IT Services

An issue affecting myCourses is causing processing delays with course enrolment and unenrolment. Users may not immediately see their updated enrolment records on myCourses. 

We thank you for your patience while we work to resolve the issue. 

Classified as: enrolment, IT Services, IT systems unavailable/issues; IT Alerts
Category:
Published on: 9 Jan 2023

An updated version of It Takes All of Us for all students, staff, and faculty will be live and available in myCourses as of January 30, 2023. More details: https://www.mcgill.ca/sv-education/

Classified as: myCourses, IT Alerts, IT Announcements
Category:
Published on: 14 Dec 2022

McGill-managed desktop and laptop Windows computers will receive an important security update beginning on October 31, 2022. Cisco Secure Endpoint, McGill’s antivirus software, will receive its regularly scheduled, monthly update. The process to update all affected machines will take approximately 2 weeks.

Classified as: IT Announcements, anti-virus, Antivirus, Cybersecurity, IT Services
Published on: 28 Oct 2022

On October 24th 2022, IT Services will be adding enhanced anti-phishing and anti-malware protection to your McGill email and Microsoft Teams conversations. Here are some details on what’s changing: 

Classified as: IT Announcements, Cybersecurity Awareness Month, Cybersecurity, Data Privacy, Microsoft, anti-phishing, Stay Safe Online
Published on: 20 Oct 2022

We have changed up the photo on the McGill signin page... here's to enjoying McGill's beautiful campus during this beautiful season!


Find out more about Office 365:

Office 365 portal gives students, faculty and staff members access to McGill Email, OneDrive for Business cloud file storage, Microsoft TeamsOffice 365 ProPlus software, and a number of other useful cloud-based apps for content authoring and collaboration. 

Classified as: Login, OneDrive, Email Office 365
Category:
Published on: 11 Oct 2022

UPDATE: AUGUST 1, 2022

The issue affecting Cisco Webex softphones has been resolved. 

 


ORIGINAL MESSAGE: JULY 28, 2022

Some staff members using Cisco Webex softphones are experiencing issues with inbound and outbound calls. We have informed Cisco and they are working to resolve this issue. We thank you for your patience.

 

Classified as: Telephone issue
Category:
Published on: 28 Jul 2022

UPDATE: JULY 21, 2022, 10:19 AM EST

The issue regarding myCourses email notifications being sent from a past course has been resolved. Thank you for your patience.


ORIGINAL MESSAGE: JULY 13, 2022

We have received reports from the McGill community regarding the receipt of myCourses announcements and content change notifications related to a past course: Fall 2019 - ITAL-375-001 - Cinema & Society in Modern Italy. We are currently investigating this issue with the vendor. Please disregard these email notifications.

Classified as: myCourses issues
Category:
Published on: 13 Jul 2022

Update: Tuesday July 5, 10:22 AM
The issues some users were experiencing in accessing and using Workday have been resolved. Thank you for your patience.


Original message: July 5, 10:00 AM

Some users are experiencing issues accessing Workday. We are working to resolve this issue. We appreciate your understanding.

Classified as: workday, outage, IT systems unavailable/issues, IT Announcements, IT Alerts
Category:
Published on: 5 Jul 2022

As of June Wednesday, June 15, 2022 McGill's Facilities and Space Maintenance System, FAMIS will only be accessible through a remote connection to a secure "containment" environment. This is necessary because FAMIS only runs in Internet Explorer, which is no longer supported by Microsoft.

Classified as: IT Announcements
Category:
Published on: 15 Jun 2022

As of May 1, 2022, the price of printing impressions (print and copies) using the uPrint service will be increased to the following:

From:

  • Black and white impressions: $0.07/per impression
  • Colour impressions: $0.23/per impression

To: (for all paper sizes)

Classified as: uprint
Category:
Published on: 26 Apr 2022

McGill’s Student Directory, where students can choose to share their contact information with their fellow students or the community at large, will be decommissioned as of May 30, 2022. If you are a student whose information is listed in the directory, no action is required on your part.

The option to add or remove your name and contact information from the Student Directory has been removed from Minerva. If you are listed in the Student Directory and wish to remove your contact information before May 30, please contact the IT Service Desk.

Classified as: Student Directory
Category:
Published on: 26 Apr 2022

Update (March 30, 2022)

The wired network outage at 5100 de Maisonneuve reported last week is ongoing. We have learned that the issue  was caused by a fire in the manhole, which damaged the fiber cable. Emergency teams from the City of Montreal are on site and we hope to be able to resolve the issue by early next week once their work is complete. Check back here for status updates.


Original message (March 23, 2022)

Classified as: Wireless Network, IT Alerts, IT Announcements
Category:
Published on: 23 Mar 2022

Tips for all McGill

  • If you are signing into Zoom directly, go to https://mcgill.zoom.us - If you are not accessing Zoom through myCourses (recommended method), be sure to sign into McGill's zoom site with your McGill Username and Password, not the general Zoom.us site.

Tips for instructors

Classified as: zoom, Lecture Recordings, myCourses
Category:
Published on: 15 Jan 2022

In line with our strategic goal to be a first-class learning organization, McGill has engaged with Gartner, an industry-leading research and advisory service, to deepen and expand our insight into IT industry best practices and trends. We are pleased to announce that all members of the McGill community (administrative staff, academic staff, researchers, students) now have access to this Gartner resource.

Classified as: IT Services, collaboration, IT Service Desk, IT Announcements
Category:
Published on: 10 Jan 2022

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