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RESOLVED: WMS features requiring search are failing to show results

Servers were overloaded so syncing was removed to reduce timeouts and errors. All search functions are back to normal.

ORIGINAL MESSAGE: September 21, 2018: 12:00 am

There is an issue with search in the WMS. This affects WMS features that require indexing. Sites are reporting no results showing for features such as site search, McGill Profiles, Channels Events Search, eCalendar courses/programs.

Published: 21 Sep 2018

RESOLVED: Data Warehouse is now refreshed

The Data Warehouse has been refreshed. Reports are now up-to-date.

ORIGINAL MESSAGE: September 6, 2018: 9:30 am

The Data Warehouse nightly refresh has been delayed. IT Services is in the process of refreshing the system now. Until this happens, you will see data/records from yesterday.

We thank you for your patience.

Published: 21 Sep 2018

New Cisco Anyconnect app for VPN connections on iOS 12

With the recent launch of iOS12, Cisco has released a New Cisco AnyConnect app, available from the App Store. AnyConnect is used to access McGill's virtual private network, which allows you to connect to internal resources, such as the uPrint system or remote access to computers on campus, from home or from a wireless connection.

If you have upgraded to iOS12 and have the old version of AnyConnect, you will be prompted with a message to update it.

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Published: 19 Sep 2018

RESOLVED: Power outage at Macdonald Campus causes disruption of Wired and Wireless network connectivity

Update: Power and network connectivity was restored to Mac Campus at around 11:00 pm on August 29.

Original announcement: Macdonald Campus is currently experiencing a power outage, which has caused disruption of wired and wireless network connectivity in several buildings. Hydro Quebec technicians are working on the issue, and estimate that the power will be restored by 5:30 pm today. Please check back here for further updates.

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Published: 29 Aug 2018

RESOLVED: myMcGill portal problem

Update - August 28, 2018: myMcGill portal is now available.

Original message - published August 6, 2018: myMcGill portal is currently unavailable. IT Services is still investigating the issue. We apologize for any inconvenience this may cause you.

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Published: 28 Aug 2018

IT Services welcomes new students for 2018

Look for the IT Services tent

We'll be at Discover McGill Day and on campus during the next two weeks. We would be happy to answer your questions and guide you to the IT resources you'll need.

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Published: 27 Aug 2018

RESOLVED: Problems with several IT systems

This issue was resolved at around 14:55 today.

ORIGINAL MESSAGE:

We are currently experiencing system problems affecting several IT services. We are investigating the situation and appreciate your patience while we resolve this issue.

Published: 15 Aug 2018

New IT support ticketing system is live today!

McGill IT Services is happy to announce that we have successfully launched the new IT support ticketing system in ServiceNow.

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Published: 16 Jul 2018

Banner (INB) restart planned for Friday, July 13 at 8 PM

Please be advised that a restart of Banner is planned for Friday, July 13 at 8 PM. The restart is not expected to cause a service disruption or affect automated background processes. In any case, we recommend that Banner users save their work and log off Banner prior to the restart.

Published: 12 Jul 2018

CANCELLED: July Minerva, Banner and uApply monthly downtime

The July Minerva, Banner and uApply (the Graduate Admissions System) maintenance that was scheduled for Saturday, July 7 at 10 pm to Sunday, July 8 at 2 am has been cancelled.

See all scheduled monthly downtimes for these systems.

Published: 5 Jul 2018

Office 365 Spring Photo Contest - winners announced

The votes are in! Congratulations to the winners and all participants.

The 3 photos that received the highest ratings were:

McTavish Street facing toward the mountain, submitted by Deepak Sridhar Redpath building evening, submitted by Steven Vieira McTavish street looking toward downtown, also submitted by Deepak Sridhar

These 7 photos receive honorable mentions:

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Published: 26 Jun 2018

Planned facilities maintenance: Wired and wireless network outage July 1

Please be advised that planned maintenance activities by McGill facilities on Sunday, July 1 between 18:00 and 22:30 will affect power in several buildings on campus. 

Wired and wireless network connectivity in the following buildings will be unavailable for approximately 30 minutes during this time. 

List of affected buildings 

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Published: 21 Jun 2018

RESOLVED: McGill VPN (virtual private network) currently unavailable

Update - June 21 at 2:45 pm The VPN is now up and running normally.

Original announcement - June 21 at 1:45 pm McGill's Virtual Private Network (VPN) is currently experiencing problems; users are unable to connect to securevpn.mcgill.ca in order to access secured McGill resources from outside the wired or wireless network.

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Published: 21 Jun 2018

WiFi certificate changes - DigiCert replaces Thawte

Thawte, the company that provided digital signatures for many of McGill’s services, including Wifi, was recently acquired by DigiCert. As a consequence, certificates that were previously signed by “Thawte Primary Root CA – G3” are now being signed by “DigiCert Global Root G2”

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Published: 19 Jun 2018

Voting begins for Office 365 Spring Photo Contest

A shortlist of photos has been selected by the IT Services committee and now it's your turn to rate them. The photos with the highest average rating will be declared the winners on Tuesday, June 26, 2018.

These photos will be featured throughout the year on McGill's Office 365 sign-in page: https://portal.office.com 

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Published: 13 Jun 2018

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