IT Communications (ITCOM)

Rowena Espinosa

Rowena Espinosa

Director, ITCOM
Account Manager, Communications

Looking for IT support? Visit our IT Support site.

ITCOM communicates IT-related announcements, delivers IT training, supports user adoption of McGill provisioned IT tools/systems, and provides web publication services to the McGill community. Key services include the following:

  • IT Training & Communications (managed by Uma Viswanathan) develop and deliver training for IT-related systems, tools, and services, and promote awareness of IT-related services, events and initiatives.
  • IT People Change Management (managed by Manon Van der Puijl) develop people change management strategies and plans for IT projects.
  • IT Web Services Group (managed by Karl Jarosiewicz) provide and maintain McGill’s Web Management System (WMS) based on Drupal Multisite (serving hundreds of websites for groups across McGill, including the McGill homepage and top-level pages), provide guidance and support to website managers and administrators throughout McGill, as well as develop and maintain custom modules.

Account Manager for Communications and External Relations

The account managers are the primary contact for their respective stakeholders. They provide regular updates on the progress of IT initiatives, engage in proactive discussions concerning stakeholders’ business vision, requirements, and priorities, and inform about upcoming IT trends. Account managers also help streamline the fulfillment of clients’ IT needs by engaging the right IT team at the right time.

PDF icon IT Communications organizational chart

Back to top