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Who to contact and when for MMP

Topic	Steps to take:	Who to contact
Need help placing an order	Check the Procurement Services website > McGill Market Place	Procurement Services - To place a Jira service request, login here. / 514.398.2840
Requisition was rejected	Check the approval history of the requisition in Minerva > Finance > View Documents > Approval History. If there are pending approvals, disapprove the requisition in Minerva > Finance > Approve Documents. Then go to MMP, copy the order to a new cart and make your changes. If all approvals have been recorded, please follow the instructions located on the MMP homepage, under Quick Links, in order to learn how to cancel your own PO.	Procurement Services - To place a Jira service request, login here. / 514.398.2840
Need to make changes to a submitted requisition (Purchase Order (PO) has not been assigned)	Check the approval history of the requisition in Minerva > Finance > View Documents > Approval History. If there are pending approvals, disapprove the requisition in Minerva > Finance > Approve Documents. Then go to MMP, copy the order to a new cart and make your changes. If all approvals have been recorded, please follow the instructions located on the MMP homepage, under Quick Links, in order to learn how to cancel your own PO.	Procurement Services - To place a Jira service request, login here. / 514.398.2840
Add/remove item(s) from a purchase order (PO)/change the FOAPAL charged for a PO/cancel a PO	How to process a Change Order or please follow the instructions located on the MMP homepage, under Quick Links, in order to learn how to cancel your own PO.	Procurement Services - To place a Jira service request, login here. / 514.398.2840
Need help with contract/purchase terms and conditions/bid for tender/issues with a Vendor	Contact Procurement Services to request the help of a Buyer. Check the listing of Our Suppliers on the Procurement Services website to see who the assigned buyer is.	Procurement Services - To place a Jira service request, login here. / 514.398.2840
Permit number for the ordering of hazardous materials is not appearing/is incorrect	Contact the EHS Radiation Safety Officer.	Mario Badillo, EHS - 514.398.2245
Dissatisfied with delivered goods/services rendered	Contact the Vendor to resolve the issue. If needed, contact Procurement Services to request the help of a Buyer. Contact Expense Payment Services to request a stop payment on the Invoice. Once the issue has been resolved, contact Expense Payment Services to lift the “stop payment”.	Procurement Services - To place a Jira service request, login here. / 514.398.2840
When trying to add a shipping address to your profile, building/room number does not appear	Submit the form Request a new Location code/MMP shipping address	Finance Help Desk, Financial Services - 514.398.3463
Vendor does not appear in the list of Suppliers	If you have access to Banner Finance, check FTMVEND to see if the Vendor exists. If you do not have Banner access, call the Finance Help Desk. If the Vendor exists in Banner, email Procurement Services and ask them to add the Vendor to MMP. Attach your Invoice/quote as supporting documentation and include the Vendor ID in the email. If the Vendor does not exist in Banner, submit the New Supplier Request Form.	Procurement Services - To place a Jira service request, login here.
Vendor address on quotation/Invoice does not match the address in MMP	Email Procurement Services and ask them to add the address to the Vendor profile in MMP. Attach your Invoice/quote as supporting documentation.	Procurement Services - To place a Jira service request, login here.
Vendor has no record of the purchase (PO)	Look up the PO in MMP and verify the fax number/email address with the Vendor. Email Procurement Services and ask them to resend the PO (provide new contact info. if necessary).	Procurement Services - To place a Jira service request, login here. / 514.398.2840
Unit of Measure has a decimal point and the system won't accept it	Procurement Services has the ability to modify MMP to accept decimal points in the unit of measure on a vendor by vendor basis. Email Procurement Services to request this option.	Procurement Services - To place a Jira service request, login here. / 514.398.2840

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