Network Connectivity Interruption
Users may experience intermittent loss of access to the internet and McGill online services due to an issue affecting the University's network infrastructure.
IT Services is aware of the issue and is actively investigating and working to restore stable service as quickly as possible. We apologize for the inconvenience and appreciate your patience.
McGill MarketPlace (MMP) Service Disruption
Due to a recent update to the McGill MarketPlace (MMP) system, some purchasing and invoicing functions are currently unavailable. This affects requisitions, invoices, change orders, and receipts. Jaggaer (MMP's software provider), Procurement Services, and IT Services are working to restore service as quickly as possible. Updates will be provided as they become available.
Upgrade successful - Data Center firewall upgrade: Saturday, July 18, from 6:00 a.m. to 6:30 a.m.
UPGRADE SUCCESSFUL:
Please be advised that the firewall upgrade was successful.
We thank you for your patience during this process.
ORIGINAL MESSAGE posted on July 14, 2026:
IT Services will upgrade McGill’s Data Center firewall on Saturday, July 18, 2026, from 6:00 a.m. to 6:30 a.m.
Extended downtime weekend: Banner INB, Minerva from July 11 to 12.
IT Services is preparing for a required upgrade to Banner INB and Minerva, the University's administrative system for student records and finance. Upgrading our systems on a regular basis is a fundamental activity that McGill University does to ensure we get the most functionality and security out of our tools and systems.
The downtime for the upgrade is scheduled to start on Saturday, July 11, 6:00 PM and end on Sunday, July 12, 3:00 PM.
Service Interruption: Work Study Employer Subsidization Service
The Work Study Employer Subsidization Service is currently unavailable. Staff are unable to access the application at this time.
IT Services is actively investigating the issue and working to restore service as quickly as possible. Updates will be provided as more information becomes available.
We apologize for the inconvenience and thank you for your patience.
RESOLVED: Some WMS sites offline
Updated message - June 23, 2026 at 12:00 p.m.
This incident has been resolved.
Original message:
We are currently aware of an issue affecting access to some WMS sites. Some users may experience sites not loading at all. We are actively investigating the outage. Thank you for your patience.
Banner Maintenance Notice
Emergency maintenance will be performed on the Banner system this evening 9:00 p.m. to 12:00 a.m. to address an issue and ensure continued service reliability.
During this maintenance window, Banner services will be unavailable or experience intermittent disruptions. Users are encouraged to save their work and log out of Banner before the maintenance begins.
We apologize for the short notice and appreciate your patience and understanding.
RESOLVED: Microsoft 365 Copilot Chat – Unable to submit prompts error message
Microsoft is currently investigating an issue affecting Microsoft 365 Copilot Chat. Some users may be unable to submit prompts and may receive a "Something went wrong" error.
Microsoft has implemented a fix and service recovery is in progress. Some users may continue to experience intermittent issues until recovery is complete.
myProgress (Degree Works Advising) scheduled downtime June 13-14
Due to scheduled maintenance myProgress (Degree Works Advising) will be unavailable from Saturday June 13 to Sunday June 14.
Dialogue McGill Course Registration Store Migration
We’re excited to announce that the Dialogue McGill Course Registration Store will be migrating to a new platform!
The tentative go-live date is today, Wednesday, June 10. At that time, all course registrations will be available through our new website:
Resolved: Minerva currently unavailable
Minerva is currently unavailable. Users attempting to access the site may encounter a "Site Unavailable" message. There is currently no workaround available. Our team is investigating the issue and working to restore service as quickly as possible.
IT Digital Transformation: People, not microchips
Digital transformation is about more than bits, bytes, and microchips. Discover how McGill is building better digital experiences for its community.
Watch the video Voir la vidéoMyThesis Issue Resolved
Update: The issue affecting MyThesis has now been resolved, and the platform is fully accessible again.
McGill IT Services has confirmed that services are operating normally. Users can now resume accessing and submitting thesis-related content as usual.
We appreciate your patience and understanding while this issue was being addressed.
MMP unavailable April 24 - May 1 at 9 a.m.
Due to year-end activities, MMP will be unavailable from Friday, April 24, at 5:00 p.m. to Friday, May 1st, at 9:00 a.m.
Resolved: MyThesis currently unavaialble
myThesis is currently down and we are working to resolve the issue. We’ll share updates as soon as service is restored. Thank you for your patience.
