We are IT Services

Reporting to the VP, Finance and Administration, McGill University IT Services (ITS) serves McGill students, faculty, academic and administrative support staff, and alumni. We are composed of seven units that work together to provide comprehensive IT services (including Wi-Fi, email, campus printing, software, and more) as well as client care (such as the IT Service Desk, IT Knowledge Base, and IT project management and delivery) to the McGill community:

  • Application Services for Student, Teaching & Research (AS-STR): Elise Castagnier
  • Application Services for Finance & Administration (AS-FA): Steve Tessier
  • IT Communications (ITCOM): Rowena Espinosa
  • IT Customer Services (ICS): Ryan Ortiz
  • IT Architecture, Project Management & Governance (APMG): Carla D'Alessandro
  • Shared Platform & Development Services (SPDS): Guillaume Trottier
  • Network & Communication Services (NCS): Hugo Dominguez

We have also appointed Account Managers for our key McGill executive stakeholders of the following groups: Academic and Research (Elise Castagnier), Admin and Finance (Steve Tessier), Communications (Rowena Espinosa), and Faculties (Ryan Ortiz). The account managers are the primary focal for their respective stakeholders, provide regular visibility on the progress of IT initiatives; engage in proactive discussions on upcoming IT trends, business vision, needs, and priority clarifications; and help streamline the fulfillment of their IT needs by contacting the right IT team at the right time.

Working under the Office of the CIO we have:

  • Executive Assistant: Jenna Laurie
  • IT Human Resources Manager: Alexandra Carbonneau
  • IT Finance and Contacts Director: Elliott Stekewich

For a full list of our services, refer to the IT Service Catalogue.

IT Services general telephone number: 514-398-7979
IT Support /Service Desk: 514-398-3398

PDF icon View a printable version of the organizational chart

Back to top