InfoEd is now available
UPDATE: InfoEd is once again available.
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ORIGINAL Message posted September 3, 2024
Maintenance is scheduled for Network File Share servers
Please be advised that maintenance is scheduled for Network File Share servers from Tuesday, August 13th, 2024 10:00 PM till Wednesday, August 14th, 2024 1:00 AM.
During this period, the file shares will be shutdown and will not be accessible. The following services will be impacted
Important: Keep your Zoom software updated
On November 2, 2024, Zoom will enforce its latest quarterly minimum version requirements. If you are not using at least version 5.17.5 (for Windows, macOS, Linux, Android, iOS, Intune) or version 5.17.0 for Blackberry, Zoom will not work until you update your software.
Secure version of Microsoft Copilot available to McGill community!
McGill offers a secure version of Microsoft Copilot Chat that protects our data using Commercial or Enterprise Data Protection (secure). Microsoft Copilot Chat, formerly known as Bing Chat or Bing Chat for Enterprise, is an AI tool built into Microsoft Edge.
By engaging with the Microsoft Copilot AI chatbot, you can:
IMPORTANT: Windows 11 Upgrade Rollout / Annonce de la mise à niveau vers Windows 11
La version française suit ci-dessous.
Exciting changes are coming your way! Windows 10 will be upgraded to Windows 11 on ICS-managed computers, bringing you enhanced features and performance. The upgrade will be rolled out gradually. Newly acquired devices will be pre-installed with Windows 11!
Omnivox decommissioning and transition to Qualtrics
New changes to the e-election platform!
VPN Downtime Alert - Monday, April 29, between 5:00am-6:00am
VPN Downtime Alert: There will be a temporary interruption in VPN service on Monday, April 29, between 5:00 a.m. and 6:00 a.m. VPN access will not be available during this period.
We apologize for the inconvenience and thank you for your understanding.
Cartoon of the month
Cartoon caption: "I’m afraid you’ll have to go, son.IT Services' 2024 Annual Report now available! / Le rapport annuel 2024 du service des TI est maintenant disponible !
As McGill’s new CIO, Paul Chamberland says IT Services strives to “create seamless and engaging digital experiences” for the McGill community. From tools that help students succeed to infrastructure upgrades and security enhancements, read the 2024 IT Services Annual Report to discover how we’re driving innovation and supporting students, faculty, and staff.
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Users may be intermittently unable to download attachments or view embedded images in Outlook on the web
Users may see the following error message when an attachment fails to download: “Error downloading the file content.” Downloading attachments and embedded image viewing may succeed after signing out and then back into Outlook on the web.
If available, users can download attachments and view embedded images consistently through the Outlook desktop client.
IT Services is currently working on a fix to resolve the issue.
myCourses: grade export function unavailable
In myCourses, instructors are currently unable to export grades to Minerva from myCourses. This is an ongoing issue that IT Services is actively addressing, working closely with the vendor to restore this function and testing possible fixes.
As a temporary workaround, instructors need to manually enter grades in Minerva. Please see the following articles for relevant instructions:
Some users may experience multiple issues with Microsoft Teams
Update: January 29th, 9:15: The problems affecting Microsoft Teams were resolved over the week-end. If you are still experiencing problems, please restart your computer. If the problem persists, please contact the service desk.
Update: January 26th, 16:08: No resolution yet but Microsoft is applying configuration changes intended to reduce customer impact as quickly as possible. We will provide further updates as we receive them.
IT Support email to be decommissioned
Please be advised that the IT Support email (itsupport [at] mcgill.ca) will be decommissioned later this year.
We recommend instead that you visit the IT Support site at mcgill.ca/itsupport for all your IT needs.
Need IT help? Visit the IT Support site for quick and easy solutions (login required):
uPrint Anywhere downtime scheduled Thursday, February 22 from 5:00pm-8:00pm
uPrint Anywhere, the email –based solution that allows you to print from your mobile devices, will undergo maintenance on Thursday, February 22, 2024, from 5:00pm to 8:00pm.
