Users may experience intermittent loss of access to the internet and McGill online services due to an issue affecting the University's network infrastructure.
IT Services is aware of the issue and is actively investigating and working to restore stable service as quickly as possible. We apologize for the inconvenience and appreciate your patience.
Updates will be provided as more information becomes available.
Due to a recent update to the McGill MarketPlace (MMP) system, some purchasing and invoicing functions are currently unavailable. This affects requisitions, invoices, change orders, and receipts. Jaggaer (MMP's software provider), Procurement Services, and IT Services are working to restore service as quickly as possible. Updates will be provided as they become available.
UPGRADE SUCCESSFUL:
Please be advised that the firewall upgrade was successful.
We thank you for your patience during this process.
ORIGINAL MESSAGE posted on July 14, 2026:
IT Services will upgrade McGill’s Data Center firewall on Saturday, July 18, 2026, from 6:00 a.m. to 6:30 a.m.
This change is not expected to impact Internet access. However, users may experience brief interruptions when accessing systems hosted in the McGill Data Center.
IT Services is preparing for a required upgrade to Banner INB and Minerva, the University's administrative system for student records and finance. Upgrading our systems on a regular basis is a fundamental activity that McGill University does to ensure we get the most functionality and security out of our tools and systems.
The downtime for the upgrade is scheduled to start on Saturday, July 11, 6:00 PM and end on Sunday, July 12, 3:00 PM.
The Work Study Employer Subsidization Service is currently unavailable. Staff are unable to access the application at this time.
IT Services is actively investigating the issue and working to restore service as quickly as possible. Updates will be provided as more information becomes available.
We apologize for the inconvenience and thank you for your patience.
Emergency maintenance will be performed on the Banner system this evening 9:00 p.m. to 12:00 a.m. to address an issue and ensure continued service reliability.
During this maintenance window, Banner services will be unavailable or experience intermittent disruptions. Users are encouraged to save their work and log out of Banner before the maintenance begins.
We apologize for the short notice and appreciate your patience and understanding.
Microsoft is currently investigating an issue affecting Microsoft 365 Copilot Chat. Some users may be unable to submit prompts and may receive a "Something went wrong" error.
Microsoft has implemented a fix and service recovery is in progress. Some users may continue to experience intermittent issues until recovery is complete.
Digital transformation is about more than bits, bytes, and microchips. Discover how McGill is building better digital experiences for its community.
Update:
The issue affecting MyThesis has now been resolved, and the platform is fully accessible again.
McGill IT Services has confirmed that services are operating normally. Users can now resume accessing and submitting thesis-related content as usual.
We appreciate your patience and understanding while this issue was being addressed.
Original message:
MyThesis is currently unavailable, and users may be unable to access or submit thesis-related content at this time.
Update (April 13, 2026): This issue is now resolved.
Original announcement (published Friday, April 10, 2026): McGill websites are loading very slowly for users off campus due to a technical issue. McGill users are advised to use the Virtual Private Network (VPN) until this is resolved.
We thank you for your patience.
IT Services strives to “create seamless and engaging digital experiences” for the McGill community.
From tools that help students succeed to infrastructure upgrades and security enhancements, read the 2025 IT Services’ Annual Report to discover how we’re driving innovation and supporting students, faculty, and staff.
Le service des TI s'efforce de "créer des expériences numériques fluides et engageantes" pour la communauté de McGill.
As part of our ongoing efforts to improve and streamline McGill’s digital experience, the McGill app was retired on May 4, 2026.
McGill services currently accessed through the app will continue to be available through McGill’s web-based platforms.
Update:
The REDCap system (Administration & Research) is now back online and fully operational.
The necessary updates and security measures have been completed, and service has been restored. We continue to monitor the system to ensure stability and security.
Thank you for your patience and understanding.
Original message posted yesterday:
The REDCap system (Administration & Research) has been temporarily shut down following the identification of critical vulnerabilities by the vendor.
Destiny One / Athena for the School of Continuing Studies (SCS) is currently unavailable affecting Non-Credit Course Offerings. Users are unable to log in at this time.
Our IT teams are actively investigating the issue. Updates will be shared as soon as more information becomes available.
Thank you for your patience.
UPDATED Feb. 20, 2026, 14h58
Workday service has been restored. Thank you for your patience.
