IT Services

Students: The Skype for Business "Online" service has been decommissioned as of Monday, July 12, 2021. For communication with McGill parties, including text messaging, audio/video calls, virtual meetings and filesharing, we recommend using Microsoft Teams.

Classified as: Skype for Business
Published on: 12 Jul 2021

There’s nothing fun about getting hacked, so IT Services is offering you ways to have fun learning to protect yourself. Our IT Security Awareness training has been loaded with three new games to challenge your cyber-skills, and ten new episodes of our cybersecurity sitcom to keep you laughing through the summer.

Classified as: Cybersecurity, LTL 8 - True (cyber) crime McGill, cyber security, IT Training, IT Security Awareness Training; Cybersecurity; Information Security
Published on: 6 Jul 2021

Each year McGill users receive thousands of fraudulent email messages requesting that they click a link or download a file – this is known as “phishing”. Many people fall victim and provide personal information, such as their username and password.

Last Tuesday, June 8, IT Services sent a simulated phishing email to all faculty and staff members, containing fake information about an “updated vacation policy”. It enticed recipients to click a link, which led to a page where they were prompted to enter their McGill credentials.

Classified as: phishing
Published on: 14 Jun 2021

IT Services is embarking on a major project to upgrade McGill’s end-of-life telephone system, bringing in a modern Internet-based solution, which will support today’s flexible work environment. Watch the trailer video

Classified as: telephone
Published on: 24 May 2021

Some users are receiving error messages when accessing documents from Minerva/Banner. IT Services is aware of this issue and we are actively working to resolve it.

Thank you for your patience and understanding while we work to resolve this problem.

McGill IT Services

Published on: 12 May 2021

As of May 1, 2021, the price of printing impressions (print and copies) using the uPrint service will be increased to the following:


  • Black and white impressions: $0.065/per impression (tabloid: $0.13/per impression)
  • Colour impressions: $0.22/per impression (tabloid: $0.44/per impression)

To: (for all paper sizes)

Classified as: uprint
Published on: 22 Apr 2021

McGill's new version of LimeSurvey (v3) was released earlier this year. LimeSurvey is a robust survey tool, often used for extensive research studies, that allows complex conditional branching and supports anonymous tokens.

Access to version 2 of LimeSurvey will be restricted to survey administrators as of September 1, 2021. Therefore any surveys that are still active in version 2 should be moved to version 3.

Classified as: LimeSurvey
Published on: 8 Apr 2021

Taxpayers need to be vigilant when they receive an email, text message, phone call or mail that claims to be from the Canadian Revenue Agency (CRA) requesting personal information such as a social insurance number, credit card number, bank account number, or passport number.

Classified as: IT Security Awareness Training; IT Security Awareness; Cybersecurity; Information Security
Published on: 6 Apr 2021

Research and Innovation and IT Services are pleased to welcome Marc Rousseau to the role of Director, Research Software / Directeur du Logiciel de Recherche. In this new role, Rousseau provides support and advice to the McGill research community on software, from grant applications to the implementation of research activities. He will also lead the development of the McGill Digital Research Services team, which will assist researchers in all fields of study with resources and tools in research data management (RDM), research software (RS) and advanced research computing (ARC).

Classified as: Research Software, Research Data Management, Advanced Research Computing
Published on: 25 Feb 2021

Two-factor authentication (2FA) is applied to all new McGill student and staff accounts as of January last year. Since May of 2020, remote access to McGill systems through the Virtual Private Network (VPN), also requires 2FA. 

To promote a safer online environment and ensure protected access to all systems, McGill is joining higher education institutions around the world in implementing 2FA. 2FA will be required for ALL McGill accounts by the end of 2021.  

Why are we doing this now? 

Classified as: Two-factor authentication (2FA)
Published on: 1 Feb 2021

Secure your journey is McGill’s cybersecurity awareness campaign.

Its goal is to influence the adoption of best practices throughout the community to protect McGill’s data and systems as well as our own information.

At McGill, we are all on a journey. Although we may each work towards different goals during our time here, we all have one thing in common: Each one of us needs to stay safe from beginning to end.

Classified as: IT Security Awareness Training; IT Security Awareness; Cybersecurity; Information Security
Published on: 25 Jan 2021

On February 1, 2020, IT Services will begin enforcing restarts for all IT-managed Windows systems with pending updates. 

This measure is being taken to protect McGill systems and data from information security threats. Though many users restart their systems in a timely fashion, some delay restarting for up to several months. Regular patching is essential for information security and ongoing computer maintenance. Restarting is often required to complete the patching process. 

Classified as: Windows 10, windows
Published on: 20 Jan 2021

Support for Skype for Business will be ending by summer 2021. For communications with McGill parties, including text messaging, audio and video calls, virtual meetings and filesharing, we recommend using Microsoft Teams.

For anyone currently using Skype for Business to make phone calls, we will soon be announcing plans for a new softphone solution. Stay tuned for further announcements in the coming weeks.

Classified as: Skype for Business
Published on: 13 Jan 2021

What is the gift card scam?

You may receive an email that looks like it comes from one of your coworkers,  saying something like: "Can you do me a favor?" 

If you reply, the next email asks you to purchase a gift card on their behalf. The message may say they need the card immediately, but they are too busy to do it, and they will pay you back as soon as possible.

These emails are not legitimate. They are being sent by malicious entities who are impersonating people in your contacts list to gain your trust and exploit you. These kinds of fraudulent emails, known as "phishing", attempt to gain your trust in order to access your personal and/or credit card information, or to get money (in the form of gift cards).

DO NOT click any links or reply to such messages. Delete these emails immediately!

Classified as: IT security alerts, email scams, phishing
Published on: 13 Jan 2021


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