Document Handling

Fax Services

Departmental fax services are shared and should not be used for confidential faxes.
Our fax numbers may be found in this directory listing. (PDF)

Fax Machine

Use the photocopier to send and receive faxes.

The fax line operates the same way as a regular phone line. Hence,

  • To fax to a local number you need to dial 9 before entering the fax number.
  • To fax to a long-distance number you need to use a long-distance access code. See your lab director for more information.

Electronic Fax

The electronic fax is only able to receive faxes. It is useful for getting faxes as image files.


To access the faxes point your web browser to and log in.
Contact services-bme [at] for login credentials.

Faxes are listed under the CallPilot Messages tab.
To view a fax, click on the corresponding fax-machine icon.

Once you have viewed and/or downloaded a fax that you requested please delete it from the CallPilot system.

Faxes will be automatically deleted a certain number of days after they are first viewed. Your fax may well be viewed by someone else looking for their own, so you should check frequently if you expect a fax to arrive. (The actual retention period can be determined under the Useful Information tab.)

Software for Viewing Faxes

Depending on what operating system you are using and how you have set it up either the fax will be displayed immediately, or a dialogue box will appear asking if you want to save the file or display it using a specified application.

Any graphics application which can understand TIFF-F multipage TIFF files can be used to view the faxes.

For Microsoft Windows OS

  • One option is to use IrfanView (available for free from this site).
  • Imaging for Windows can also be used and is normally already installed with Windows versions previous to XP.
  • Users of MS Office can use the Office Document Imaging software.

For Mac OS

  • The CallPilot Player application can be used to view faxes.

For Unix-like OS

  • KFax is one available fax viewer.

For most operating systems, ImageMagick and The GIMP can also display the files. The aspect ratio may be incorrect for some fax resolutions.


  • Javascript and cookies must be enabled in your Web browser.
  • Pop-up blocking may interfere with the use of My CallPilot.
  • Even when you have allowed pop-ups in your Web browser, an apparently spurious message may appear saying that 'Pop-up windows are being blocked'. It seems to be safe to ignore it.
  • Internet Explorer may try to install applications the first time that MyCallPilot is accessed. These are not necessary to view faxes.


The photocopier is maintained by the university and supports the campus uPrint service. For information on how to use the photocopier consult the McGill IT knowledge base and search for "photocopier".


Attached to the Public Computer

An Epson Perfection V500 Photo flat-bed color scanner is connected to the public computer.

The user's guide is installed on the comptuer (it is available only in HTML format). Also, as of this writing, the guide is available on the EPSON web site.

Native to the Photocopier

The photocopier may be used to scan documents much in the same way that you would photocopy them; no software needs to be installed on our computer. Color scans are possible even though the copier prints in black & white only. There is no charge for scanning on the photocopier.

The simplest way to scan is to Scan to Mailbox, where the scanned document will be sent as a PDF attachment to an email address. The photocopier is aware of the Exchange Global Address List allowing you to search for an email address from the photocopier console.

Consult the Index of Documentation for uPrint for more information.

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