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Heavy call volumes at the IT Service Desk

Please note that we are currently receiving a higher than usual volume of tickets and calls. As a result, response times may be longer than expected. If you have a question, we urge you to check our knowledge base on the IT Support site first, and only call in for urgent issues. We thank you for your patience and understanding.

Published: 14 Sep 2020

Free cloud storage for students via Microsoft OneDrive

Did you know... McGill students have access to 1 TB FREE personal file space on OneDrive, Microsoft’s cloud file storage component of the Office 365 package.

Published: 10 Sep 2020

Update: Tips to avoid issues with Zoom recordings

NOTE: The average expected time for lecture recordings to be processed before appearing on myCourses is 24-48 hours; however, there may be additional delays due to heavy usage of the Zoom service.

Published: 9 Sep 2020

Phishing scam: "Mandatory Training & Development"

There is currently a targeted phishing email circulating advising staff & employees to update their Discrimination & Sexual Harassment training, claiming that it is set to expire within the next 24 hours.  See an example of the message to the left.

Please DO NOT click any links or reply to the message. Delete this email immediately! It does NOT come from a McGill source.

Published: 4 Sep 2020

Looking for McGill in Mind? / Vous recherchez McGill en tête?

The McGill in Mind site has been decommissioned and a brand new student recruitment site is coming soon.

Prospective students: Join us at https://www.mcgill.ca/undergraduate-admissions/ to learn more about virtual tours, information sessions and events or join our mailing list at https://future.mcgill.ca/register/undergraduate-join 

Published: 2 Sep 2020

Phishing scam: Beware of Fraudulent McGill FB group

There is currently a fake McGill Facebook website circulating that is targeting international students: 

https://www.facebook.com/boursesunivmcgil

Please DO NOT go to this website! It does NOT come from a McGill source.

Published: 27 Aug 2020

McGill wins EPEAT 2020 award for sustainable IT purchasing

The Green Electronics Council has honored McGill University with the 2020 EPEAT Purchaser Award for upholding the EPEAT standard when purchasing IT and electronics products.

Published: 13 Aug 2020

Event: True (cyber) crime McGill (COMPLETED)

Cybercrime. It could never happen here, could it? Ah, but it does, and more often than we’d like. Join IT Services on August 11 for an online lunch hour session filled with stories of cybercrimes committed at McGill and elsewhere - both the heinous and the hilarious. The stories you will hear are true. Only the names will be changed to protect the innocent. Pick up some handy tips for staying safe online and help prevent similar incidents from happening to you.

Published: 3 Aug 2020

New McGill Username/Email suffix: @affiliate.mcgill.ca

Update: July 29, 2020

The new McGill Username/Email suffix for affiliates, @affiliate.mcgill.ca, has been successfully implemented.

See the IT Knowledge Base article for more information on affiliate accounts.

Published: 29 Jul 2020

New IT Support site is now live!

IT Services welcomes the McGill community to our new IT Support site at www.mcgill.ca/itsupport

This site brings together all your IT support features:

Published: 17 Jun 2020

Get ready - a new IT support experience is coming in June

McGill IT Services is preparing to launch our new IT Support site to the McGill community this June. Soon you’ll have an integrated site, where you can make requests for standard IT services and support, search our Knowledge Base for how-to instructions and service details, view the status of IT systems, follow up on your support tickets and more. 

Watch our teaser video

Published: 26 May 2020

Phishing scam: "Pandemic Giveaway"

There is currently a targeted phishing email circulating asking you to click on a fraudulent link to information about "Personal Giveaway". See an example of the message to the left.

Please DO NOT click any links or reply to the message. Delete this email immediately! It does NOT come from a McGill source.

Published: 26 May 2020

VPN access will require Two-Factor Authentication (2FA)

Update: May 13, 2020

Two-Factor Authentication (2FA) was successfully implemented on the Virtual Private Network (VPN) as planned on May 5, 2020. Of those who were using the VPN prior to May 5th, 84% of staff and 47% of students and/or affiliates have enabled 2FA and now connect with greater security.

Published: 13 May 2020

Phishing scam: "PROPOSITION URGENTE"

There is currently a targeted phishing email circulating asking you to click on a fraudulent link to view your document. See an example of the message to the left.

Please DO NOT click any links or reply to the message. Delete this email immediately! It does NOT come from a McGill source.

Published: 5 May 2020

Phishing scam: "April Payroll Benefit"

There is currently a targeted phishing email circulating asking all staff & employees to verify their email account for an April benefit payment via an included link.  See an example of the message to the left.

Please DO NOT click any links or reply to the message. Delete this email immediately! It does NOT come from a McGill source.

Published: 1 May 2020

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