McGill websites loading slowly for users off campus

McGill websites are loading very slowly for users off campus due to a technical issue. McGill users are advised to use the Virtual Private Network (VPN) until this is resolved.

We thank you for your patience. 

IT Services' 2025 Annual Report now available!

IT Services strives to “create seamless and engaging digital experiences” for the McGill community. 

From tools that help students succeed to infrastructure upgrades and security enhancements, read the 2025 IT Services’ Annual Report to discover how we’re driving innovation and supporting students, faculty, and staff. 

Wi-Fi network: Action required to renew certificates for Windows, iOS and MacOS devices

On the morning of Thursday, April 2nd, IT Services will renew the security certificate that secures authentication to McGill's wpa.mcgill.ca, eduroam, cusm-muhc.mcgill.ca, and wpa.bus.mcgill.ca Wi-Fi networks.

This certificate allows you to sign on to the Wi-Fi network securely.

Some Android and Windows devices, as well as all iOS/MacOS devices will display a message prompting users to accept the new certificate.

Update: uPrint Scan-to-Email Fix Deployment

The fix for the scan-to-email issue will be applied to all affected uPrint machines this afternoon.

Each machine will be briefly unavailable for about 3 minutes while the update is installed:

During this time, the machines will not respond.

Notice: Microsoft Planner for Teams – Service Disruption

Microsoft has experienced an incident affecting Planner in Teams, currently making it unavailable for some users.

A solution is in place, but it may take up to 72 hours to fully take effect.

Ordering of HP computers Suspended Until Further Notice / Commandes d’ordinateurs HP suspendues jusqu’à nouvel avis

This is an update on the situation shared in recent announcements to the McGill community related to the availability of key computer components. It has become increasingly difficult to purchase computer equipment.

Retirement of the McGill App - May 4, 2026 / Retrait de l’application McGill – 4 mail 2026

As part of our ongoing efforts to improve and streamline McGill’s digital experience, the McGill app will be retired on May 4, 2026.

Service Restored: REDCap System is back online

Update: 

The REDCap system (Administration & Research) is now back online and fully operational.

The necessary updates and security measures have been completed, and service has been restored. We continue to monitor the system to ensure stability and security.

Service Unavailable: Destiny One / Athena (SCS) affecting Non-Credit Course Offerings

Destiny One / Athena for the School of Continuing Studies (SCS) is currently unavailable affecting Non-Credit Course Offerings. Users are unable to log in at this time.

Our IT teams are actively investigating the issue. Updates will be shared as soon as more information becomes available.

Thank you for your patience.

RESOLVED: Workday service disruption

UPDATED Feb. 20, 2026, 14h58

Workday service has been restored. Thank you for your patience.

Internet Slowdowns on Campus

McGill is currently experiencing intermittent internet slowdowns affecting some online services and browsing speeds.

Our IT teams are actively investigating and working to restore normal performance as quickly as possible.

Thank you for your patience. Updates will be shared as they become available.

RESOLVED: Temporary Issue with Lenel Building Access

We are currently investigating a system-wide issue affecting Lenel building access for some students and postdoctoral fellows. Impacted individuals may find their building access is unexpectedly not working. This appears to be an access issue (not a card replacement issue).

Please do not replace your card unless you are specifically advised to do so. We are working to restore access as quickly as possible and will post updates as they become available.

Upgrade complete: Banner INB and Minerva now available

The required upgrade to Banner INB and Minerva, McGill University’s administrative system for student records and finance, has been successfully completed.

As of Sunday, February 15 at 3:00 pm, all affected systems are now fully operational, including:

Banner INB

Global computer equipment shortage: plan your purchases accordingly / Pénurie mondiale de matériel informatique : planifiez vos achats en conséquence

La version française suit.

A global situation will affect the cost and availability of computer equipment over the next few years.

Key computer components are becoming harder to source and more expensive. This is mainly because large cloud and AI providers are purchasing equipment in increasing volumes, leaving less availability for others.

Industry leaders are warning that:

Resolved: Microsoft 365 services experiencing disruptions

Update (Resolved): January 23, 7:00 a.m.

The login issue has now been resolved. Thank you for your patience while we worked to restore service.

Original message: January 22, 4:30 p.m.