Why is this important?
We need to follow processes to gain a thorough understanding of users' needs and requirements, and then ensure that we build and maintain our sites to meet those needs concisely. Don’t take “It’s always been that way” for an answer. It takes work to make things simple.
Checklist of things to do
Planning and research
- Create a user research plan that spans every stage of your web project (when appropriate)
- Complete a site content audit
- Review analytics data
- Clearly define your site's goals and objectives based on users' needs
Building and evaluating your site
- Build prototypes that incorporate the end-to-end user experience
- Outline problems uncovered though user research and testing and identify solutions
- Conduct usability testing before and after your site launch (include users who require assistance to access digital content)
- Put a plan in place for evaluating and revising your site on an ongoing basis
Ensuring compliance with guidelines and requirements pertaining to digital content
- Adhere to McGill's guidelines and requirements pertaining to digital content and instigate a plan for evaluating adherence on an ongoing basis
- When working with external vendors, be sure guidelines and requirements are communicated and acknowledged
- 7 Questions to Ask Before You Build a Website
- Getting ready for a site redesign
- Checklist for new site managers taking over an existing WMS site
- A New Year’s resolution you can stick to? Site content auditing!
- Google Analytics 101
- How healthy is your website?
- User experience toolkit
- Usability Testing 101
- Making your web pages accessible
- McGill Visual Identity
- Copyright at McGill
- Policy on the Responsible Use of Information Technology at McGill (Secretariat website)
- Supporting Guidelines for the Responsible Use policy