IT Services

As of June Wednesday, June 15, 2022 McGill's Facilities and Space Maintenance System, FAMIS will only be accessible through a remote connection to a secure "containment" environment. This is necessary because FAMIS only runs in Internet Explorer, which is no longer supported by Microsoft.

Classified as: IT Announcements
Published on: 15 Jun 2022

Get ready for Microsoft Edge, a modern, faster, and more secure browsing experience than Internet Explorer! Starting June 1st, we’ll be retiring the Internet Explorer browser gradually on all McGill supported computers. Whether Internet Explorer is your primary browser, or you only use it for specific tasks, you’ll no longer be able to access Internet Explorer on your device after this date. Instead, we’re moving to Microsoft Edge as our recommended browser. We recommend Edge for a few reasons:

Classified as: Internet Explorer, Microsoft
Published on: 25 May 2022

As of May 1, 2022, the price of printing impressions (print and copies) using the uPrint service will be increased to the following:


  • Black and white impressions: $0.07/per impression
  • Colour impressions: $0.23/per impression

To: (for all paper sizes)

Classified as: uprint
Published on: 26 Apr 2022

McGill’s Student Directory, where students can choose to share their contact information with their fellow students or the community at large, will be decommissioned as of May 30, 2022. If you are a student whose information is listed in the directory, no action is required on your part.

The option to add or remove your name and contact information from the Student Directory has been removed from Minerva. If you are listed in the Student Directory and wish to remove your contact information before May 30, please contact the IT Service Desk.

Classified as: Student Directory
Published on: 26 Apr 2022

The Lecture Recording System (LRS) is now available.

Original message, posted at 3:39 PM, April 7. 2022:

Lecture Recording is currently unavailable due to a technical problem. We are working to resolve the issue and apologize for any inconvenience.

We will update this announcement as new information becomes available.

Classified as: Lecture Recording System (LRS)
Published on: 7 Apr 2022

Update (March 30, 2022)

The wired network outage at 5100 de Maisonneuve reported last week is ongoing. We have learned that the issue  was caused by a fire in the manhole, which damaged the fiber cable. Emergency teams from the City of Montreal are on site and we hope to be able to resolve the issue by early next week once their work is complete. Check back here for status updates.

Original message (March 23, 2022)

Classified as: Wireless Network, IT Alerts, IT Announcements
Published on: 23 Mar 2022

Congratulations to the winners of the Data Privacy Day 2022 Contest prize:

Satish Kumar Tumulu (pictured) is the grand prize winner and has received a $100 e-gift card to the Le James Bookstore.

Alice Guo, the 2nd place winner, has received a $50 e-gift card.

Classified as: IT Announcements, Cybersecurity, Data Privacy Day, Data Privacy
Published on: 18 Mar 2022

Cartoon caption: Of course I value my privacy ... that's why I only share my personal information with 700 of my closest friends!

Do you trust 700 of your friends?

Share information with those who need to know. Do 700 people really need to know? Realize that when you put personal information in an email, or on social media, you may easily be sharing it with more people than you would want to.

Illustration provided by: The Office of the Privacy Commissioner of Canada

Classified as: IT Security awareness, policies, cloud, IT Announcements
Published on: 16 Feb 2022

Starting February, 2022, all new Teams recording files will automatically be set to expire 365 days (one year) after they are recorded if no action is taken.

Note that since August, 2021, recordings are either stored in the OneDrive account of the person who started the meeting (for recordings started from outside a Teams channel), or in the Team's SharePoint site (for meetings started within a Teams channel).

Classified as: teams, IT Announcements
Published on: 1 Feb 2022

Tips for all McGill

  • If you are signing into Zoom directly, go to - If you are not accessing Zoom through myCourses (recommended method), be sure to sign into McGill's zoom site with your McGill Username and Password, not the general site.

Tips for instructors

Classified as: zoom, Lecture Recordings, myCourses
Published on: 15 Jan 2022

All ICS-managed Windows laptops will receive an important IT Security update starting on Monday, January 17, 2022. IT Services will deploy Cisco Umbrella to ICS-managed Windows laptop computers to further promote the safety and security of our computing environment and devices.  

What is Cisco Umbrella?  

Cisco Umbrella (also known as Cisco Umbrella Roaming Client) is a cloud-delivered security service that protects against threats on the Internet such as malware, phishing, and ransomware.   

Classified as: IT Security Awareness; Cybersecurity; Information Security
Published on: 13 Jan 2022

In line with our strategic goal to be a first-class learning organization, McGill has engaged with Gartner, an industry-leading research and advisory service, to deepen and expand our insight into IT industry best practices and trends. We are pleased to announce that all members of the McGill community (administrative staff, academic staff, researchers, students) now have access to this Gartner resource.

Classified as: IT Services, collaboration, IT Service Desk, IT Announcements
Published on: 10 Jan 2022

IT Services in collaboration with the Library is happy to announce that McGill students, faculty and staff can now access Gartner, a new resource that provides expert analysis and opinion on IT-related topics at the intersection of business and technology.

Classified as: e-resources, database
Published on: 10 Jan 2022

The myMcGill portal is now located at Its new format features a publicly accessible home page and customized content for students, faculty, staff, and alumni. Simply click on your affiliation at the top of the portal homepage to access your resources.  

Classified as: myMcGill, myMcGill portal, myMcGill portal issues
Published on: 3 Jan 2022

We have addressed the login issue affecting some of the uPrint machines. All printers are now responsive. Should you have any issues, please contact the IT Service Desk. Thank you for your patience.


Following the uPrint ugrade last night, some users have been reporting connectivity issues. We have identified the problem and Xerox is actively working on resolving the issue. More information will be posted as it becomes available.

Classified as: IT Alerts
Published on: 14 Dec 2021


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