IMPORTANT: Windows 11 Upgrade Rollout / Annonce de la mise à niveau vers Windows 11

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Exciting changes are coming your way! Windows 10 will be upgraded to Windows 11 on ICS-managed computers, bringing you enhanced features and performance. The upgrade will be rolled out gradually. Newly acquired devices will be pre-installed with Windows 11!


Published: 13 May 2024

Omnivox decommissioning and transition to Qualtrics

New changes to the e-election platform!

Published: 13 May 2024

Important: OneDrive and McGill Outlook email storage space reduction.

Students! Please read carefully since the information contained in this announcement will affect your ability to store files in your OneDrive account and may affect your ability to send emails from Outlook after May 31st 2024.

Published: 15 Jan 2024

Updates coming to myFuture: enhancing student experience!

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This message is intended solely for users of the myFuture manager portal on behalf of Darlene Hnatchuk, Director - Career Planning Service (CaPS).

Dear all,

Published: 17 May 2024

IMPORTANT: Please review your MS ‘Public’ Teams group(s) before May 27, 2024

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The following is a message from McGill IT Services.

ALL owners of "Public" MS Teams groups are required to audit their groups.

Published: 17 May 2024

VPN Downtime Alert - Monday, April 29, between 5:00am-6:00am

VPN Downtime Alert: There will be a temporary interruption in VPN service on Monday, April 29, between 5:00 a.m. and 6:00 a.m. VPN access will not be available during this period. 

We apologize for the inconvenience and thank you for your understanding.

Published: 24 Apr 2024

Cartoon of the month

Cartoon caption: There's a lot of sensitive personal information on this flash drive so handle it with care! Do you know where all your removable storage devices are (i.e., USB flash drives, external hard drives, DVDs)? To protect sensitive information belonging to you or others: Ensure that your removable devices are kept in a safe location (i.e., locked in an office drawer, home or office location with restricted access, etc.).
Published: 12 Apr 2024

It's now easier to request an IT Comms service!

Hello McGill staff, 

Published: 10 Apr 2024

IT Services' 2023 Annual Report now available!

Take a look back at IT Services’ achievements in 2023, another busy year of providing McGill’s nearly 50,000 students, staff, and faculty with a unified, secure, sustainable, and strategic digital experience. We invite you to read our Annual Report.

Published: 28 Mar 2024

Users may be intermittently unable to download attachments or view embedded images in Outlook on the web

Users may see the following error message when an attachment fails to download: “Error downloading the file content.” Downloading attachments and embedded image viewing may succeed after signing out and then back into Outlook on the web.

If available, users can download attachments and view embedded images consistently through the Outlook desktop client.

IT Services is currently working on a fix to resolve the issue.



Published: 21 Mar 2024

myCourses: grade export function unavailable

In myCourses, instructors are currently unable to export grades to Minerva from myCourses.  This is an ongoing issue that IT Services is actively addressing, working closely with the vendor to restore this function and testing possible fixes.

As a temporary workaround, instructors need to manually enter grades in Minerva.  Please see the following articles for relevant instructions:

Published: 21 Mar 2024

Some users may experience multiple issues with Microsoft Teams

Update: January 29th, 9:15: The problems affecting Microsoft Teams were resolved over the week-end. If you are still experiencing problems, please restart your computer. If the problem persists, please contact the service desk.

Update: January 26th, 16:08: No resolution yet but Microsoft is applying configuration changes intended to reduce customer impact as quickly as possible. We will provide further updates as we receive them.

Published: 27 Feb 2024

Known issue: Intermittent search-related issues

Users may experience intermittent issues where the web search engine returns no information, or is slow to display results. This also affects Profiles in the WMS. The team is currently working with the vendor to fix this issue as quickly as possible.

Published: 26 Feb 2024

IT Support email to be decommissioned

Please be advised that the IT Support email (itsupport [at] will be decommissioned later this year.

We recommend instead that you visit the IT Support site at for all your IT needs.

Need IT help? Visit the IT Support site for quick and easy solutions (login required):

Published: 22 Feb 2024

RESOLVED: Outage Student Accessibility and Achievement services

This is now resolved.

Published: 21 Feb 2024


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