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Telephone support: 514-398-3398
Monday - Thursday 8:00 am - 6:30 pm
Friday 8:00 am - 5:00 pm
Telephone menu options:
1: myCourses and Teaching & Learning services
2: Web and Document Management services
3: ICS Desktop & Network services (for units under SLA)
4: Banner and other administrative services
5: All other services
6: Password reset assistance
9: Students seeking help on Minerva, dial 514-398-7878
or press 9
Walk-in support at 688 Sherbrooke, room 285 and Macdonald campus, MS2-025:
Monday - Friday 9:00 am - 5:00 pm
(last appointment at 4:30 pm)
Please click the appropriate category and select the appropriate form below.
Create a Guest Network Account - create accounts for 1 to 20 guests
Bulk Request for Guest Wireless Accounts - request accounts for more than 20 guests
Apply for / Renew a Resource Account
Apply for / Renew McGill Username & Email for affiliates
Request a Room Booking Account
Technical support for myCourses (instructors and students)
Training or consultation for myCourses and other technologies (instructors)
Request myCourses integration of a third-party application (instructors)
Requests for PC Desktop and Windows file server support
The following form is to be used by authorized members of units that have an SLA with IT Services for desktop support:
ICS Desktop Service Request
NOTE: The following forms are no longer available. The best way to get service for an IT problem is to call 514 398-3398. Thank you for your cooperation.
Other PC Desktop issues
EAS Portfolio Request Form (for authorized users)
If your request is for new development or an enhancement, please download and complete the IT Business Needs Statement (Word doc) first; then attach it to your EAS Portfolio Request.
Titles indicated by * link to web sites where you can find more information about the service.
Minerva/Banner support request
Report a Banner (INB) disconnect issue
Banner Introduction training and registration *
Banner FIS training and registration *
Banner HRIS training and registration *
Banner SIS training and registration *
Help from Banner/Minerva Local Specialists*
Information on Banner login and authorization *
Request Data Warehouse access for Student System (SIS)
Request Data Warehouse access for FIS & HRIS
Add, delete or revise a listing in the McGill Staff Directory
Add, delete or request corrections to the List of Telephone Coordinators
Request a long distance authorization code
Change how your name displays on McGill phones
Request a new / change existing uPrint device
Request to move or dispose of a uPrint device
Request to purchase a non-uPrint printing device
uPrint Refund Request
uPrint Prepaid Guest Card Request form|uPrint Card Request form
Request a uPrint direct print queue
Microsoft Campus Agreement – Request & Consent Form (for McGill LAN administrators)
Report an issue / Ask a question about the WMS
Channels News and Events
Report an issue / Ask a question about Channels
Request for WMS site to go live
Add/Remove Permissions for Website Administrator, Manager, Editor, Reviewer
Request/remove permissions to post Channels news & events
Request for a URL redirect
Request for Remote Application Server provisioning or access
Request a Blog
Request Twitter authentication
If you do not find your issue listed in one of the forms above, use the Need Help? form to contact the IT Service Desk.
- You must provide a valid McGill ID when you fill in one of our forms, unless otherwise specified. In some cases, you will also need to log in with your McGill Username and McGill Password.
If your request involves a service that is not within the mandate of IT Services, we will refer you, if possible, to the most appropriate support unit.
- Our forms have scripts and/or ActiveX components that run in the browser in order to gather information about your system configuration. With this data, we can better help you resolve problems you are reporting to us. Please make sure you allow all content to run if you get security warnings.