Update:
The issue affecting MyThesis has now been resolved, and the platform is fully accessible again.
McGill IT Services has confirmed that services are operating normally. Users can now resume accessing and submitting thesis-related content as usual.
We appreciate your patience and understanding while this issue was being addressed.
Original message:
MyThesis is currently unavailable, and users may be unable to access or submit thesis-related content at this time.
Update (April 13, 2026): This issue is now resolved.
Original announcement (published Friday, April 10, 2026): McGill websites are loading very slowly for users off campus due to a technical issue. McGill users are advised to use the Virtual Private Network (VPN) until this is resolved.
We thank you for your patience.
IT Services strives to “create seamless and engaging digital experiences” for the McGill community.
From tools that help students succeed to infrastructure upgrades and security enhancements, read the 2025 IT Services’ Annual Report to discover how we’re driving innovation and supporting students, faculty, and staff.
Le service des TI s'efforce de "créer des expériences numériques fluides et engageantes" pour la communauté de McGill.
As part of our ongoing efforts to improve and streamline McGill’s digital experience, the McGill app will be retired on May 4, 2026.
McGill services currently accessed through the app will continue to be available through McGill’s web-based platforms.
Update:
The REDCap system (Administration & Research) is now back online and fully operational.
The necessary updates and security measures have been completed, and service has been restored. We continue to monitor the system to ensure stability and security.
Thank you for your patience and understanding.
Original message posted yesterday:
The REDCap system (Administration & Research) has been temporarily shut down following the identification of critical vulnerabilities by the vendor.
Destiny One / Athena for the School of Continuing Studies (SCS) is currently unavailable affecting Non-Credit Course Offerings. Users are unable to log in at this time.
Our IT teams are actively investigating the issue. Updates will be shared as soon as more information becomes available.
Thank you for your patience.
UPDATED Feb. 20, 2026, 14h58
Workday service has been restored. Thank you for your patience.
McGill is currently experiencing intermittent internet slowdowns affecting some online services and browsing speeds.
Our IT teams are actively investigating and working to restore normal performance as quickly as possible.
Thank you for your patience. Updates will be shared as they become available.
The required upgrade to Banner INB and Minerva, McGill University’s administrative system for student records and finance, has been successfully completed.
As of Sunday, February 15 at 3:00 pm, all affected systems are now fully operational, including:
Banner INB
Minerva (including student tax receipts and the McGill MarketPlace)
myProgress (degree progress tracking)
myThesis (Thesis Examination Management)
A global situation will affect the cost and availability of computer equipment over the next few years.
Key computer components are becoming harder to source and more expensive. This is mainly because large cloud and AI providers are purchasing equipment in increasing volumes, leaving less availability for others.
Industry leaders are warning that:
Update (Resolved): January 23, 7:00 a.m.
The login issue has now been resolved. Thank you for your patience while we worked to restore service.
Original message: January 22, 4:30 p.m.
Microsoft is reporting a service issue that may affect multiple Microsoft 365 services, including Exchange Online, the Microsoft 365 suite, OneDrive, and SharePoint Online.
What you may notice:
Due to an unexpected system issue, the Minerva waitlists were inadvertently cleared. IT Services and Enrolment Services have resolved the situation, and waitlists are now functioning normally.
Thank you for your patience and understanding.
Microsoft is currently retiring SharePoint's “alert me”, which will disappear from McGill’s SharePoint sometime between January and July 2026. McGill has no control over the exact moment when the feature will be removed within that timeframe.
As part of Microsoft’s latest Teams update, the Files tab (in channels and chats) is being renamed Shared. This change is being gradually rolled out. Some McGill users will see this change before others. For a little while, you may see both Files and Shared tabs across your Teams.
Previously, there was a Files tab in Teams channels and chats.
That tab is being renamed Shared, and it will bring together:
A phishing email is circulating among the McGill community. See details below. If you receive it, please do not interact with it.
If you have already filled out the Google Form associated with this email and submitted personal and financial information, including your McGill password
