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Wi-Fi network: Action required to renew certificates for Windows, iOS and MacOS devices

On the evening of Thursday, October 1, 2026, IT Services will renew the security certificate that secures authentication to McGill's wpa.mcgill.ca, wpa.bus.mcgill.ca, eduroam, and cusm-muhc.mcgill.ca Wi-Fi networks. 

This certificate allows you to sign on to the Wi-Fi network securely. 

For Android and some Windows devices, the change will be seamless, and no action is required. However, all iOS/MacOS devices and most Windows devices will display a message prompting users to accept the new certificate.  

Classified as: IT Announcements
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Published on: 24 Sep 2026

Upgrade successful - Data Center firewall upgrade: Saturday, July 18, from 6:00 a.m. to 6:30 a.m.

UPGRADE SUCCESSFUL:

Please be advised that the firewall upgrade was successful. 

We thank you for your patience during this process.

ORIGINAL MESSAGE posted on July 14, 2026:

IT Services will upgrade McGill’s Data Center firewall on Saturday, July 18, 2026, from 6:00 a.m. to 6:30 a.m. 

This change is not expected to impact Internet access. However, users may experience brief interruptions when accessing systems hosted in the McGill Data Center. 

Classified as: IT systems unavailable/issues; IT Alerts; IT Announcements
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Published on: 13 Jul 2026

myProgress (Degree Works Advising) scheduled downtime June 13-14

Due to scheduled maintenance myProgress (Degree Works Advising) will be unavailable from Saturday June 13 to Sunday June 14.

Classified as: IT Announcements, IT Alerts, scheduled maintenance; IT systems unavailable/issues; IT Alerts
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Published on: 11 Jun 2026

Resolved: Minerva currently unavailable

Minerva is currently unavailable. Users attempting to access the site may encounter a "Site Unavailable" message. There is currently no workaround available. Our team is investigating the issue and working to restore service as quickly as possible.

Classified as: IT Alerts, IT Announcements, IT systems unavailable/issues; IT Alerts; IT Announcements
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Published on: 10 Jun 2026

Macdonald Scholarship Reception

The most recent Macdonald Scholarship Reception was held with a shared sense of honour and pride on Tuesday, April 14, 2026. The occasion brought together members of the Macdonald community to celebrate both the excellence of its student awardees and the generosity of its donors, whose commitment continues to shape meaningful academic pathways.

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Published on: 5 May 2026

MyThesis Issue Resolved

Update:
The issue affecting MyThesis has now been resolved, and the platform is fully accessible again.

McGill IT Services has confirmed that services are operating normally. Users can now resume accessing and submitting thesis-related content as usual.

We appreciate your patience and understanding while this issue was being addressed.

Original message:

MyThesis is currently unavailable, and users may be unable to access or submit thesis-related content at this time.

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Published on: 4 May 2026

Resolved: MyThesis currently unavaialble

myThesis is currently down and we are working to resolve the issue. We’ll share updates as soon as service is restored. Thank you for your patience.

Classified as: IT Announcements; IT Alerts
Category:
Published on: 27 Apr 2026

IT Services' 2025 Annual Report now available!

IT Services strives to “create seamless and engaging digital experiences” for the McGill community. 

From tools that help students succeed to infrastructure upgrades and security enhancements, read the 2025 IT Services’ Annual Report to discover how we’re driving innovation and supporting students, faculty, and staff. 

Le service des TI s'efforce de "créer des expériences numériques fluides et engageantes" pour la communauté de McGill.

Classified as: IT Announcements
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Published on: 7 Apr 2026

Update: uPrint Scan-to-Email Fix Deployment

Update: uPrint Scan-to-Email Fix Deployment

The fix for the scan-to-email issue will be applied to all affected uPrint machines this afternoon.

Each machine will be briefly unavailable for about 3 minutes while the update is installed:

  • Around 1:30 p.m. for some machines
  • Around 2:30 p.m. for others

During this time, the machines will not respond.

Thank you for your patience as we complete this update.

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Published on: 25 Mar 2026

Notice: Microsoft Planner for Teams – Service Disruption

Microsoft has experienced an incident affecting Planner in Teams, currently making it unavailable for some users.

A solution is in place, but it may take up to 72 hours to fully take effect.

Workaround: If Planner is missing or cannot be added in Teams, please use the Planner web app in the meantime.

Thank you for your patience.

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Published on: 25 Mar 2026

Service Restored: REDCap System is back online

Update: 

The REDCap system (Administration & Research) is now back online and fully operational.

The necessary updates and security measures have been completed, and service has been restored. We continue to monitor the system to ensure stability and security.

Thank you for your patience and understanding.

Original message posted yesterday:

The REDCap system (Administration & Research) has been temporarily shut down following the identification of critical vulnerabilities by the vendor.

Classified as: IT systems unavailable/issues; IT Alerts; IT Announcements
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Published on: 2 Mar 2026

Service Unavailable: Destiny One / Athena (SCS) affecting Non-Credit Course Offerings

Destiny One / Athena for the School of Continuing Studies (SCS) is currently unavailable affecting Non-Credit Course Offerings. Users are unable to log in at this time.

Our IT teams are actively investigating the issue. Updates will be shared as soon as more information becomes available.

Thank you for your patience.

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Published on: 24 Feb 2026

Internet Slowdowns on Campus

McGill is currently experiencing intermittent internet slowdowns affecting some online services and browsing speeds.

Our IT teams are actively investigating and working to restore normal performance as quickly as possible.

Thank you for your patience. Updates will be shared as they become available.

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Published on: 20 Feb 2026

RESOLVED: Temporary Issue with Lenel Building Access

We are currently investigating a system-wide issue affecting Lenel building access for some students and postdoctoral fellows. Impacted individuals may find their building access is unexpectedly not working. This appears to be an access issue (not a card replacement issue).

Please do not replace your card unless you are specifically advised to do so. We are working to restore access as quickly as possible and will post updates as they become available.

Classified as: IT Alerts, IT Announcements, IT Announcement, ACCESS
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Published on: 17 Feb 2026

Upgrade complete: Banner INB and Minerva now available

The required upgrade to Banner INB and Minerva, McGill University’s administrative system for student records and finance, has been successfully completed.

As of Sunday, February 15 at 3:00 pm, all affected systems are now fully operational, including:

  • Banner INB

  • Minerva (including student tax receipts and the McGill MarketPlace)

  • myProgress (degree progress tracking)

  • myThesis (Thesis Examination Management)

Category:
Published on: 10 Feb 2026

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