IT Communications (ITCOM)

IT Communications (ITCOM) organizational chart

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ITCOM communicates IT-related announcements, delivers IT training, supports user adoption of McGill provisioned IT tools/systems, and provides web publication services to the McGill community.

  • IT Training & Communications - Develop and deliver training for IT-related systems, tools, and services, and promote awareness of IT-related services, events and initiatives.
  • IT People Change Management - Develop people change management strategies and plans for IT projects.
  • Web Services Group – Provide and maintain McGill’s Web Management System (WMS) based on Drupal Multisite (serving hundreds of websites for groups across McGill, including the McGill homepage and top-level pages), provide guidance and consultation to website managers and administrators throughout McGill, as well as develop and maintain custom modules.

 

Account Manager Support - Communications IT Portfolio Services

The account manager serves as the primary focal for their respective stakeholders, provides regular visibility on the progress of IT initiatives; engages in proactive discussions on upcoming IT trends, business vision, needs, and priority clarifications; and helps streamline the fulfilment of their IT needs by contacting the right IT team at the right time.