As a member of the McGill University Supplemental Health Plan, Emergency Travel Assistance provides you and your dependents with emergency coverage when you are travelling outside your province of residence, as long as you are also covered under a provincial health insurance plan.
Insurance provider: Manulife Financial
Emergency Travel Assistance Provider: Allianz Global Assistance
Policy Number: 85210
In an emergency
Contact Allianz Global Assistance (Manulife's emergency travel assistance provider) as soon as possible.
Dominican Republic: 1-888-751-4403
International: country code + 800-9221-9221
All other countries: use operator to call collect Allianz Global Assistance at: 1-519-741-8450
When you call, have your Plan ID number (5320 for active staff, 5690 for active staff who are temporary residents) and the Policy Number 85210 ready.
Before you travel
- Review the Supplemental Health Plan details in this section.
- Review Government of Canada travel advisories
- Ensure your RAMQ coverage is in force.
- Visit the RAMQ website for coverage details.
- Print a Manulife benefit card from Manulife's Plan Member site.
You can only be absent from Quebec for trips of 21 consecutive days. If you are absent, or intend to be absent, from Quebec for more than 21 days, you will not be covered for either provincial health care (RAMQ) or for emergency travel under the McGill Supplemental Health Plan for the entire duration of your absence.
For more information, visit the RAMQ website.
Stays outside Quebec are limited to 183 days. For absences of 183 days or more, you must notify RAMQ before you leave to ensure that your coverage will continue. Under certain exceptions, such as the once-every-7-years rule, RAMQ coverage may be maintained for absences of 183 days or more. For full details, refer to their website.
Remember that you must be covered by RAMQ in order to be eligible for Supplemental Health Plan coverage.
Emergency medical expenses related to war and terrorism
In addition to the regular emergency travel assistance benefit, staff members travelling on university business are also covered for emergency medical expenses incurred as a direct result of war, insurrection and terrorism. Please note that this coverage is supplemental to Manulife's regular Emergency Travel Assistance benefit.
Insurance provider: AIG Canada
Policy number: SRG 9103135
Customer service inquiries: 1-800-361-7211
AIG requires information pertaining to travel arrangements of each staff member. Before you travel, you must register your travel information using the University Travel Registration Form for Faculty & Staff. (If you are not already logged in, you will be prompted to login for access.)
If you require emergency medical services while travelling on business outside your province of residence, contact Allianz Global Assistance (phone numbers above) immediately or as soon as possible following a medical emergency. Allianz Global Assistance is also the first point of contact if emergency medical services are a direct result of war, insurrection and terrorism.
Have you recently traveled and have questions about your coverage due to COVID-19?
COVID-19 is a recognized illness under McGill’s supplemental health benefit. For details on what’s covered, please refer to McGill’s Human Resources website for further information.
If you are abroad, and are unable to return to Canada, your Out-of-Canada travel coverage will help pay your emergency medical costs when travelling. McGill’s plan covers short duration trips up to a maximum of 90 days. For any questions about your coverage, please contact McGill’s Human Resources Service Centre at 514-398-4747 or at hrhr [at] mcgill.ca.
Frequently Asked Questions (please refer to the attached document):