IT Services

Changes and advances in technology allow McGill to continuously improve services to the university community while delivering efficiency and sustainable value. Whether it be to implement a new product, integrate systems, or develop in-house functionality, IT Services is proud to have collaborated on many of the university's major projects.

Here are the top initiatives IT Services worked on with you in 2017.

Classified as: IT Projects
Published on: 5 Jan 2018


The issue affecting D2 is now resolved. 



Please be advised that users are presently unable to view, download, upload, import or edit documents through D2, McGill’s Document Management System. We are currently investigating the issue and are working towards a resolution.

Published on: 3 Jan 2018





Network and Information Security Upgrade: New antivirus solution at McGill

The following announcement was sent to all McGill Staff and Students on December 12, 2017.

To all community members:

This communication provides you with important information concerning the deployment of a new antivirus for McGill: Cisco Advanced Malware Protection (AMP) for Endpoints.

Classified as: Antivirus
Published on: 13 Dec 2017

McGill websites are currently not loading for some users when using If you use https:// the pages should load.

The web team is aware of the issue and is taking measures to resolve it as quickly as possible.

Thank you for your patience.

Classified as: Web Management System (WMS)
Published on: 4 Dec 2017

Over the past few months, you may have heard some buzz about the Recruitment to Retirement Program, aka "R2R". This new program will replace the current Banner Human Resources Information System (HRIS) and the Payroll One-Time Payment System (POPS), and will effectively replace much of the functionality employees currently access through Minerva. It's a very wide-reaching program, which will affect every McGill employee when it is deployed.

Classified as: Recruitment to Retirement, R2R
Published on: 21 Nov 2017

The telephone issue was resolved at around 1:30 pm.

ORIGINAL MESSAGE: Posted at 9:45 am

There are currently telephone problems in some buildings in the downtown campus.

We thank you for your patience while we investigate the problem.

Published on: 17 Nov 2017

In order to increase the security of McGill’s network, the smtp email server,  will be blocked starting on November 30, 2017.

If you have set up an email application using IMAP or POP protocols to access your McGill email, or if you are accessing your McGill email through a web-based email service, such as Gmail, Yahoo, or Hotmail, please ensure the outbound mail server is set to to avoid any problems sending email.

Classified as: email, IMAP, POP
Published on: 14 Nov 2017

The issue was resolved at 9:00 am.

Original message posted November 8, 2017, 8:45 am.

Several access points on campus are down and as a result there is no wired or wireless connectivity in these areas.

IT Services is working to resolve the issue. We apologize for the inconvenience.

Published on: 8 Nov 2017

Are you a McGill Web Management System Site Administrator, Manager, or Editor?

Don’t forget to join us for the Web Service Group’s special presentation WMS Pro Tips: Sharing experiences and tool knowledge in the WMS. You won’t want to miss the highly-requested segment featuring webforms!

Only a very limited number of seats remain. If you haven’t already, register now to reserve your spot!

See you on Thursday, Nov 9, 2017 from 10:30 a.m. until noon in the SSMU Ballroom.

Classified as: McGill Web Management System, faculty, staff
Published on: 1 Nov 2017

A vulnerability with WiFi protected access II (WPA2) has been identified. The form of attack has been labeled KRACK (Key Reinstallation AttaCKs).

What does this mean?

Classified as: IT security, cyber security, KRACK, WiFi, Wireless, WPA2
Published on: 17 Oct 2017

Cyber Security is everyone’s business! As such, McGill’s IT Services is offering a number of activities over the coming weeks as an opportunity to help raise awareness about cyber security and the importance of protecting the confidentiality, integrity and availability of personal data, as well McGill’s information and information assets.

Classified as: IT security, cyber security, security awareness, online security
Published on: 16 Oct 2017

Last year McGill accepted an offer from Microsoft to move our existing Office 365 content from their U.S. data centers to their newly enabled Canadian data centers. Although using Microsoft's cloud-based data centers in the U.S. did not pose any security concerns, once their Canadian data centers were made available to us, we gladly agreed to move our data to Canadian soil, where we will continue to benefit from robust reliability, security, and privacy of industry standards, such as ISO 27001, ISO 27018, SOC 1 and SOC 2.

Classified as: Email Office 365
Published on: 3 Oct 2017

IT Services has successfully installed new critical patches for Trend Micro OfficeScan on all campus computers and laptops.


IT Services will be installing two new critical patches on McGill’s Antivirus server, Trend Micro OfficeScan, on all campus computers and laptops. Home computers are not affected.

The upgrade will be staggered and performed at 6:30 pm until 7:00 pm on one of the following days:

Classified as: Antivirus
Published on: 2 Oct 2017

Microsoft has announced it is ending support for Office 2007 as of October 10, 2017. This means there will be no support for technical issues or bug fixes and no security updates for vulnerabilities.

In addition, as of October 31, 2017 Outlook 2007 will be unable to connect to Office 365 mailboxes.

Classified as: Email Office 365
Published on: 27 Sep 2017

myFuture is once again available.

Original message posted September 25, 2017 at 13:41 pm

myFuture unavailable

myFuture, the online career and internship management system, is currently experiencing login issues on all four sites. We apologize for any inconvenience this may cause.

Published on: 25 Sep 2017