In progress

McGill developed the current solution to manage student convocation using outdated technology. This project provides a modern, adaptable solution to support convocation processes, including the production of all degrees, management of convocation ceremony artifacts, graduating student reports, and diploma management.

Delivered November 2025

This is a project to replace two main integrations:

• Phase 1 (delivered July 2024): Replaced critical integration process for the School of Continuing Studies.
• Phase 2 (target delivery: Fall 2026): Replacement of eLearning, the Banner Adapter data integration between our main Banner SIS system and our main LMS myCourses.

This project aims to provide a University-wide career services management solution to support career counselling, assistance for student job searches, event management, internship, co-op management, and reporting and analytics. The current solution has inadequate integrations, limited mobile and bilingual support, and is missing many capabilities that would enable automation and more efficient process workflow and tracking. The new solution will address these deficiencies and enable integrations with other higher education institutions and the federal government.

Rollout:

• Release 1 (delivered August 2024): MyFuture for Students and Alumni.
• Releases 2 & 3 (delivered July 2025): Enhanced the platform by integrating Education, Internship and Co-Op.
• Release 4 (target delivery: Spring 2026): Implementation of Co-Curricular and Experiential Catalogue modules.

The project provided streamlined, personalized communications and targeted outreach to prospective students. It offers McGill recruiters additional capabilities for event management, registration, campus tours, and managing all prospect and applicant interactions. It also provides new reporting insight on recruiting prospective students, applicants, and registered students.

This project streamlined and enhanced the student experience by providing a user-friendly, efficient, and reliable platform for managing all aspects of appointment services. The platform offers comprehensive functionality, including appointment scheduling, queue management, appointment history tracking, and service delivery.

Rollout:

• Phase 1 (delivered March 2024): Implemented the Service Point solution.
• Phase 2 (delivered October 2025): Deployed appointment and queue management capabilities for appointment scheduling through counselor support for the Scholarships and Student Aid Office.

Delivered October 2025

A new travel and travel expense management solution is required as the existing tools in the Minerva system (Advances and Expense Reports) are cumbersome, highly manual, and principally paper-driven, with substandard user experience. This project aims to implement and deploy Workday’s Expenses module as the University’s new travel expense management application that will also integrate with the tools (Online Booking Tool, Central Airfare Card, and Individual Travel Corporate Card) that are part of the travel management program at McGill. Target delivery: Spring 2026

The current Facilities Management solution, FAMIS, is built on obsolete technology. FMAS needs to move towards a modern Asset Management solution.

Rollout:

• Release 1 (delivered June 2025): Replaced functionalities of the current solution: inventory management, work order management, self-service, and procurement processes.
• Release 2 (target delivery: Spring 2026): Will enhance the implemented solution.

University Advancement’s (UA) customer relationship management (CRM) is a critical solution that facilitates stakeholder communications, engagement, relationship management, fundraising, and stewardship. This solution is essential for fundraising and alumni engagement programs, as well as other charitable organizations. The previous CRM was built with software that is nearing the end of its useful life. This project implemented a new CRM, called Iris, to improve stakeholder experience with dynamic features that allow UA to automate manual processes and increase productivity while maximizing fundraising and engagement potential.

Rollout:

• Phase 1 (delivered August 2025):: Launch of core CRM solution.
• Phase 2 (target delivery: Spring 2026): Strengthen the solution to ensure greater stability and scalability, paving the way for long-term success.

This project aims to move all resiliency currently in place in the Ferrier data center (presently our secondary data center) to a location that will provide redundancy, lower recovery time and recovery period objectives, and mitigate the risk of a potential environmental disaster. The project's scope will cover the primary data center, the wide-area network (WAN), and network connectivity.

Rollout:

• Phase 1 (delivered October 2024): Delivery of a primary data center as well as a wide-area network and network connectivity.
• Phase 2 (Delivered October 2025): Validation of disaster recovery plans for critical IT services.

Security Services presently uses a solution to manage incidents at the Security Operations Center. This solution was not designed for a campus safety operation and has limitations, specifically during major incidents. This project aims to implement a streamlined incident management solution that will document an incident from the initial alert to the final distribution of the reports with reduced processing time and effort. The project delivers incremental functionality through four releases:

• Release 1: Computer Aided Dispatch for incident response and patrol rounds, including access to the solution through in-vehicle workstations and security agent cellphones, and security staff training modules.
• Release 2: Alarm integrations, Telephony Integrations, Mapping layers and Event Management.
• Release 3: Business continuity planning, Investigation Management, Lost and Found,Emergency plan repositories, Telephony integration with Phoenix, Alarm integrations.
• Release 4: Service Request Management, Inventory Management. -

This project replaced our aging telephone system with newer technologies that seamlessly integrate and improve communication channels between members of the McGill community. It enhanced the student learning environment and increase workplace effectiveness by providing a new means of virtual collaboration and communication.