IT Customer Services (ICS)

IT Customer Services organizational chart

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Our mission is to serve as the McGill community’s primary point of contact for IT-related support. Key services include the following:

  • IT Service Desk - Provides front-line support via phone and email for the McGill community on all centrally provided IT services, as well as walk-in support at the downtown and Macdonald campuses. Refer to the IT Service Desk service description for information on the types of support available.
  • Campus Printing - Manages the uPrint service, which provides centralized printing, copying, and scanning capabilities throughout the university.
  • IT Enterprise Desktop Solutions - Provides back-end systems administration for IT Services’ managed end-user computers. They evaluate new technologies and provide guidance, support, and best-practices throughout the community for end-user computing software, hardware, and systems administration.
  • IT Desktop Support - Provides onsite computer support and equipment lifecycle management for customer faculties and administrative units.

 

Account Manager Support - IT support services for Faculties and Research

The account manager serves as the primary focal for their respective stakeholders, provides regular visibility on the progress of IT initiatives; engages in proactive discussions on upcoming IT trends, business vision, needs, and priority clarifications; and helps streamline the fulfilment of their IT needs by contacting the right IT team at the right time.