We all face problems, and sometimes these problems become too difficult for us to manage on our own. We may need assistance, advice, or just someone who will listen. Whatever personal, family, or work-related difficulties may be adversely affecting your life, your Employee and Family Assistance Program (EFAP) is there to provide support. Your EFAP offers 24/7 access by phone at Call 1-844-852-7572, on the web at www.workhealthlife.com or via mobile app.
What does your EFAP offer?
- Free, round-the-clock counselling
The Employee and Family Assistance Program, or EFAP, is a free and confidential service offering short-term counseling and referral services. Your EFAP can be accessed 24/7 by phone, web or mobile app. - Direct access to qualified professionals
Our EFAP provider, Morneau Shepell, provides you with direct access to qualified and experienced professionals from different fields (psychology, social work, educational counseling) who are accredited by their respective professional associates. - Guaranteed confidentiality
Anyone using the program is assured of the strictest privacy. Whatever you discuss with a counselor is kept absolutely confidential. Morneau Shepell's counselors will not release any information without your prior written consent. - 6 sessions per reference period (June 1-May 31)
Your EFAP includes up to 6 sessions of counseling per issue. - Referrals to longer-term support
If long-term or specialized counseling is required, the counselor will assist you with a referral to another resource within the community. Consultation with this resource may involve a fee. Consult the McGill Supplemental Health Plan for information about coverage for psychological services.
Who is eligible?
This program is available to regular staff members* who are members of the McGill University benefits program, their spouse and dependent children. The services of the EFAP are provided by the University as part of your Benefits program.
*Eligibility for this program does not continue post-retirement.
Variety of counseling services
Confidential assistance is available for a broad range of personal and work-related concerns including; personal stress, job related stress, parenting issues, financial or legal problems, separation and loss, traumatic events, relationship issues, balancing work and family, substance abuse.
Increased Services
As of fall 2020, you have access to the following enhanced level of resources for yourself and your dependants :
SERVICES |
MODE OF COMMUNICATION |
NUMBER OF SESSIONS |
DURATION OF EACH SESSION |
|---|---|---|---|
|
SHORT-TERM PROFESSIONAL COUNSELLING: |
Phone, Videoconference, or in person (for specific cases, during the pandemic) |
6 per issue (increased) |
50 minutes |
|
LEGAL SUPPORT SERVICES: |
Phone |
1 per year |
Up to 1 hour |
|
FINANCIAL SUPPORT SERVICES: |
Phone |
1 per year |
Up to 1 hour |
|
CHILDREN AND ELDER CARE (New): |
Phone |
1 (one consultation per request) |
Up to 1 hour |
|
NUTRITION SERVICES (New): |
Phone |
3 |
1st session: 1 hour |
|
HEALTH COACHING (New): |
Phone |
3 |
1st session: 1 hour 2nd session: 30 minutes 3rd session: 30 minutes |
|
SMOKING CESSATION (New) |
Phone or online program |
4 per year |
1st session: 1 hour |
