COVID-19 update (Feb 9, 2021): registered McGill students with questions concerning their student account or student record are recommended to book a virtual appointment (see below) for assistance.
In-Person Appointment (for newly-admitted or returning students)
- Appointments for document pick-up or commissioner for oaths:
For pickup of a document which has already been ordered. You will be sent a booking link once you have received confirmation that your document is ready for pickup
For an appointment with a Commissioner for Oaths for signing of documents in support of your claim for Quebec Residency tuition status. You will be sent a booking link once we have reviewed your documents
Book an appointment for some other reason
(virtual appointments are a strongly recommended alternative)
Students visiting Service Point for their pre-booked appointment will be permitted to enter the building provided they meet the following conditions:
Must have an appointment for service for that date/time
Must wear a procedural mask. Locations on campus where students can obtain a procedural mask are listed here
Must present valid McGill ID
If the purpose of the appointment is to obtain your McGill ID card, you must present valid government-issued identification
Please refer to the mandatory directives for preventing the spread of Covid-19 on campus.
NOTE for New Students: If you are looking to obtain a reduced fare OPUS card, and don't have a McGill ID card yet, you will not be able to order this in Minerva. However, you can visit the STM website directly for alternative options.
Speak with an Exchange Advisor or Service Point agent virtually, on MS teams!
Virtual Appointments are highly recommended vs In-person appointments.
Requirements: McGill Username and Password
Service Hours: NOW DAILY from 3pm to 4pm (Monday - Friday)
Book your appointment here
Service Point phone agents are pleased to help with questions regarding your McGill record, application for admission and any other question you may have.
Telephone: +1 (514) 398-7878
Service Hours: Monday to Friday 10am to 3pm EST (closed Statutory Holidays)