IT Services

As of January 14, 2020, Microsoft officially retired their Windows 7 operating system thus it is no longer supported.

What does this mean and how does this impact McGill computers?

Security patches and fixes to any critical bugs will no longer be provided. This will leave computers with Windows 7 increasingly vulnerable to malware (i.e. viruses, cyber attacks) and may pose a risk to data security. Computers that have not been upgraded may be restricted from accessing McGill’s network.

Classified as: Windows 7, End of support, Windows 10
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Published on: 31 Aug 2020

The Green Electronics Council has honored McGill University with the 2020 EPEAT Purchaser Award for upholding the EPEAT standard when purchasing IT and electronics products. Sustainably sound electronics purchases are a large part of our IT asset management strategy, which covers the entire life cycle of IT equipment, from initial purchase to reuse or reallocate to recycle. McGill also received this award in 2016.

Classified as: Sustainability, IT Asset Management, award
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Published on: 13 Aug 2020

Update: July 29, 2020

The new McGill Username/Email suffix for affiliates, @affiliate.mcgill.ca, has been successfully implemented.

See the IT Knowledge Base article for more information on affiliate accounts.

Classified as: Email for Affiliates, McGill Service Providers, Darwin, IT security
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Published on: 29 Jul 2020

IT Services welcomes the McGill community to our new IT Support site at www.mcgill.ca/itsupport

This site brings together all your IT support features:

Classified as: IT Service Desk, IT support
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Published on: 17 Jun 2020

McGill IT Services is preparing to launch our new IT Support site to the McGill community this June. Soon you’ll have an integrated site, where you can make requests for standard IT services and support, search our Knowledge Base for how-to instructions and service details, view the status of IT systems, follow up on your support tickets and more. 

Watch our teaser video

Classified as: IT Service Desk, IT support
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Published on: 26 May 2020

UPDATE: April 27, 2020
The URL change for LISTSERVs that was announced at the end of February was postponed due to issues beyond our control. The new date for implementation of this change will be on Wednesday, April 29, 2020. Thank you for your understanding.

Classified as: LISTSERV, Email distribution lists
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Published on: 27 Apr 2020

McGill's central websites, published using the Web Management System (WMS), can be accessed using both www.mcgill.ca URLs and mcgill.ca URLs without the www. Which is the correct version? In fact, both are correct.

Classified as: Web Management System (WMS), WMS
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Published on: 27 Apr 2020

Please note that the correct URL to access myCourses should be https://mycourses2.mcgill.ca. This URL brings you to McGill's ADFS sign-in page, similar to the Office 365 sign-in page.

Note that some older web pages were pointing to a different login page, where Shibboleth authentication was used. The old URL will be decommissioned as of May 4, 2020 and will no longer work.  Website managers and editors should make sure to update their website links.

Classified as: myCourses
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Published on: 24 Apr 2020

During the COVID-19 pandemic, we are now offering courses as webinars via MS Teams or Cisco Webex. See the list below.

Registration per course has been reduced to five attendees to accommodate the online format but if a course is full, select the waitlist and where demand is significant, we may schedule additional sessions. You may also select another date as a second option. Click on a course below and register via Minerva. For additional help, contact training.ics [at] mcgill.ca.

Classified as: IT Training
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Published on: 16 Apr 2020

Working from home these days? Stay cybersafe by following “Top five steps to securely work from home” and watching the video “Creating a Cyber Secure Home”, available to all staff, students and faculty in the IT Security Awareness course in myCourses.

How to access:

If you have not already enrolled in the IT Security Awareness course:

Classified as: IT Security Awareness Training; Cybersecurity, IT Services, information security
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Published on: 27 Mar 2020

Due to high user volume, Webex is experiencing audio connection issues. Check the Webex service status page for updates.

 

Classified as: web conferencing
Published on: 18 Mar 2020

While the university is closed, due to the COVID-19 virus pandemic, we have prepared a list of services that student, faculty and staff members can use to access McGill online systems, communicate and collaborate remotely. 

See Work Remotely

Classified as: remote, work from home, covid-19, coronavirus
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Published on: 18 Mar 2020

Emergency Laptop Loans

Published on: 16 Mar 2020

 

The McGill Virtual Private Network (VPN) is presently in high demand. As a result, users may experience temporary performance issues throughout the day. We are working on a permanent resolution and we thank you for your patience during this time. 

Published on: 16 Mar 2020

Due to the recent Covid19 pandemic, all walk-in centers on the downtown campus (688 Sherbrooke St. W., Room 285 and the McLennan Library Building) and the Macdonald campus (Macdonald Stewart, Room MS2-025) will remain closed until further notice. You may reach the IT Service Desk by phone at 514-398-3398 Monday through Thursday from 8:00 am to 7:00 pm and Fridays until 5:00 pm.

Published on: 13 Mar 2020

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