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Extended Documentum downtime this week

Please be advised that an additional maintenance window has been added and the Content Management System will be unavailable from 5:00 pm on Wednesday, June 19, 2019 until 6:00 am on Thursday, June 20, 2019.  This is to allow for production content to be cloned. We will not be making any changes the environment.

The following services will be unavailable:

Published: 17 Jun 2019

Guest WiFi now available at McGill

McGill is pleased to announce a new Guest WiFi service, available to family, friends and other visitors.

Guests can connect to and either self-register or sign in with their social media credentials from Facebook, Twitter or LinkedIn.

For more information see, Guest WiFi at McGill.


Published: 30 Apr 2019

Webtop 16.4 is now live

This is to confirm that the Documentum Webtop upgrade to version 16.4 has been successfully completed and can be accessed via the following links:


Published: 25 Apr 2019

Updated sign-in process for Banner INB and ApplicationXtender tools: New fixes applied

Some questions and concerns were raised during the transition to the new sign-in process for Banner INB and ApplicationXtender tools via RD (RemoteApp and Desktop) Web Access. We reviewed these and implemented new fixes to address them on March 27th.

For more information, please refer to:

Published: 5 Apr 2019

VPN downtime on April 9, 2019, 6h00 AM to 6h30 AM

Please be advised that the Virtual Private Network (VPN) service will be unavailable on April 9, 2019 from 6h00 AM until 6h30 AM due to scheduled maintenance activities. Users who are connected to VPN during this time will be disconnected for the duration of this period. After this time, users will be able to reconnect to the service.

We thank you for your understanding. 

Published: 4 Apr 2019

Email message to selected staff: Opt-in required for McGill’s SMS automated notification service

The following message was sent to a group of McGill staff on Tuesday, April 2, 2019.


La version française suit.

Dear McGill staff:

Last month, McGill staff and faculty were asked to re-opt in to receive emergency SMS (text) messages from the University’s McGill Attention! automated notification service. We have not yet received opt-in responses from a small group of people. You are among this group.


Published: 2 Apr 2019

Winner of the 2019 Data Privacy Meme Contest

The "Facebook stalking an ex" meme received the highest number of votes for the Data Privacy Meme Contest!

Thanks to everyone who participated and helped make this contest a success!

Forgot to vote? There's always next year. Check out all the creative and funny data privacy memes submitted.

Published: 29 Mar 2019

RESOLVED: myCourses experiencing issues: some winter courses may not appear

Update: The issue affecting myCourses has been resolved. The affected courses have been fixed and should now appear. 


Original message, published March 26, 2019: We are currently experiencing an issue with myCourses.  Some winter courses may not appear for some students and instructors.

IT staff members are working to resolve the issue as quickly as possible.

Published: 27 Mar 2019

New D2 search feature

D2 is a web-based document management solution used at McGill for storing institutional data, such as project documents, briefs, proposals, etc.

We have just added a new Public Search feature, which allows for greater precision when searching for content throughout D2.

How does the search feature work?

1) From the Search tab in D2, click Public Searches > Spaces

Published: 18 Mar 2019

Come Tech With Us! Meet IT Services

Think techies don’t speak your language? Think again! McGill IT Services invites you to come meet our team – and ask us anything! Enjoy free food, priceless advice about the technology in your life, and the chance to win prizes – all day. Come tech with us!

When: Wednesday, March 20 from 10 am to 3 pm

Where: 688 Sherbrooke St. West, Main Lobby & Room 110

Published: 14 Mar 2019

UPDATE: VPN downtime cancelled on March 18, 2019 - no interruption to service

UPDATE: Please be advised that the VPN downtime planned for Monday, March 18 has been cancelled. Users will not be affected by VPN downtime on this date.

Published: 11 Mar 2019

Google Chrome: Vulnerability discovered; users advised to update to latest version

A vulnerability has recently been discovered in Google Chrome, which could allow attackers to remotely take control of users’ computers. If you use the Google Chrome browser, you are strongly advised to update to the latest version. For instructions on how to do so, visit Google’s support page Update Google Chrome.



Published: 8 Mar 2019

New Banner INB sign-in procedure

As of Wednesday, February 27th, we began phasing in the new sign-in procedure to log on to Banner INB. The reason for the change was to add an extra layer of security to the Banner system.

You will continue accessing Banner INB by clicking the blue key icon from the Banner website ( 

Published: 6 Mar 2019

RESOLVED: Email currently unavailable


Resolved: Email services are now available. 

Original message, February 28: We are currently experiencing problems with email service. Email (including Outlook Web Access) is inaccessible for staff and students.

We are investigating the problem and apologize for this inconvenience.

Published: 28 Feb 2019

Opt-in required for McGill’s SMS automated notification service

McGill’s SMS automated notification service allows the University to quickly send text messages to staff, faculty and students during time-sensitive situations.

Due to a system error that occurred over the weekend, McGill staff and faculty are required to re-opt in to receive future emergency SMS messages. Students were not affected by the issue.

Published: 26 Feb 2019