IT Services

McGill's telephone service has completely returned to normal.

Original announcement posted at 9:45 am

We are currently experiencing problems with McGill telephones. We will update you when more information is available and thank you for patience while we resolve this issue.

Published on: 23 Nov 2020

The scheduled upgrade of Banner INB/Minerva has been successfully completed and all related systems are now up and running! We would like to thank you for your patience during the recent Banner downtime.

Original message:

Extended downtime for Minerva/ Banner - all weekend Nov 21 & Nov 22

Classified as: scheduled maintenance, IT systems unavailable/issues
Published on: 22 Nov 2020

A new version of Cisco AnyConnect Mobility Client is now available to support macOS Big Sur (macOS 11).

Cisco AnyConnect is used to access McGill's virtual private network (VPN), which allows you to connect from home or off-campus to protected internal resources, such as the uPrint system, Workday, Banner and desktop computers on campus.

Download and install the new version now

Classified as: Virtual Private Network (VPN)
Published on: 13 Nov 2020

As part of McGill’s responsibility to address the urgency of climate change, the Office of Sustainability and IT Services have collaborated to bring Ecosia, a search engine that plants trees, to McGill. We encourage students, staff, faculty and alumni to install the Ecosia extension to contribute to reforestation initiatives across the globe.

Classified as: Ecosia, Sustainability, search
Published on: 12 Nov 2020

We are happy to announce that 80% of uPrint machines have been replaced by new Xerox Altalink color printers. The remaining 20 % of these machines will be replaced in May 2021.

Read about uPrint campus printing in the IT Knowledge Base.

Original message posted September 8, 2020

Classified as: uprint
Published on: 11 Nov 2020

We have changed up the photo on the McGill signin page... here's hoping for another few weeks of autumn!

Are you an amateur photographer?

If you have beautiful photos of campus that you would like featured on McGill's signin page, you can post them to the Office 365 Photo Contest group on Yammer. We aim to replace the photo at least 4 times per year, as the seasons change.

Classified as: Login, OneDrive, Email Office 365
Published on: 9 Nov 2020

A major outage at the STM continues to prevent students from renewing OPUS cards in Minerva. In the meantime, you can renew your card in person at:

1755 rue Berri, Montreal H2L 0B1 (near the bus station)
Monday to Friday: 8 am to 6 pm
Saturday and Sunday: 9 am to 5 pm
Find more details on the STM site.

Original message posted on October 20, 2020

Classified as: student opus card
Published on: 2 Nov 2020

In the wake of numerous cybersecurity incidents affecting public organizations and close partners to McGill University, IT services encourages you to learn more about ransomware and how to protect against it:

Classified as: IT Security awareness, IT Security Awareness Training, IT Security Awareness Training; Cybersecurity, Cybersecurity
Published on: 2 Nov 2020

Starting on November 1st, 2020,  myCourses Learning Management System will support two-factor authentication (2FA), the security standard for authentication across universities and business sectors.

Classified as: myCourses, Two-factor authentication (2FA)
Published on: 28 Oct 2020

SPSS statistics software is now available for students to download and install on their personal computers!

 SPSS has always been available to faculty and staff members, and was previously only available to students in computer labs on campus.

The expansion of our license to include home use by students is especially welcome as we are all working and studying remotely. SPSS may not be used for commercial purposes.

Download SPSS and find out more about software available to you.

Classified as: SPSS, Software
Published on: 2 Oct 2020

Find out what you may have missed...

Despite working from home, IT Services has proven we can be just as productive, if not more! Since April 2020, we have released over 25 new and updated services. Some were driven by the need to quickly ramp up for remote learning and collaboration, while others were scheduled long before COVID-19 and social distancing came into our lives.

Classified as: IT Projects
Published on: 1 Oct 2020

The D2 upgrade has been completed successfully!

IMPORTANT NOTE: The first time you sign into D2, you may see a spinning D2 logo; refresh your browser by holding down the Ctrl and function-F5 keys.


Original announcement (September 24, 2020)

Classified as: Documentum, D2
Published on: 30 Sep 2020

Thank you for your participation in IT Services Virtual Fair for students held on September 17, 2020. Watch our expert-led webinar to learn more about the services offered to students. 

We also invite you to visit

Classified as: IT Services, IT security, collaboration, myCourses, IT Service Desk
Published on: 29 Sep 2020

Update: September 18, 2020

On September 30, 2020 IT IT Services will be decommissioning the residences' Wi-Fi network It has been replaced with the improved service My Wifi Device (see full details in the message, below).

Classified as: WiFi, Wireless, Wireless Connectivity, Wireless Connectivity in Residences (REZ), gpass
Published on: 18 Sep 2020

Please note that we are currently receiving a higher than usual volume of tickets and calls. As a result, response times may be longer than expected. If you have a question, we urge you to check our knowledge base on the IT Support site first, and only call in for urgent issues. We thank you for your patience and understanding.

Classified as: IT Service Desk, support
Published on: 14 Sep 2020


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