RESOLVED: Some WMS sites offline

Updated message - June 23, 2026 at 12:00 p.m.

This incident has been resolved.

Original message:

We are currently aware of an issue affecting access to some WMS sites. Some users may experience sites not loading at all. We are actively investigating the outage. Thank you for your patience.

Banner Maintenance Notice

Emergency maintenance will be performed on the Banner system this evening 9:00 p.m. to 12:00 a.m. to address an issue and ensure continued service reliability.

During this maintenance window, Banner services will be unavailable or experience intermittent disruptions. Users are encouraged to save their work and log out of Banner before the maintenance begins.

We apologize for the short notice and appreciate your patience and understanding.

RESOLVED: Microsoft 365 Copilot Chat – Unable to submit prompts error message

Microsoft is currently investigating an issue affecting Microsoft 365 Copilot Chat. Some users may be unable to submit prompts and may receive a "Something went wrong" error.

Microsoft has implemented a fix and service recovery is in progress. Some users may continue to experience intermittent issues until recovery is complete.

myProgress (Degree Works Advising) scheduled downtime June 13-14

Due to scheduled maintenance myProgress (Degree Works Advising) will be unavailable from Saturday June 13 to Sunday June 14.

Dialogue McGill Course Registration Store Migration

We’re excited to announce that the Dialogue McGill Course Registration Store will be migrating to a new platform!

The tentative go-live date is today, Wednesday, June 10. At that time, all course registrations will be available through our new website:

Resolved: Minerva currently unavailable

Minerva is currently unavailable. Users attempting to access the site may encounter a "Site Unavailable" message. There is currently no workaround available. Our team is investigating the issue and working to restore service as quickly as possible.

IT Digital Transformation: People, not microchips

Digital transformation is about more than bits, bytes, and microchips. Discover how McGill is building better digital experiences for its community.

MyThesis Issue Resolved

Update: The issue affecting MyThesis has now been resolved, and the platform is fully accessible again.

McGill IT Services has confirmed that services are operating normally. Users can now resume accessing and submitting thesis-related content as usual.

We appreciate your patience and understanding while this issue was being addressed.

MMP unavailable April 24 - May 1 at 9 a.m.

Due to year-end activities, MMP will be unavailable from Friday, April 24, at 5:00 p.m. to Friday, May 1st, at 9:00 a.m.

Resolved: MyThesis currently unavaialble

myThesis is currently down and we are working to resolve the issue. We’ll share updates as soon as service is restored. Thank you for your patience.

myFuture unavailable April 23, 2026 from 9:00–9:15 am for maintenance

Please note that myFuture will be unavailable on April 23, 2026, from 9:00 to 9:15 a.m. due to scheduled maintenance.

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Veuillez noter que myFuture sera indisponible le 23 avril 2026, de 9 h à 9 h 15, en raison d’une maintenance planifiée.

RESOLVED: McGill websites loading slowly for users off campus

Update (April 13, 2026): This issue is now resolved.

Original announcement (published Friday, April 10, 2026): McGill websites are loading very slowly for users off campus due to a technical issue. McGill users are advised to use the Virtual Private Network (VPN) until this is resolved.

We thank you for your patience. 

IT Services' 2025 Annual Report now available!

IT Services strives to “create seamless and engaging digital experiences” for the McGill community. 

From tools that help students succeed to infrastructure upgrades and security enhancements, read the 2025 IT Services’ Annual Report to discover how we’re driving innovation and supporting students, faculty, and staff. 

Wi-Fi network: Action required to renew certificates for Windows, iOS and MacOS devices

On the morning of Thursday, April 2nd, IT Services will renew the security certificate that secures authentication to McGill's wpa.mcgill.ca, eduroam, cusm-muhc.mcgill.ca, and wpa.bus.mcgill.ca Wi-Fi networks.

This certificate allows you to sign on to the Wi-Fi network securely.

Some Android and Windows devices, as well as all iOS/MacOS devices will display a message prompting users to accept the new certificate.

Update: uPrint Scan-to-Email Fix Deployment

The fix for the scan-to-email issue will be applied to all affected uPrint machines this afternoon.

Each machine will be briefly unavailable for about 3 minutes while the update is installed:

During this time, the machines will not respond.