For McGill, digital transformation is not just a technology challenge; it is also a cultural change. The 2025-2028 Strategic Plan outlines how IT Services is evolving its operating model to position ourselves for the future by effectively partnering with academic, research, and administrative units across McGill serving as a catalyst for transformation.
Our new operating model aims to establish a more agile and collaborative IT organization. Our strategic priorities will guide this transformation:
- Providing a user-friendly digital experience that is seamless, intuitive, and accessible across all platforms
- Strengthening cybersecurity to ensure that sensitive data and systems are protected from growing digital threats
- Integrating AI-driven tools across the institution to support data analysis, personalized learning, operational efficiency, and decision-making
- Supporting a data-driven culture for decision-makers at all levels of the University
- Enhancing IT governance and demand planning to align our technology investments with McGill’s institutional priorities
- Balancing the IT operating model to take advantage of the benefits of centralized and decentralized operations alike.
Learn more about the 2025-28 ITS Strategic Plan
