Each year, the world’s most influential researchers are recognized in the Stanford-Elsevier Top 2% Scientists lists. The list ranks researchers from around the world, based on the impacts of their citations, their h-index, and other bibliometric indicators. In 2025, nine McGill Desautels researchers earned the honour: Yolande E.

The emergence of e-commerce has made for a revolution in retail. Whenever you make a purchase online, you generate data, and that data allows for a higher degree of personalization.

Business leaders understand that AI has the power to generate tremendous value, but it is IT teams that have a deeper understanding of the underlying processes and what’s going on behind the scenes. “They better understand the potential dangers and pitfalls,” says Maxime Cohen, Professor of Retail and Operational Management and Director of Research at the Bensadoun School of Retail Management. And because AI needs significant human oversight, they need to be involved in its ideation and deployment.

Authors: Hajime Shimao, Warut Khern-Am-Nuai, Karthik Kannan, and Maxime C. Cohen

Publication: Information Systems Research
Forthcoming
Articles in Advance: published online 7 Apr 2025

CIUSSS West-Central Montreal is testing AI Scribe, an AI-powered tool designed to help physicians efficiently document patient consultations. Under the guidance of Professor Maxime Cohen, a leading AI expert and Scale AI Chair Professor at McGill, the initiative aims to reduce administrative burdens and enhance patient care.

A 2022 study by researchers at McGill Desautels revealed that when shoppers were offered a promotion that gave them a choice between a healthy snack and a pastry with their coffee, sales of healthy snacks increased by more than 1000%.

AI has become an omnipresent topic of discussion in our daily lives, both professionally and personally. While much has been written on the challenges, risks, and pitfalls of AI (and the strong need to regulate its development and deployment carefully), it's also important to highlight its numerous benefits and positive impacts on society and the economy.