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Save the Date: January 28th is Data Privacy Day

January 28th is Data Privacy Day. Data Privacy Day is an international effort which began in the United States and Canada in January 2008 as an extension of the Data Protection Day celebration in Europe. Data Protection Day commemorates the January 28, 1981 signing of Convention 108, the first legally binding international treaty dealing with privacy and data protection. The Data Privacy Day campaign is officially led by the National Cyber Security Alliance (NCSA).

Published: 9 Jan 2019

Telephone issues in Education building

There are currently telephone issues in the Education building. 

We thank you for your patience while we investigate the problem.

Published: 17 Jan 2019

REMINDER: Trend Micro antivirus home editions (for Windows and Mac) expired December 2018

Please be aware that McGill’s license for the home editions of Trend Micro Internet Security (Windows) and Trend Micro Antivirus (Mac) expired in December 2018.

Users who have installed these applications on their home computers through McGill will be responsible for acquiring antivirus solutions after this date. Please refer to the following articles for instructions and additional information:


Published: 15 Jan 2019

Congratulations to Allan Jiang, winner of the Cybersecurity Awareness Month contest!

The winner of the Cybersecurity Awareness Month contest, Mr. Allan Jiang came to the McGill IT Services offices today to claim his prize: a lunch for 2 at the McCord Museum Café Bistro (100$ value)....

Published: 11 Jan 2019

Scam emails target McGill community using social engineering tactics

Several emails designed to appear as though they are from prominent members of the McGill community have targeted recipients both within and outside of the McGill community in recent weeks. These emails may request or provide information, including requests to send money. They have been identified as social engineering attacks.

Published: 10 Jan 2019

RESOLVED: Telephone maintenance affects North West sector of downtown campus

Update: Telephone service is back to normal as of 11:30 am.

Original announcement: Due to an emergency maintenance repair, telephone service is disrupted in the North West sector of the downtown campus. There should be no adverse affect on wired or wireless network connectivity.

We apologize for any inconvenience to you.

Published: 10 Jan 2019

uApply (Graduate Admissions System) - Synchronization error when saving

Graduate applicants using the uApply system may see the following error message when attempting to save their application form:

Synchronization error

An error occurred during updating the item. This is because the item has already been modified by another user or in another session. The page should be reloaded in order to synchronize with the latest changes.

Published: 21 Dec 2018

RESOLVED: All call centers currently unavailable

The call centers are now available.

Original announcement:

All McGill call centers are presently unavailable - agents are unable to answer calls at this time.  We apologize for the inconvenience while we work towards resolving this issue. 

Thank you for your understanding.  

Published: 14 Dec 2018

Are you receiving Minerva errors? Page not working / can’t be displayed

While using Minerva, you may see error messages, such as "This page can't be displayed" or "This page isn't working."

IT Services is aware of this issue and we are actively working to resolve it. Given the random and inconsistent occurrence of these errors, it has been difficult to identify the root cause. However, we have noticed a greater occurrence of this error with Internet Explorer Microsoft Edge.


Published: 5 Dec 2018

Upcoming IT Security updates at McGill: Cisco AMP


The following message was sent to the McGill community on November 29, 2018: 

From: MRO McGill Staff

Subject: Upcoming IT Security updates at McGill / Mises à jour de sécurité au cours des prochaines semaines


La version française suit.

This message is sent on behalf of IT Services.

Published: 29 Nov 2018

Stay safe online this Cyber Monday

With Cyber Monday on the horizon and Christmas just around the corner, the season of gift buying for our loved ones is upon us. The majority of retailers now have online shopping sites and it has never been easier to buy online.

Since more of us than ever will be doing our holiday shopping this way, we encourage you to beef up your cyber security knowledge so you stay safe online.



Published: 14 Nov 2018

And the winner is...

Congratulations Allan Jiang, winner of the Cybersecurity Awareness Month contest!

Thanks to everyone who participated and helped make this contest a success!

In case you missed it, check out the contest details here.

Published: 6 Nov 2018

RESOLVED: Network flood at McConnell Engineering - no network connectivity

Resolution: The affected network component was isolated and the connectivity issues have been resolved in the building.

Original issue: There is currently limited network access or no network access in McConnell Engineering due to a flood.

More information will be posted when it becomes available.

Thank you for your patience and understanding.

Published: 6 Nov 2018

Possible interruption of XMediusFax service October 31, 2018 due to system maintenance

Please be advised that due to system maintenance activities, a service interruption of up to 2 minutes may occur between 12 noon and 2 pm on Wednesday, October 31. Users sending and receiving faxes during this time may experience a slight delay in the transmission of messages.


We thank you for your understanding.




Published: 25 Oct 2018