Update regarding coronavirus (COVID-19)

Contact Us

Please note that our office will be closed on the following days: June 24, June 25, July 1 and July 2.

COVID-19 update (Feb 9, 2021): registered McGill students with questions concerning their student account or student record are recommended to book a virtual appointment (see below) for assistance. 

In-Person Appointment (for newly-admitted or returning students)

  • Appointments for document pick-up or commissioner for oaths:
    • For pickup of a document which has already been ordered.  You will be sent a booking link once you have received confirmation that your document is ready for pickup

    • For an appointment with a Commissioner for Oaths for signing of documents in support of your claim for Quebec Residency tuition status. You will be sent a booking link once we have reviewed your documents

  • Book an appointment for some other reason
    (virtual appointments are a strongly recommended alternative)

Students visiting Service Point for their pre-booked appointment will be permitted to enter the building provided they meet the following conditions:

  • Must have an appointment for service for that date/time

  • Must wear a procedural mask. Locations on campus where students can obtain a procedural mask are listed here

  • Must present valid McGill ID

    • If the purpose of the appointment is to obtain your McGill ID card, you must present valid government-issued identification


Please refer to the mandatory directives for preventing the spread of Covid-19 on campus.

NOTE for New Students: If you are looking to obtain a reduced fare OPUS card, and don't have a McGill ID card yet, you will not be able to order this in Minerva. However, you can visit the STM website directly for alternative options.




3415 McTavish
Montreal, Quebec
H3A 0C8

Speak with an Exchange Advisor or Service Point agent virtually, on MS teams!

Virtual Appointments are highly recommended vs In-person appointments.


Requirements: McGill Username and Password

Note: virtual appointments are for newly-admitted or returning students.

Service Hours: NOW DAILY from 3pm to 4pm (Monday - Friday)

Book your appointment here





This online Service Point chat is facilitated by McGill students, whom are able to help answer general questions you have about McGill, and to direct you to the appropriate McGill departments where necessary. They do not however have access to your McGill application for admission or academic record.

Chat with Us!Chat with us

Service Hours: Monday to Friday 10am to 3pm EST (closed Statutory Holidays)



Service Point phone agents are pleased to help with questions regarding your McGill record, application for admission and any other question you may have.

Telephone: +1 (514) 398-7878

Service Hours: Monday to Friday 10am to 3pm EST (closed Statutory Holidays)

Email Options

Select the title that best describes you:

Future McGill Student

School Counsellor

McGill Applicant

Current McGill Student

Former McGill Students and Alumni




  • Thursday June 24 and Friday June 25
  • Thursday July 1 and Friday July 2
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