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What user research for ServiceNow ITSM taught us about how our audience understands our services

3 Jan 2019

To achieve the usability goals we set for our new ServiceNow service catalogue, we knew we needed to answer a key question, "How does our audience understand the services we provide?"...

Software as a Service (SaaS) at McGill

11 Dec 2018

It sounds like tech jargon, but you’re probably more familiar with the concept than you think. SaaS is a delivery model used with most apps on your mobile devices and home computers. McGill also...

What we did over the summer 2018

13 Sep 2018

During the quiet summer months, when most students left campus, IT services took the time to implement improvements and upgrades. Here’s an overview of changes you may notice this fall term.

Classrooms get new projectors and mics for Fall 2018

10 Sep 2018

The quality and reliability of audiovisual equipment can make the difference between an enjoyable class and a frustrating one for both instructors and students. The Teaching and Learning Spaces...

Our new home page, designed by you!

5 Dec 2017

Our main goal in launching our new IT home page was to better connect with you. We wanted to provide a home page that makes it easy for you to find what you’re looking for when you visit us online....

Wrapping IT up for 2017

29 Nov 2017

Changes and advances in technology allow McGill to continuously improve services to the university community while delivering efficiency and sustainable value. Whether it be to implement a new...

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