There is an issue with the uPrint drivers on MacOS 27. In this version of the system, Rosetta, which enables support for older applications, is no longer installed by default.
As a result, the currently installed uPrint printer driver does not function properly.
To reinstall Rosetta on your computer, you must manually install Rosetta from the Terminal application on your Mac computer. Instructions for completing this process are in this article.
McGill IT Services will replace the Cisco Secure VPN client with the GlobalProtect VPN client effective October 5, 2026.
If you access VPN on a personal computer or other devices that are not managed by McGill, you will need to take action – please see details below.
To support a smooth transition, both Cisco Secure VPN and GlobalProtect will remain available until October 5, 2026, giving members of the community time to become familiar with the new solution before the current VPN is retired.
La version française suit.
New term, new chance to share your thoughts! The Student AI Experience Survey is now open to all McGill students for a chance to win a pair of Beats wireless noise cancelling headphones (in the colour grey).
Whether you use AI or not, we want to hear from you. Your feedback will help IT Services better understand and support students’ needs, and your responses are confidential.
To provide more flexibility and convenience, we’ve added new pick-up locations for IT equipment loans (formerly Audiovisual loans).
Equipment can now be picked up by appointment at more locations across campus.
Users may experience intermittent loss of access to the internet and McGill online services due to an issue affecting the University's network infrastructure.
IT Services is aware of the issue and is actively investigating and working to restore stable service as quickly as possible. We apologize for the inconvenience and appreciate your patience.
Updates will be provided as more information becomes available.
Due to a recent update to the McGill MarketPlace (MMP) system, some purchasing and invoicing functions are currently unavailable. This affects requisitions, invoices, change orders, and receipts. Jaggaer (MMP's software provider), Procurement Services, and IT Services are working to restore service as quickly as possible. Updates will be provided as they become available.
UPGRADE SUCCESSFUL:
Please be advised that the firewall upgrade was successful.
We thank you for your patience during this process.
ORIGINAL MESSAGE posted on July 14, 2026:
IT Services will upgrade McGill’s Data Center firewall on Saturday, July 18, 2026, from 6:00 a.m. to 6:30 a.m.
This change is not expected to impact Internet access. However, users may experience brief interruptions when accessing systems hosted in the McGill Data Center.
IT Services is preparing for a required upgrade to Banner INB and Minerva, the University's administrative system for student records and finance. Upgrading our systems on a regular basis is a fundamental activity that McGill University does to ensure we get the most functionality and security out of our tools and systems.
The downtime for the upgrade is scheduled to start on Saturday, July 11, 6:00 PM and end on Sunday, July 12, 3:00 PM.
The Work Study Employer Subsidization Service is currently unavailable. Staff are unable to access the application at this time.
IT Services is actively investigating the issue and working to restore service as quickly as possible. Updates will be provided as more information becomes available.
We apologize for the inconvenience and thank you for your patience.
Emergency maintenance will be performed on the Banner system this evening 9:00 p.m. to 12:00 a.m. to address an issue and ensure continued service reliability.
During this maintenance window, Banner services will be unavailable or experience intermittent disruptions. Users are encouraged to save their work and log out of Banner before the maintenance begins.
We apologize for the short notice and appreciate your patience and understanding.
Microsoft is currently investigating an issue affecting Microsoft 365 Copilot Chat. Some users may be unable to submit prompts and may receive a "Something went wrong" error.
Microsoft has implemented a fix and service recovery is in progress. Some users may continue to experience intermittent issues until recovery is complete.
Digital transformation is about more than bits, bytes, and microchips. Discover how McGill is building better digital experiences for its community.
Update:
The issue affecting MyThesis has now been resolved, and the platform is fully accessible again.
McGill IT Services has confirmed that services are operating normally. Users can now resume accessing and submitting thesis-related content as usual.
We appreciate your patience and understanding while this issue was being addressed.
Original message:
MyThesis is currently unavailable, and users may be unable to access or submit thesis-related content at this time.
Update (April 13, 2026): This issue is now resolved.
Original announcement (published Friday, April 10, 2026): McGill websites are loading very slowly for users off campus due to a technical issue. McGill users are advised to use the Virtual Private Network (VPN) until this is resolved.
We thank you for your patience.
IT Services strives to “create seamless and engaging digital experiences” for the McGill community.
From tools that help students succeed to infrastructure upgrades and security enhancements, read the 2025 IT Services’ Annual Report to discover how we’re driving innovation and supporting students, faculty, and staff.
Le service des TI s'efforce de "créer des expériences numériques fluides et engageantes" pour la communauté de McGill.
