Important Change: Microsoft Authenticator app is now the primary method for Two-Factor Authentication

Microsoft has updated its authentication process, making the Microsoft Authenticator app the preferred method of authentication. For individuals such as staff, faculty, and students who have opted for various methods of authentication, including Microsoft Authenticator, the system will now prioritize the use of the Microsoft Authenticator app by default. 

Published: 24 Aug 2023

RESOLVED: Course synchronization issue with myCourses

Update: The issue affecting course synchronization in myCoures has been resolved.

Original message, published on August 24, 2023:

Published: 23 Aug 2023

RESOLVED: Non-credit course registration system experiencing issues

The issues affecting the non-credit course registration system have now been resolved. 

Original announcement: A technical issue is affecting the non-credit course registration system. As a result, students of the School of Continuing Studies may be unable to access McGill services. IT Services is working towards a resolution, and we thank you for your patience during this time.


Published: 23 Aug 2023

RESOLVED: Facilities and Space Management System (FAMIS) is now available

The issue affecting Facilities and Space Management System (FAMIS) is now resolved and the system is now available. 

Original message: McGill's Facilities and Space Management System (FAMIS) is currently unavailable. IT Services is working towards a resolution. We thank you for your patience. 


Published: 21 Aug 2023

New two-factor authentication (2FA) enhancements

Over the next few months, we will introduce enhancements for those of you that use Microsoft Authenticator for two-factor authentication (2FA), and make it much easier for you to report suspicious emails in Outlook.

Published: 12 Jul 2023

Report suspicious emails in just a few seconds!

Reporting spam or a suspicious email just got easier. You can now report them with the click of a button (or two) in Outlook for desktop, web, and mobile.

Published: 12 Jul 2023

Temporary Minerva outage now resolved

Earlier today, Minerva experienced a temporary outage and some users were unable to access the site during this time. Please be advised that all users should now be able to access Minerva. 

We thank you for your understanding. 


Published: 7 Jun 2023

UPDATE: Technical issue affecting McGill MarketPlace (MMP) now resolved

UPDATE: The technical issue affecting MMP is now resolved. 

Original message, published May 15, 2023:

We are experiencing a technical issue with MMP. You can continue submitting your purchase requisitions; however, there may be delays in issuing POs to the supplier. We are working on resolving the issue.

Published: 15 May 2023

FREE Research Computing Services for Researchers (Calcul Québec)

McGill is a founding member of Calcul Québec, a consortium of Québec Universities whose objective is to provide Advanced Research Computing (ARC) infrastructure and expertise to the research community.

What services are offered?

McGill and Calcul Québec work closely together to offer the following services:

Published: 17 Apr 2023

UPDATE SUCCESSFUL: Documentum upgrade from March 10 to 13


We would like to thank you for your patience during the recent Documentum downtime.

The scheduled upgrade has been successfully completed and all related systems are now up and running!


ORIGINAL MESSAGE posted on March 3, 2023:

Dear members of the McGill community,

Published: 3 Mar 2023

Spectrum NG Sign-On mechanism update, February 28th 2023

Please note that Spectrum NG Sign-on mechanism was updated today, February 28th, to an enhanced, up-to-date version including 2FA (Two-factor authentication). If you experience trouble signing-in, please reach out to the Service Desk and include the steps you followed and a screenshot of the error message.

Published: 28 Feb 2023

Quebec government directive to remove TikTok from mobile devices

La version française suit.

Dear members of the McGill community,

Effective immediately, please be advised that the application TikTok must not be installed on any mobile device (i.e., mobile phone or tablet) that has been provided to you by the University, or on any mobile device for which McGill covers the cost of the mobile service. If you currently have TikTok installed on your McGill mobile device, you must remove it immediately.

Published: 28 Feb 2023

Automated uninstallation of unused software on McGill-managed machines

As part of McGill’s ongoing efforts to keep our systems secure, McGill IT Services will begin on February 15, 2023, automatically uninstalling unused and outdated software that may contain security vulnerabilities from ICS-managed desktop and laptop Windows computers. 

How does this affect you? 

Published: 13 Feb 2023

Resource Account Information Drop-In Sessions for Sponsors


The IT Services team has created 10 information drop-in sessions for the resource account sponsor community to ask any questions they may have regarding their respective account(s) and about the process moving forward, whether your respective account(s) should remain active, deactivated, transferred to a shared mailbox account, or transitioned to another type of non-personal account.

Published: 8 Feb 2023

Staff and student versions of It Takes All of Us will be available in myCourses

An updated version of It Takes All of Us for all students, staff, and faculty will be live and available in myCourses as of January 30, 2023. More details:

Published: 14 Dec 2022


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