Staff Directory decommissioned – Staff to update/review Workday information
As of January 31, 2025, McGill IT Services has decommissioned the McGill Staff Directory. This initiative aims to streamline processes, improve security against phishing attacks, and replace outdated technology.
Updates to MyCreds™: Enhanced eTranscript and document Sharing for students!
We’re excited to share new features to MyCredsTM, the platform accessed through the ES Services (Enrolment Services eStore & MyCredsTM) in Minerva, that allows students to securely share documents such as electronic transcripts, custom letters, documents, and forms.
Teams Phone replacing Webex softphone
We are transitioning Webex softphone users to Teams Phone throughout December. Our IT team will contact individual users to provide specific timelines.
The benefits of switching to Teams Phone include:
Reduced costs
Same calling functionality as Webex (internal and external calling)
Keeping existing phone numbers
RESOLVED: Microsoft Teams Phone Issue: Outbound External PSTN Calls Unavailable
We are currently experiencing an issue where outbound external calls from Microsoft Teams phone are not functioning. Our team is actively investigating the cause. Incoming calls and internal Teams calls are not impacted at this time.
Boost engagement in your PowerPoint presentations with Microsoft Forms!
Exciting news for Office 365 users! Microsoft Forms is now seamlessly integrated with PowerPoint, allowing you to incorporate live polls, quizzes or surveys directly into your slides. This powerful, easy-to-use feature is free and perfect for gathering real-time feedback and boosting engagement in any setting, from lectures to group projects!
Microsoft Teams update: Private Teams only for enhanced security!
Important update for Microsoft Teams users! Starting November 27, 2024, all newly created Microsoft Teams groups were set to Private by default. If you attempt to create a new team, the Public option will be unavailable (greyed out), as shown below:
Change to the classroom telephones autodial behavior
After October 18, Classroom telephones will no longer automatically call the Audiovisual support hotline when you remove the telephone receiver from the base.
This change will prevent accidental calls to the hotline.
After that date, you will have to use the press the AV System Support button on the lower-left side of the telephone’s display screen to call the Audiovisiual support hotline. (See below)
Secure version of Microsoft Copilot available to McGill community!
McGill offers a secure version of Microsoft Copilot Chat that protects our data using Commercial or Enterprise Data Protection (secure). Microsoft Copilot Chat, formerly known as Bing Chat or Bing Chat for Enterprise, is an AI tool built into Microsoft Edge.
By engaging with the Microsoft Copilot AI chatbot, you can:
Important: Keep your Zoom software updated
On November 2, 2024, Zoom will enforce its latest quarterly minimum version requirements. If you are not using at least version 5.17.5 (for Windows, macOS, Linux, Android, iOS, Intune) or version 5.17.0 for Blackberry, Zoom will not work until you update your software.
Cartoon of the month
Cartoon caption: "I’m afraid you’ll have to go, son.IT Services' 2024 Annual Report now available! / Le rapport annuel 2024 du service des TI est maintenant disponible !
As McGill’s new CIO, Paul Chamberland says IT Services strives to “create seamless and engaging digital experiences” for the McGill community. From tools that help students succeed to infrastructure upgrades and security enhancements, read the 2024 IT Services Annual Report to discover how we’re driving innovation and supporting students, faculty, and staff.
-----------
myCourses: grade export function unavailable
In myCourses, instructors are currently unable to export grades to Minerva from myCourses. This is an ongoing issue that IT Services is actively addressing, working closely with the vendor to restore this function and testing possible fixes.
As a temporary workaround, instructors need to manually enter grades in Minerva. Please see the following articles for relevant instructions:
Users may be intermittently unable to download attachments or view embedded images in Outlook on the web
Users may see the following error message when an attachment fails to download: “Error downloading the file content.” Downloading attachments and embedded image viewing may succeed after signing out and then back into Outlook on the web.
If available, users can download attachments and view embedded images consistently through the Outlook desktop client.
IT Services is currently working on a fix to resolve the issue.
Some users may experience multiple issues with Microsoft Teams
Update: January 29th, 9:15: The problems affecting Microsoft Teams were resolved over the week-end. If you are still experiencing problems, please restart your computer. If the problem persists, please contact the service desk.
Update: January 26th, 16:08: No resolution yet but Microsoft is applying configuration changes intended to reduce customer impact as quickly as possible. We will provide further updates as we receive them.
IT Support email to be decommissioned
Please be advised that the IT Support email (itsupport [at] mcgill.ca) will be decommissioned later this year.
We recommend instead that you visit the IT Support site at mcgill.ca/itsupport for all your IT needs.
Need IT help? Visit the IT Support site for quick and easy solutions (login required):
