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Changes to MCGILL ALERT! mobile device notifications

McGill’s Emergency Notification System allows you to opt in your mobile device to receive alerts during time-sensitive situations and disruptions in the use of various buildings on campus.

In the past, some mobile phone carriers only allowed voice messages, not SMS text messaging. Today, all carriers support SMS, so we will switch all Emergency Notification System messaging to SMS for mobile phones starting September 18.

If your personal mobile device is configured to use text-to-speech, SMS notifications from McGill will be read aloud.

 

Classified as: Emergency Notification System
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Published on: 10 Sep 2024

Change to the classroom telephones autodial behavior

After October 18, Classroom telephones will no longer automatically call the Audiovisual support hotline when you remove the telephone receiver from the base.

This change will prevent accidental calls to the hotline.

After that date, you will have to use the press the AV System Support button on the lower-left side of the telephone’s display screen to call the Audiovisiual support hotline. (See below)

Classified as: IT Announcements, IT Alerts, myMcGill portal, myCourses
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Published on: 6 Sep 2024

Winner announced! Beats Headphones - IT Services Virtual Scavenger Hunt contest!

Congratulations to Emma Hogarth (Biomedical Sciences), for winning the 2024 IT Services Virtual Scavenger Hunt Contest.

Emma scored 100% on our IT Quiz and won a pair of wireless Beats headphones in the prize draw!

Thank you to all who entered and answered skill-testing questions about the IT services available to McGill students.

We had 1513 entries! Within those entries:

Classified as: IT Security awareness, IT Security Awareness Training, IT Services, students, IT Announcements, IT Alerts, myMcGill portal, myCourses, Minerva for Students, procurement
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Published on: 6 Sep 2024

InfoEd is now available

UPDATE: InfoEd is once again available.

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ORIGINAL Message posted September 3, 2024

Classified as: scheduled maintenance, IT systems unavailable/issues
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Published on: 6 Sep 2024

Secure version of Microsoft Copilot available to McGill community!

McGill offers a secure version of Microsoft Copilot that protects our data using Commercial or Enterprise Data Protection (secure). Microsoft Copilot, formerly known as Bing Chat or Bing Chat for Enterprise, is an AI tool built into Microsoft Edge. 

By engaging with the Microsoft Copilot AI chatbot, you can: 

Classified as: IT Announcements, information security
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Published on: 27 Jun 2024

Important: Keep your Zoom software updated

On November 2, 2024, Zoom will enforce its latest quarterly minimum version requirements. If you are not using at least version 5.17.5 (for Windows, macOS, Linux, Android, iOS, Intune) or version 5.17.0 for Blackberry, Zoom will not work until you update your software.

Classified as: IT Announcements, zoom
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Published on: 27 Jun 2024

Wi-Fi network: Action required for devices on iOS and MacOS to renew certificate

On Friday, June 21, the security certificate that secures authentication to McGill's wpa.mcgill.ca, eduroam, and cusm-muhc.mcgill.ca Wi-Fi networks will be renewed. This certificate allows you to sign on to the Wi-Fi network in a secure manner.  

For Android and most Windows devices, the change will be seamless, and no action is required. However, devices that run iOS and MacOS will display a message prompting users to accept the new certificate. 

Classified as: Wireless Connectivity, WiFi, iOS, MacOS, renewal, certificate, IT Announcements, IT Alerts
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Published on: 18 Jun 2024

IMPORTANT: Windows 11 Upgrade Rollout / Annonce de la mise à niveau vers Windows 11

La version française suit ci-dessous.

 

Exciting changes are coming your way! Windows 10 will be upgraded to Windows 11 on ICS-managed computers, bringing you enhanced features and performance. The upgrade will be rolled out gradually. Newly acquired devices will be pre-installed with Windows 11!

 

Classified as: Windows 11
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Published on: 13 May 2024

Omnivox decommissioning and transition to Qualtrics

New changes to the e-election platform!

We would like to advise you that the decision was made to replace the Omnivox solution with an existing, similar tool called Qualtrics. This will allow IT Services to streamline our solutions and reduce service duplication. In addition to this, the Qualtrics solution will bring enhanced features, improved data security, and a more user-friendly interface, all of which will significantly improve your e-election experience. The Qualtrics solution is now available upon request as of May 13, 2024.

Classified as: omnivox, Qualtrics, e-Elections
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Published on: 13 May 2024

VPN Downtime Alert - Monday, April 29, between 5:00am-6:00am

VPN Downtime Alert: There will be a temporary interruption in VPN service on Monday, April 29, between 5:00 a.m. and 6:00 a.m. VPN access will not be available during this period. 

We apologize for the inconvenience and thank you for your understanding.

Classified as: Virtual Private Network (VPN), VPN, downtime, scheduled maintenance; IT Alerts
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Published on: 24 Apr 2024

Cartoon of the month

Cartoon caption: "I’m afraid you’ll have to go, son. When I accepted the terms on their website, I didn’t see that we had to give up our first born!"

Surprises may lurk in the fine print

Classified as: IT Security awareness, policies, cloud, IT Announcements
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Published on: 12 Apr 2024

It's now easier to request an IT Comms service!

Hello McGill staff, 

IT Comms is your one-stop shop for all communications needs. We now made it easy for you to submit a communication request, using an easy-to-fill-out form that ensures your request is in our hands quickly for a fast turnaround delivery. Please use this form instead of email or MS Teams to send your requests to our team, it will prevent your request from slipping through the cracks when your usual contact at IT Comm is on vacation or away for a few days. 

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Published on: 10 Apr 2024

IT Services' 2024 Annual Report now available! / Le rapport annuel 2024 du service des TI est maintenant disponible !

As McGill’s new CIO, Paul Chamberland says IT Services strives to “create seamless and engaging digital experiences” for the McGill community. From tools that help students succeed to infrastructure upgrades and security enhancements, read the 2024 IT Services Annual Report to discover how we’re driving innovation and supporting students, faculty, and staff.

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Classified as: IT Services, IT Services Annual Report, Year in Review, IT Alerts, IT Announcements
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Published on: 28 Mar 2024

Users may be intermittently unable to download attachments or view embedded images in Outlook on the web

Users may see the following error message when an attachment fails to download: “Error downloading the file content.” Downloading attachments and embedded image viewing may succeed after signing out and then back into Outlook on the web.

If available, users can download attachments and view embedded images consistently through the Outlook desktop client.

IT Services is currently working on a fix to resolve the issue.

 

 

Classified as: IT Announcements, Outlook on the web
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Published on: 21 Mar 2024

myCourses: grade export function unavailable

In myCourses, instructors are currently unable to export grades to Minerva from myCourses.  This is an ongoing issue that IT Services is actively addressing, working closely with the vendor to restore this function and testing possible fixes.

As a temporary workaround, instructors need to manually enter grades in Minerva.  Please see the following articles for relevant instructions:

Classified as: IT Announcements, myCourses, Minerva for Faculty and Staff
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Published on: 21 Mar 2024

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