HP Computer Orders to Resume | Reprise des commandes d’ordinateurs HP 

HP has informed us that they have resumed fulfilling orders for laptop and desktop computers. Purchase orders will be processed and delivered under the terms and conditions of the provincial contract.  

As a result, MicroAge (McGill’s supplier for HP computers) is once again available in McGill MarketPlace (MMP), and HP orders may resume. 

McGill responding to Global PHP Security Vulnerability

Dear members of the McGill community,

Like many institutions around the world, McGill is currently responding to a critical security vulnerability affecting PHP, a technology used to operate many websites globally. The University is assessing the situation to minimize service disruption.

RESOLVED: Maintenance affecting non-credit course storefronts

Updated message - October 21, 2026.

This incident has been resolved.

The storefronts for the McGill Executive Institute, Dialogue McGill, and the Faculty of Medicine and Health Sciences are currently undergoing maintenance.

As a result, users will be unable to access these storefronts to purchase or register for non-credit courses at this time.

RESOLVED: WMS file uploads are temporarily unavailable

Updated message - October 22, 2026: This incident has been resolved.

As of October 21, file uploads in the Web Management System (WMS) are temporarily unavailable.

This affects all file uploads, including images and documents uploaded by site managers and editors, as well as files submitted by users through webforms.

MacOS 27 uPrint driver issue: Manual installation required

There is an issue with the uPrint drivers on MacOS 27. In this version of the system, Rosetta, which enables support for older applications, is no longer installed by default.

As a result, the currently installed uPrint printer driver does not function properly.

Wi-Fi network: Action required to renew certificates for Windows, iOS and MacOS devices

On the evening of Thursday, October 1, 2026, IT Services will renew the security certificate that secures authentication to McGill's wpa.mcgill.ca, wpa.bus.mcgill.ca, eduroam, and cusm-muhc.mcgill.ca Wi-Fi networks. 

This certificate allows you to sign on to the Wi-Fi network securely. 

McGill replaces Cisco Secure VPN client - McGill remplace le client VPN Cisco Secure

McGill IT Services will replace the Cisco Secure VPN client with the GlobalProtect VPN client effective October 5, 2026.

If you access VPN on a personal computer or other devices that are not managed by McGill, you will need to take action – please see details below.

Beats Headphones Contest - IT Services Student AI Experience Survey

La version française suit.  

New term, new chance to share your thoughts! The Student AI Experience Survey is now open to all McGill students for a chance to win a pair of Beats wireless noise cancelling headphones (in the colour grey). 

New pick-up locations for IT equipment loans

To provide more flexibility and convenience, we’ve added new pick-up locations for IT equipment loans (formerly Audiovisual loans). 

Equipment can now be picked up by appointment at more locations across campus.  

Network Connectivity Interruption

Users may experience intermittent loss of access to the internet and McGill online services due to an issue affecting the University's network infrastructure.

IT Services is aware of the issue and is actively investigating and working to restore stable service as quickly as possible. We apologize for the inconvenience and appreciate your patience.

McGill MarketPlace (MMP) Service Disruption

Due to a recent update to the McGill MarketPlace (MMP) system, some purchasing and invoicing functions are currently unavailable. This affects requisitions, invoices, change orders, and receipts. Jaggaer (MMP's software provider), Procurement Services, and IT Services are working to restore service as quickly as possible. Updates will be provided as they become available.

Upgrade successful - Data Center firewall upgrade: Saturday, July 18, from 6:00 a.m. to 6:30 a.m.

UPGRADE SUCCESSFUL:

Please be advised that the firewall upgrade was successful. 

We thank you for your patience during this process.

ORIGINAL MESSAGE posted on July 14, 2026:

IT Services will upgrade McGill’s Data Center firewall on Saturday, July 18, 2026, from 6:00 a.m. to 6:30 a.m. 

Extended downtime weekend: Banner INB, Minerva from July 11 to 12.

IT Services is preparing for a required upgrade to Banner INB and Minerva, the University's administrative system for student records and finance. Upgrading our systems on a regular basis is a fundamental activity that McGill University does to ensure we get the most functionality and security out of our tools and systems.

The downtime for the upgrade is scheduled to start on Saturday, July 11, 6:00 PM and end on Sunday, July 12, 3:00 PM.

Banner Maintenance Notice

Emergency maintenance will be performed on the Banner system this evening 9:00 p.m. to 12:00 a.m. to address an issue and ensure continued service reliability.

During this maintenance window, Banner services will be unavailable or experience intermittent disruptions. Users are encouraged to save their work and log out of Banner before the maintenance begins.

We apologize for the short notice and appreciate your patience and understanding.

RESOLVED: Microsoft 365 Copilot Chat – Unable to submit prompts error message

Microsoft is currently investigating an issue affecting Microsoft 365 Copilot Chat. Some users may be unable to submit prompts and may receive a "Something went wrong" error.

Microsoft has implemented a fix and service recovery is in progress. Some users may continue to experience intermittent issues until recovery is complete.