Update regarding coronavirus (COVID-19)

Minerva Access Help

Access to Minerva is available to:

  • Current students and alumni - using their McGill username and password
  • Applicants, former students, Guests, (and some alumni)  - using their McGill ID** and Minerva PIN

** Reminder to alumni: If your McGill ID is a 7-digit number, simply use the same ID but add “11” to the beginning

Having trouble? Review the following FAQs and scenarios to help guide you!

Troubleshooting

Which browser should I use for Minerva?

Chrome and Internet Explorer/Edge are the best browsers for navigating Minerva

Can I use a mobile device to reset my Minerva PIN?

While it is possible, it is not advisable. Wait until you can use a computer or tablet to reset your PIN.

My PIN was reset, but every time I enter a new PIN, it takes me back to the same reset PIN page

Minerva does not like the new PIN you have created, as you are likely not following the PIN reset rules. Please try again, making sure to follow the rules (exactly 6 characters, a mix of numbers and letters, no capitals and no symbols/special characters)

I have just submitted my application, how long will it take to get my Minerva PIN & McGill ID number?

A confirmation of your application, including a 9-digit McGill identification (ID) number, will be sent via e-mail between 24 to 48 hours of submitting your application. This McGill ID number will grant you access to the University's Minerva system, required for the subsequent steps of your application.

As a graduate applicant you will only gain access to the Minerva system once you have been admitted to McGill and you accept an offer of admission via the uApply system. Graduate applicants, should continue tracking their application via uApply. 

I'm getting a "You're not authorized to access Minerva" error message

If you have applied to McGill in the past but never had a student record, you will have to submit a new application via the web application (not Minerva)

As a graduate applicant you will only gain access to the Minerva system once you have been admitted to McGill and you accept an offer of admission via the uApply system.

Login info

I know my McGill username (email address) but need to change/reset my McGill password

Your McGill username (email) and password provide access to most McGill systems including Minerva. To reset it, there are several options available, please see this webpage for more information.

I know my McGill ID and can answer my Minerva Security Question

To reset your pin, use the Minerva "Forgot PIN" option. Simply respond to one of the security questions and then create a new PIN based on the rules provided.

I can't log in but have an active personal email address in Minerva

Enter your McGill ID and click "Forgot PIN" (you can also click Forgot ID to have your McGill ID number sent to you via the email address on file).
Click Forgot Answer on the Security Answer page.
You will then be prompted to enter the email address where you will receive a PIN reset link.

 

I don't remember (or know) my McGill ID nor Minerva PIN

If none of the other solutions apply to you, click here to request your credentials

Back to top