MyThesis Issue Resolved

Update: The issue affecting MyThesis has now been resolved, and the platform is fully accessible again.

McGill IT Services has confirmed that services are operating normally. Users can now resume accessing and submitting thesis-related content as usual.

We appreciate your patience and understanding while this issue was being addressed.

MMP unavailable April 24 - May 1 at 9 a.m.

Due to year-end activities, MMP will be unavailable from Friday, April 24, at 5:00 p.m. to Friday, May 1st, at 9:00 a.m.

Resolved: MyThesis currently unavaialble

myThesis is currently down and we are working to resolve the issue. We’ll share updates as soon as service is restored. Thank you for your patience.

myFuture unavailable April 23, 2026 from 9:00–9:15 am for maintenance

Please note that myFuture will be unavailable on April 23, 2026, from 9:00 to 9:15 a.m. due to scheduled maintenance.

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Veuillez noter que myFuture sera indisponible le 23 avril 2026, de 9 h à 9 h 15, en raison d’une maintenance planifiée.

RESOLVED: McGill websites loading slowly for users off campus

Update (April 13, 2026): This issue is now resolved.

Original announcement (published Friday, April 10, 2026): McGill websites are loading very slowly for users off campus due to a technical issue. McGill users are advised to use the Virtual Private Network (VPN) until this is resolved.

We thank you for your patience. 

IT Services' 2025 Annual Report now available!

IT Services strives to “create seamless and engaging digital experiences” for the McGill community. 

From tools that help students succeed to infrastructure upgrades and security enhancements, read the 2025 IT Services’ Annual Report to discover how we’re driving innovation and supporting students, faculty, and staff. 

Wi-Fi network: Action required to renew certificates for Windows, iOS and MacOS devices

On the morning of Thursday, April 2nd, IT Services will renew the security certificate that secures authentication to McGill's wpa.mcgill.ca, eduroam, cusm-muhc.mcgill.ca, and wpa.bus.mcgill.ca Wi-Fi networks.

This certificate allows you to sign on to the Wi-Fi network securely.

Some Android and Windows devices, as well as all iOS/MacOS devices will display a message prompting users to accept the new certificate.

Update: uPrint Scan-to-Email Fix Deployment

The fix for the scan-to-email issue will be applied to all affected uPrint machines this afternoon.

Each machine will be briefly unavailable for about 3 minutes while the update is installed:

During this time, the machines will not respond.

Notice: Microsoft Planner for Teams – Service Disruption

Microsoft has experienced an incident affecting Planner in Teams, currently making it unavailable for some users.

A solution is in place, but it may take up to 72 hours to fully take effect.

Ordering of HP computers Suspended Until Further Notice / Commandes d’ordinateurs HP suspendues jusqu’à nouvel avis

This is an update on the situation shared in recent announcements to the McGill community related to the availability of key computer components. It has become increasingly difficult to purchase computer equipment.

McGill App retired as of May 4, 2026 / Application McGill retirée depuis le 4 mai 2026.

As part of our ongoing efforts to improve and streamline McGill’s digital experience, the McGill app was retired on May 4, 2026.

Service Restored: REDCap System is back online

Update: 

The REDCap system (Administration & Research) is now back online and fully operational.

The necessary updates and security measures have been completed, and service has been restored. We continue to monitor the system to ensure stability and security.

Service Unavailable: Destiny One / Athena (SCS) affecting Non-Credit Course Offerings

Destiny One / Athena for the School of Continuing Studies (SCS) is currently unavailable affecting Non-Credit Course Offerings. Users are unable to log in at this time.

Our IT teams are actively investigating the issue. Updates will be shared as soon as more information becomes available.

Thank you for your patience.

RESOLVED: Workday service disruption

UPDATED Feb. 20, 2026, 14h58

Workday service has been restored. Thank you for your patience.

Internet Slowdowns on Campus

McGill is currently experiencing intermittent internet slowdowns affecting some online services and browsing speeds.

Our IT teams are actively investigating and working to restore normal performance as quickly as possible.

Thank you for your patience. Updates will be shared as they become available.