IT Services

McGill’s SMS automated notification service allows the University to quickly send text messages to staff, faculty and students during time-sensitive situations.

Due to a system error that occurred over the weekend, McGill staff and faculty are required to re-opt in to receive future emergency SMS messages. Students were not affected by the issue.

Published on: 26 Feb 2019

Additional security will soon be added to the Banner system requiring a two-step sign-in, using your McGill username, and then your Banner User ID. This will not change how you use Banner once you are signed in; Banner administrative tasks and functions remain the same.

Banner users will receive an email with more detailed instructions along with the go-live date.

Classified as: Banner FIS, Banner SIS, Banner HRIS
Published on: 12 Feb 2019

Please note that uApply will be unavailable daily from 5:00am to 5:15am (Eastern Time) for system maintenance.

Veuillez noter que uApply ne sera pas disponible tous les jours de 5h00 à 5h15 (heure de l'Est) pour la maintenance du système.

Classified as: uApply (Graduate Admissions System)
Published on: 31 Jan 2019

January 28th is Data Privacy Day. Data Privacy Day is an international effort which began in the United States and Canada in January 2008 as an extension of the Data Protection Day celebration in Europe. Data Protection Day commemorates the January 28, 1981 signing of Convention 108, the first legally binding international treaty dealing with privacy and data protection. The Data Privacy Day campaign is officially led by the National Cyber Security Alliance (NCSA).

Classified as: Data Privacy Day, IT Security Awareness Training
Published on: 9 Jan 2019

Graduate applicants using the uApply system may see the following error message when attempting to save their application form:

Synchronization error

An error occurred during updating the item. This is because the item has already been modified by another user or in another session.
The page should be reloaded in order to synchronize with the latest changes.

Classified as: uApply (Graduate Admissions System)
Published on: 21 Dec 2018

While using Minerva, you may see error messages, such as "This page can't be displayed" or "This page isn't working."

IT Services is aware of this issue and we are actively working to resolve it. Given the random and inconsistent occurrence of these errors, it has been difficult to identify the root cause. However, we have noticed a greater occurrence of this error with Internet Explorer Microsoft Edge.



Classified as: Minerva
Published on: 5 Dec 2018

With Cyber Monday on the horizon and Christmas just around the corner, the season of gift buying for our loved ones is upon us. The majority of retailers now have online shopping sites and it has never been easier to buy online.

Since more of us than ever will be doing our holiday shopping this way, we encourage you to beef up your cyber security knowledge so you stay safe online.



Classified as: IT security, IT Security Awareness Training, Cybersecurity, SANS video library, Cyber Monday
Published on: 14 Nov 2018

Please be advised that due to system maintenance activities, a service interruption of up to 2 minutes may occur between 12 noon and 2 pm on Wednesday, October 31. Users sending and receiving faxes during this time may experience a slight delay in the transmission of messages.


We thank you for your understanding.




Classified as: fax xmedius
Published on: 25 Oct 2018

McGill IT Services will provide free guest WiFi service for family and friends visiting our campus during Homecoming weekend, starting on Thursday, October 11 and running through Sunday, October 14. 

With an influx of visitors expected on campus, we anticipate many of them will want to communicate with friends; sharing their homecoming experience on social media without the long distance or roaming fees.

Classified as: Wireless Connectivity
Published on: 2 Oct 2018

While hackers want to trick you, McGill IT Services wants to treat you to lunch.

October is Cybersecurity Awareness Month, and McGill IT Services wants to treat a lucky cyber-savvy winner with lunch for two on us at the McCord Museum Café Bistro.

Classified as: cyber security, IT security, IT Security Awareness Training, contest
Published on: 1 Oct 2018

Please be advised that a restart of Banner is planned for Friday, July 13 at 8 PM. The restart is not expected to cause a service disruption or affect automated background processes. In any case, we recommend that Banner users save their work and log off Banner prior to the restart.

Published on: 12 Jul 2018

The votes are in! Congratulations to the winners and all participants.

The 3 photos that received the highest ratings were:

  • McTavish Street facing toward the mountain, submitted by Deepak Sridhar
  • Redpath building evening, submitted by Steven Vieira
  • McTavish street looking toward downtown, also submitted by Deepak Sridhar

These 7 photos receive honorable mentions:

Classified as: Photo Contest Office 365
Published on: 26 Jun 2018

Please be advised that planned maintenance activities by McGill facilities on Sunday, July 1 between 18:00 and 22:30 will affect power in several buildings on campus. 

Wired and wireless network connectivity in the following buildings will be unavailable for approximately 30 minutes during this time. 

List of affected buildings 

Classified as: Wired Connectivity, Wired Network Connectivity, Wireless, Wireless Connectivity
Published on: 21 Jun 2018

A shortlist of photos has been selected by the IT Services committee and now it's your turn to rate them. The photos with the highest average rating will be declared the winners on Tuesday, June 26, 2018.

These photos will be featured throughout the year on McGill's Office 365 sign-in page: 

Vote now >>

Classified as: Photo Contest Office 365
Published on: 13 Jun 2018

Do you have great shots of McGill campus-life? We're looking for new photos to feature on the Office 365 portal login page.

The Office 365 portal (
<< shown here, is where thousands of McGill people sign in daily to access email via Outlook on the web, OneDrive file storage, Yammer, Video @ McGill, Microsoft Forms, and other free services for McGill students, faculty and staff. 

Classified as: Photo Contest Office 365
Published on: 1 May 2018


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