

1st session: 1 hour
2nd session: 30 minutes
3rd session: 30 minutes

HEALTH COACHING (New):
by Registered Nurses who can provide information and advice.
Click here for more information

Phone

3

1st session: 1 hour
2nd session: 30 minutes
3rd session: 30 minutes

SMOKING CESSATION (New)
Click here for more information

Phone or online program

4 per year
+ interactive online activity journal

 

1st session: 1 hour
Other sessions: 30 minutes                            

 

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