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Event: True (cyber) crime McGill (COMPLETED)

Cybercrime. It could never happen here, could it? Ah, but it does, and more often than we’d like. Join IT Services on August 11 for an online lunch hour session filled with stories of cybercrimes committed at McGill and elsewhere - both the heinous and the hilarious. The stories you will hear are true. Only the names will be changed to protect the innocent. Pick up some handy tips for staying safe online and help prevent similar incidents from happening to you.

Published: 3 Aug 2020

New McGill Username/Email suffix: @affiliate.mcgill.ca

Update: July 29, 2020

The new McGill Username/Email suffix for affiliates, @affiliate.mcgill.ca, has been successfully implemented.

See the IT Knowledge Base article for more information on affiliate accounts.

Published: 29 Jul 2020

myCourses now supports two-factor authentication (2FA)

As of July 6th,2020,  myCourses Learning Management System joins other McGill applications to support two-factor authentication (2FA), the security standard for authentication across universities and business sectors.

Published: 30 Jun 2020

New IT Support site is now live!

IT Services welcomes the McGill community to our new IT Support site at www.mcgill.ca/itsupport

This site brings together all your IT support features:

Published: 17 Jun 2020

Get ready - a new IT support experience is coming in June

McGill IT Services is preparing to launch our new IT Support site to the McGill community this June. Soon you’ll have an integrated site, where you can make requests for standard IT services and support, search our Knowledge Base for how-to instructions and service details, view the status of IT systems, follow up on your support tickets and more. 

Watch our teaser video

Published: 26 May 2020

Phishing scam: "Pandemic Giveaway"

There is currently a targeted phishing email circulating asking you to click on a fraudulent link to information about "Personal Giveaway". See an example of the message to the left.

Please DO NOT click any links or reply to the message. Delete this email immediately! It does NOT come from a McGill source.

Published: 26 May 2020

VPN access will require Two-Factor Authentication (2FA)

Update: May 13, 2020

Two-Factor Authentication (2FA) was successfully implemented on the Virtual Private Network (VPN) as planned on May 5, 2020. Of those who were using the VPN prior to May 5th, 84% of staff and 47% of students and/or affiliates have enabled 2FA and now connect with greater security.

Published: 13 May 2020

RESOLVED: Issues with generating reports in Mercury

There is currently an issue with generating reports in Mercury. We thank you for your patience while we resolve this issue.

Published: 7 May 2020

Phishing scam: "PROPOSITION URGENTE"

There is currently a targeted phishing email circulating asking you to click on a fraudulent link to view your document. See an example of the message to the left.

Please DO NOT click any links or reply to the message. Delete this email immediately! It does NOT come from a McGill source.

Published: 5 May 2020

Phishing scam: "April Payroll Benefit"

There is currently a targeted phishing email circulating asking all staff & employees to verify their email account for an April benefit payment via an included link.  See an example of the message to the left.

Please DO NOT click any links or reply to the message. Delete this email immediately! It does NOT come from a McGill source.

Published: 1 May 2020

UPDATE: LISTSERV administrative web page changing to HTTPS

UPDATE: April 27, 2020 The URL change for LISTSERVs that was announced at the end of February was postponed due to issues beyond our control. The new date for implementation of this change will be on Wednesday, April 29, 2020. Thank you for your understanding.

Published: 27 Apr 2020

About www.mcgill.ca vs. mcgill.ca URLs

McGill's central websites, published using the Web Management System (WMS), can be accessed using both www.mcgill.ca URLs and mcgill.ca URLs without the www. Which is the correct version? In fact, both are correct.

Published: 27 Apr 2020

myCourses login issue? Update your bookmarks

Please note that the correct URL to access myCourses should be https://mycourses2.mcgill.ca. This URL brings you to McGill's ADFS sign-in page, similar to the Office 365 sign-in page.

Published: 24 Apr 2020

New photo on McGill signin page

Now that winter is behind us, we are replacing the snowy scene on our signin page with this spring photo.

Here's wishing you all a brighter, safer spring season, wherever you are!

Published: 22 Apr 2020

Gift card phishing scam: "Can you do me a favor?"

What is the gift card scam?

You may receive an email that looks like it comes from one of your coworkers,  saying something like: "Can you do me a favor?" 

If you reply, the next email asks you to purchase a gift card on their behalf. The message may say they need the card immediately, but they are too busy to do it, and they will pay you back as soon as possible.

These emails are not legitimate. They are being sent by malicious entities who are impersonating people in your contacts list to gain your trust and exploit you. These kinds of fraudulent emails, known as "phishing", attempt to gain your trust in order to access your personal and/or credit card information, or to get money (in the form of gift cards).

DO NOT click any links or reply to such messages. Delete these emails immediately!

Published: 22 Apr 2020

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