IT Services

The issue was resolved at 9:00 am.

Original message posted November 8, 2017, 8:45 am.

Several access points on campus are down and as a result there is no wired or wireless connectivity in these areas.

IT Services is working to resolve the issue. We apologize for the inconvenience.

Published on: 8 Nov 2017

Are you a McGill Web Management System Site Administrator, Manager, or Editor?

Don’t forget to join us for the Web Service Group’s special presentation WMS Pro Tips: Sharing experiences and tool knowledge in the WMS. You won’t want to miss the highly-requested segment featuring webforms!

Only a very limited number of seats remain. If you haven’t already, register now to reserve your spot!

See you on Thursday, Nov 9, 2017 from 10:30 a.m. until noon in the SSMU Ballroom.

Classified as: McGill Web Management System, faculty, staff
Published on: 1 Nov 2017

A vulnerability with WiFi protected access II (WPA2) has been identified. The form of attack has been labeled KRACK (Key Reinstallation AttaCKs).

What does this mean?

Classified as: IT security, cyber security, KRACK, WiFi, Wireless, WPA2
Published on: 17 Oct 2017

Cyber Security is everyone’s business! As such, McGill’s IT Services is offering a number of activities over the coming weeks as an opportunity to help raise awareness about cyber security and the importance of protecting the confidentiality, integrity and availability of personal data, as well McGill’s information and information assets.

Classified as: IT security, cyber security, security awareness, online security
Published on: 16 Oct 2017

Last year McGill accepted an offer from Microsoft to move our existing Office 365 content from their U.S. data centers to their newly enabled Canadian data centers. Although using Microsoft's cloud-based data centers in the U.S. did not pose any security concerns, once their Canadian data centers were made available to us, we gladly agreed to move our data to Canadian soil, where we will continue to benefit from robust reliability, security, and privacy of industry standards, such as ISO 27001, ISO 27018, SOC 1 and SOC 2.

Classified as: Email Office 365
Published on: 3 Oct 2017

IT Services has successfully installed new critical patches for Trend Micro OfficeScan on all campus computers and laptops.


IT Services will be installing two new critical patches on McGill’s Antivirus server, Trend Micro OfficeScan, on all campus computers and laptops. Home computers are not affected.

The upgrade will be staggered and performed at 6:30 pm until 7:00 pm on one of the following days:

Classified as: Antivirus
Published on: 2 Oct 2017

Microsoft has announced it is ending support for Office 2007 as of October 10, 2017. This means there will be no support for technical issues or bug fixes and no security updates for vulnerabilities.

In addition, as of October 31, 2017 Outlook 2007 will be unable to connect to Office 365 mailboxes.

Classified as: Email Office 365
Published on: 27 Sep 2017

myFuture is once again available.

Original message posted September 25, 2017 at 13:41 pm

myFuture unavailable

myFuture, the online career and internship management system, is currently experiencing login issues on all four sites. We apologize for any inconvenience this may cause.

Published on: 25 Sep 2017

If you have upgraded your iPhone or iPad to iOS 11 you may encounter issues accessing your McGill email. That's because the Mail app on newly released iOS 11 is currently not compatible with (email on Office 365).  If you are still using iOS 9 or iOS 10, you are not affected.

Classified as: email, Outlook, iOS, iPhone, iPad
Published on: 19 Sep 2017

Back by popular demand, the next Web Service Group Presentation on the WMS is coming this fall. Join us for a presentation featuring the latest WMS news and highlights, including a highly-anticipated special segment on the world of webforms in the WMS.

Stay tuned for more details to come on how to register as seats will be limited. In the meantime, mark your calendars! The event will be held Thursday, November 9, 2017 in the SSMU Ballroom from 10:30 am - 12:00 pm.

Classified as: McGill Web Management System
Published on: 15 Sep 2017

The Binder and Assignment Grader apps are now available. We thank you for your patience and apologize for the inconvenience.

Orignal Message posted on September 14, 2017 at 10:18 am:

Due to a technical issue, the Binder and Assignment Grader apps for myCourses are currently unavailable.

We appreciate your patience and hope to resolve the issue as quickly as possible. 

Published on: 14 Sep 2017

The following announcement was originally posted in April 2017:

As of May 3, 2017, students who are members of the following groups will not be able to access the uPrint machines on campus with their McGill ID Card, or their McGill username and password:

 - Exchange students
 - Inter-University Transfer students
 - Special and Visiting students in the School of Continuing Studies
 - Special intensive English and French programs in the School of Continuing Studies

Classified as: uprint, prepaid, students, continuing studies
Published on: 12 Sep 2017

The phone issue and power outage was resolved at around 2:00 pm, September 11, 2017.


Original announcement posted - September 11, 2017 at 1:30 pm

There are power outages and phone issues in some buildings on the downtown campus. We thank you for your patience while we resolve this issue.

Published on: 11 Sep 2017

Due to the current high volume of course enrolments (adds/drops), it may take up to an hour for a course registration in Minerva to appear in myCourses. Please allow this delay before advising the IT Service Desk. 


We apologize for the inconvenience and thank you for your understanding. 

Classified as: courses, myCourses, enrolment
Published on: 6 Sep 2017

Please note the following three important changes to Polling @ McGill (TurningPoint) for the Fall 2017 semester.

Upgrade to TurningPoint 8

There is a new version of TurningPoint. Please uninstall TurningPoint Cloud and download the new TurningPoint 8 by following these steps:

Classified as: polling, SRS, Student Response System
Published on: 30 Aug 2017