Telephone support: 514-398-3398
Monday - Thursday 8:00 am - 6:30 pm
Friday 8:00 am - 5:00 pm
Telephone menu options:
1: myCourses and Teaching & Learning services
2: Web and Document Management services
3: ICS Desktop & Network services (for units under SLA)
4: Banner and other administrative services
5: All other services
6: Password reset assistance
9: Students seeking help on Minerva, dial 514-398-7878 or press 9
Walk-in support at 688 Sherbrooke, room 285 and Macdonald campus, MS2-025:
Monday - Friday 9:00 am - 5:00 pm
(last appointment at 4:30 pm)
Please click the appropriate category and select the appropriate form below.
Create a Guest Network Account - create accounts for 1 to 20 guests
Bulk Request for Guest Wireless Accounts - request accounts for more than 20 guests
Apply for / Renew a Resource Account
Application/Renewal for McGill Username & Email for affiliates
Request a Room Booking Account
Support request for myCourses (students)
Support request for myCourses (instructors)
Training or consultation for myCourses, Clickers and more (instructors)
Register your course for use with Clickers (instructors)
Email on Office 365 online
Submit an issue for email on Office 365
(This form is only for people whose email has already been migrated)
ISR Portfolio Request Form (for authorized users)
If your request is for new development or an enhancement, please download and complete the IT Business Needs Statement (Word doc) first; then attach it to your ISR Portfolio Request.
Titles indicated by * link to web sites where you can find more information about the service.
Minerva/Banner support request
Report a Banner (INB) disconnect issue
Banner Introduction training and registration *
Banner FIS training and registration *
Banner HRIS training and registration *
Banner SIS training and registration *
Help from Banner/Minerva Local Specialists*
Information on Banner login and authorization *
Request Data Warehouse access for Student System (SIS)
Request Data Warehouse access for FIS & HRIS
Request for PC Desktop and Windows file server support. These forms are used by authorized members of the IT Services SLA client list only. In some cases, only an authorized person can make a request.
Set up a computer
Set up equipment (Blackberry, etc.)
Configure user's access to printer
Relocation of computer and configuration
Other PC Desktop issues
Add, delete or revise a listing in the McGill Staff Directory
Add, delete or request corrections to the List of Telephone Coordinators
Request a long distance authorization code
Change how your name displays on McGill phones
Request a new / change existing uPrint device
Request to move or dispose of a uPrint device
Request to purchase a non-uPrint printing device
uPrint Refund Request
uPrint Prepaid Guest Card Request form|uPrint Card Request form
Request a uPrint direct print queue
Microsoft Campus Agreement – Request & Consent Form (for McGill LAN administrators)
Request for WMS site to go live
Request/remove permissions on WMS for site managers, editors and reviewers
Request/remove permissions to post Channels news & events
Request for a URL redirect
Request for Remote Application Server provisioning or access
If you do not find your issue listed in one of the forms above, use the Need Help? form to contact the IT Service Desk.
- You must provide a valid McGill ID when you fill in one of our forms, unless otherwise specified. In some cases, you will also need to log in with your McGill Username and McGill Password.
If your request involves a service that is not within the mandate of IT Services, we will refer you, if possible, to the most appropriate support unit.
- Our forms have scripts and/or ActiveX components that run in the browser in order to gather information about your system configuration. With this data, we can better help you resolve problems you are reporting to us. Please make sure you allow all content to run if you get security warnings.