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Mac Mail users: were you recently migrated to Office 365?

If your student/alumni McGill email account was recently migrated to the Microsoft Office 365 service, and you did not reconfigure your Mac Mail client, an "Unable to Connect" popup may appear. If you see the popup, please do one of the following:

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Published on : 30 Jul 2015

Windows 10: IT Services urges users to wait

Microsoft’s latest operating system, Windows 10, will be publically available on July 29th. Since Microsoft is offering it free of charge for many users, and it includes several significant improvements, there’s a lot of excitement surrounding its release. This new version of Windows sees fundamental change to its look and feel, in addition to what’s under the hood. One of these changes includes the upgrade process itself, which is now simpler than ever. Early adopters of Windows 10 can upgrade from Windows 7 or 8 almost as easily as installing monthly Windows updates. 

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Published on : 28 Jul 2015

Exchange email problems

If you are using Exchange email, you might have difficulty connecting to your mailbox, or notice that it is slow to respond. IT Services staff are investigating the issue; we apologize for the inconvenience.Note: this does not apply to Office 365/Exchange Online.

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Published on : 28 Jul 2015

New Purchasing Procedures for printing devices

uPrint, McGill’s university-wide printing service is available throughout McGill and has demonstrated that it is a cost-effective, sustainable solution for managing the majority of McGill’s printing needs. To further streamline operations and maintenance costs associated with printing, we are now looking to reduce the number of individual printing devices, which are installed by departments in various offices and are not part of the uPrint network.

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Published on : 23 Jul 2015

Beware of 3rd party apps that store credentials

Did you know that many smartdevice applications are reliant on third party cloud services? While many of these services appear to be secure, it is important to note some of the dangers of using them. As an example, in order to integrate your McGill account (mail, calendar, etc.), many online mail clients or account aggregators will store your McGill password on their servers.

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Published on : 09 Jul 2015

New sign-in page for Office 365 portal

As of Tuesday, June 23, 2015 at approximately noon, when you sign into McGill's OneDrive for Business or other Office 365 applications (via https://portal.office.com or https://outlook.com/mcgill.ca) you will notice a new sign-in page, instead of the small pop-up authentication window. This change is being done now in anticipation of migrating the first batch of student and alumni email mailboxes to the Office 365 platform next week. Hope you enjoy the new look & feel!

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Published on : 22 Jun 2015

NEW: IT Asset Management Regulation

McGill's Procurement Services, in conjunction with IT Services and Facilities Management and Ancillary Services, has introduced a new IT Asset Management Regulation, which aims to direct the University toward the sound management, longevity and optimization of IT Assets.  The regulation, now in effect, covers activities from the initial procurement of IT equipment, to usage and reuse criteria, through end of life management.

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Published on : 16 Jun 2015

Windows - unable to log on due to update

Due to a Windows update last night, some users may not be able to log on. They are stuck on 'Step 3 of 3'. To reach the log on screen, press CTRL + ALT + DEL.

Classified as : Staff, Faculty, Students, windows
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Published on : 12 Jun 2015

NEW: Fax via XMedius - for faculty & staff

Say goodbye to the fax machine and go green! XMedius allows you to send faxes, both within and outside McGill, with a choice of convenient methods.

Classified as : Staff, Faculty, fax xmedius
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Published on : 01 Jun 2015

Phishing scam: "Subject: Outlook/Login-Mail"

A phishing attempt is circulating with the subject line "Outlook/Login-Mail". The message says that some incoming emails are blocked, and that you need to unlock them. A sample of the email is shown below.

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Published on : 01 Jun 2015

Phishing scam: "Subject: Dear mcgill.ca Email User"

A phishing attempt is circulating with the subject line "Subject: Dear mcgill.ca Email User". The message says that we are updating our email database due to upcoming firewall upgrade and that you need to revalidate your email account to avoid it being deleted. A sample of the email is shown below. Please DO NOT click on the link. Delete this email immediately! It does NOT come from a McGill source. It is a fraudulent attempt to gain access to your personal information. McGill never solicits any such information by email.

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Published on : 01 Jun 2015

Phishing scam: "Subject: Your Account will be Temporary Suspended"

A phishing attempt is circulating with the subject line "Subject: Your Account will be Temporary Suspended". The message says that your mailbox is running out of data storage and will be suspended, and asks you to log on to a fraudulent website to upgrade / add more data space. A sample of the email is shown below.

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Published on : 20 May 2015

Resolved - Login issues with Banner (INB)

Update - 11:55am The issue has been resolved. If you experienced the issue, you will need to close and then reopen your browser. ---------------------------------------- Some users cannot log in to Banner (INB). When attempting to do so, they get an "Ora-12154 TNS Error" error message that asks them to close down their Java Client and try again. If you experience the issue, please close your Banner window and browser, wait a minute or two, then try again.  IT Services is investigating; we apologize for the inconvenience.

Classified as : Staff, Faculty, Banner (INB), Banner
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Published on : 14 May 2015

Skype for Business client is now available for Windows Lync users

On May 13, IT Services released the new Skype for Business client to supported McGill faculty & staff users that have Office 2013 Service Pack 1 (SP1) installed on their computers. It includes:

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Published on : 13 May 2015

Price increase for uPrint campus printing

As of June 1, 2015 the price of printing impressions using the uPrint service will be increased to the following:   Monochrome impressions (prints and copies): Letter and Legal sizes: from $0.063 per impression to $0.065 per impression Tabloid (11 x 17): from $0.126/ per impression to $0.13 per impression Colour impressions (

Classified as : Staff, Faculty, External, Students, uprint
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Published on : 13 May 2015