IT Services' 2024 Annual Report now available! / Le rapport annuel 2024 du service des TI est maintenant disponible !
As McGill’s new CIO, Paul Chamberland says IT Services strives to “create seamless and engaging digital experiences” for the McGill community. From tools that help students succeed to infrastructure upgrades and security enhancements, read the 2024 IT Services Annual Report to discover how we’re driving innovation and supporting students, faculty, and staff.
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myCourses: grade export function unavailable
In myCourses, instructors are currently unable to export grades to Minerva from myCourses. This is an ongoing issue that IT Services is actively addressing, working closely with the vendor to restore this function and testing possible fixes.
As a temporary workaround, instructors need to manually enter grades in Minerva. Please see the following articles for relevant instructions:
Users may be intermittently unable to download attachments or view embedded images in Outlook on the web
Users may see the following error message when an attachment fails to download: “Error downloading the file content.” Downloading attachments and embedded image viewing may succeed after signing out and then back into Outlook on the web.
If available, users can download attachments and view embedded images consistently through the Outlook desktop client.
IT Services is currently working on a fix to resolve the issue.
Some users may experience multiple issues with Microsoft Teams
Update: January 29th, 9:15: The problems affecting Microsoft Teams were resolved over the week-end. If you are still experiencing problems, please restart your computer. If the problem persists, please contact the service desk.
Update: January 26th, 16:08: No resolution yet but Microsoft is applying configuration changes intended to reduce customer impact as quickly as possible. We will provide further updates as we receive them.
Known issue: Intermittent search-related issues
Users may experience intermittent issues where the web search engine returns no information, or is slow to display results. This also affects Profiles in the WMS. The team is currently working with the vendor to fix this issue as quickly as possible.
IT Support email to be decommissioned
Please be advised that the IT Support email (itsupport [at] mcgill.ca) will be decommissioned later this year.
We recommend instead that you visit the IT Support site at mcgill.ca/itsupport for all your IT needs.
Need IT help? Visit the IT Support site for quick and easy solutions (login required):
uPrint Anywhere downtime scheduled Thursday, February 22 from 5:00pm-8:00pm
uPrint Anywhere, the email –based solution that allows you to print from your mobile devices, will undergo maintenance on Thursday, February 22, 2024, from 5:00pm to 8:00pm.
IMPORTANT UPDATE: As of March 18, Authy desktop has been discontinued - Install OneAuth to continue authentication on Windows or Mac device
The Authy desktop apps for Windows, macOS and Linux has been discontinued by the vendor and will no longer be supported as authentication method after March 18, 2024. Please install the secure alternative application, OneAuth to continue authentication on your Windows or Mac device.
When opening the Authy desktop app you may notice the following message from the vendor:
Update successful: Banner INB and Minerva are now up and running!
UPDATE SUCCESSFUL:
We would like to thank you for your patience during the recent Banner downtime.
The scheduled upgrade has been successfully completed and all related systems are now up and running!
ORIGINAL MESSAGE posted on March 12, 2023:
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Resolved: Copilot file upload limit
Resolved. Please be advised that MS Copilot chat is only allowing file uploads up to 1MB at this time. Microsoft is investigating the matter, and we will communicate any updates we receive.
Important: OneDrive and McGill Outlook email storage space reduction.
Students! Please read carefully since the information contained in this announcement will affect your ability to store files in your OneDrive account and may affect your ability to send emails from Outlook after May 31st 2024.
UPDATE: Issue affecting student enrolment updates in myCourses
UPDATE: Some students may notice a discrepancy between updates to their enrolment records and those displayed in myCourses. Please note that this is a temporary issue that does not affect enrolment records and will be resolved shortly.
Clarification of restrictions on WeChat use
Although it is prohibited to use WeChat on any McGill-managed/owned device, individuals can continue to use WeChat on their personal devices using their personal accounts.
We remind you to be vigilant and exercise your discretion when using apps that can access your personal information if the proper privacy settings are not available or in place.
Restriction of WeChat on McGill devices / Interdiction WeChat sur les appareils de McGill
This message was updated on November 20, 2023.
Ce message a été mis à jour le 20 novembre 2023.
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Dear members of the McGill community,
Elevating security by enhancing 2FA
In McGill’s ongoing efforts to strengthen our security, we will continue to introduce enhancements to Microsoft Authenticator, including:
