IT Services

On Wednesday, October 26, 2016 there will be an update to the Cisco AnyConnect application, used to connect to McGill’s Virtual Private Network.

This update is a maintenance release that includes enhancements and resolves some known issues with the earlier version.

Windows and Linux:
For Windows and Linux users, the new version, v4.2, will be automatically installed when you attempt to connect to securevpn.mcgill.ca.

Classified as: Virtual Private Network (VPN), Cisco AnyConnect
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Published on: 18 Oct 2016

The SANS Video Library, the latest course offering in the McGill IT Security Awareness Training program, includes a set of short videos and newsletters concerning IT Security.  

Check out this week’s featured module: “Hacked”. Register through myCourses

Classified as: IT security, IT Security Awareness Training
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Published on: 4 Oct 2016

There is a phishing email circulating with content relating to expiration of McGill e-ID Anti Virus. The message requests that the recipient click on a link to keep their account active.

Classified as: phishing, email scams
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Published on: 3 Oct 2016

There is a phishing email circulating with content relating to mailbox storage limits. The message requests that the recipient click on a link to recover deleted messages.

Classified as: phishing, email scams
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Published on: 28 Sep 2016

Update - Wednesday, Sept. 28. 2016:
The problem described below was resolved of 10:15 today. Email delivery is back to normal.

Original announcement:
There is currently a problem with McGill’s anti-spam system, which is causing delays in processing incoming messages from outside McGill.

Classified as: Anti-Spam, email
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Published on: 27 Sep 2016

There is a phishing email circulating with content relating to compromised accounts. The message requests that the recipient click on a link to verify and upgrade their account.

Classified as: phishing, email scams
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Published on: 27 Sep 2016

There are multiple phishing emails circulating from the same sender, with content relating to McGill account access. The email subjects are "Important E-Mail Notification" and "Help Desk". The messages in both instances request that the recipient click on a link to renew their account.

Classified as: phishing, email scams
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Published on: 26 Sep 2016

There is a phishing email circulating to users. It advises users that their mailboxes are full and that they must visit a fraudulent website in order to obtain more space and be able to continue to send and receive emails.

Classified as: phishing, email scams
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Published on: 23 Sep 2016

The SANS Video Library, the latest course offering in the McGill IT Security Awareness Training program, includes a set of short videos and newsletters concerning IT Security.  

Check out this week’s featured module: “Data Security”. Register through myCourses

Classified as: IT security, IT Security Awareness Training
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Published on: 21 Sep 2016

There is a phishing email circulating to users, advising that an email update is in progress and that users must visit a fraudulent website to verify their information.

Classified as: phishing, email scams
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Published on: 20 Sep 2016

There is a phishing email circulating to users, advising that an email update is in progress and that users must visit a fraudulent website to verify their information.

Classified as: phishing, email scams
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Published on: 19 Sep 2016

The SANS Video Library, the latest course offering in the McGill IT Security Awareness Training program, includes a set of short videos and newsletters concerning IT Security.  

Check out this week’s featured module: “Passwords”. Register through myCourses

Classified as: IT security, IT Security Awareness Training
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Published on: 8 Sep 2016

The IT Service Desk telephone service is experiencing a high volume of phone calls. Please email itsupport [at] mcgill [dot] ca for any IT services issues.

We thank you for your patience, and apologize for any inconvenience while we work to resolve current IT systems issues.

Classified as: unavailable, *IT systems unavailable/issues
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Published on: 6 Sep 2016

Dues to heavy traffic, when trying to access McGill websites, you may find that pages load slowly, don't load completely, or get a "mcgill.ca is over capacity" error message.

IT Services is investigating the issue. We apologize for the inconvenience.

Classified as: McGill Web Management System
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Published on: 6 Sep 2016

There is a phishing email circulating from McGill University telling users that their email accounts will be suspended until they visit a fraudulent website. 

Classified as: phishing, email scams
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Published on: 6 Sep 2016

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