- it_services mcgill.ca/it
- it_services mcgill.ca/library
- it_services mcgill.ca/tls
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D2: Live and ready for new requests
Introducing D2As of August 2nd, 2017, D2 is the main web-based document management solution used at McGill for creating, managing and publishing electronic documents. D2 is the replacement solution for CenterStage, which lost vendor support in spring 2017.
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Anti-spam quarantine to be replaced by anti-spam protection in Office 365
In order to take full advantage of the features of Email on Office 365, IT Services will be replacing our anti-spam quarantine system with Office 365’s anti-spam protection features.
...Phishing scam: "You have a message from McGill Via Dropbox"
There is a phishing email circulating asking users to click on a link to view files via dropbox that their Admin has shared. The link redirects to a fake login page. See an example of this phishing message below.
...Upcoming Fall 2017 WMS Presentation
Back by popular demand, the Web Service Group will be offering another presentation in the Fall — this time shining a spotlight on the highly-requested topic of webforms in the WMS. This is something you won’t want to miss so stay tuned for more details to come. In the meantime, we want to hear from you. Tell us which webform features you’re most interested in by taking a short survey.
COMPLETED: Trend Micro OfficeScan upgrade July 17, 18, 19
IT Services has completed installing a new critical patch on McGill’s Antivirus server, Trend Micro OfficeScan, on all campus computers and laptops.
Original Message posted July 17, 2017
IT Services will be installing a new critical patch on McGill’s Antivirus server, Trend Micro OfficeScan, on all campus computers and laptops. Home computers are not affected.
The upgrade will be staggered and performed on one of the following days:
...Wireless unavailable at Roddick Gates & Crossroads
Due to construction at the downtown campus, wireless coverage is unavailable at the Roddick Gates and the Crossroads (the main entry road and the road in front of the Three Bares statue).
RESOLVED: Downtown campus - telephones are now functioning
July 12, 2017:
IT Services have made the necessary repairs to the telephone system. All users will now have full access to their telephones.
ORIGINAL message: July 10, 2017:
Telephones situated in the north west section of the downtown campus are not functioning.
Technicians should have the problem resolved tomorrow. We apologize for the inconvenience.
RESOLVED: uPrint Anywhere service is now available
Update - July 4, 4:00 pm: The uPrint Anywhere issue has been resolved.
Original announcement- July 4, 12:50 pm:
uPrint Anywhere is a sub-service of uPrint which allows students, faculty and staff to send print jobs via email from any computer, laptop, or mobile device to a uPrint device on campus.
Note: Print jobs sent directly to uPrint via desktop computers using the uPrint drivers are not affected.
...Malicious email from compromised McGill account - subject: "McGILLS"
There is a malicious email circulating which comes from a McGill professor's account, which was compromised. It says that the sender has "shared an Important Document ..." and contains a link to OPEN FOLDER. See an example of this message below.
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Password reset required for resource accounts
Sponsors of McGill resource accounts were notified in May and asked to reset the passwords of those accounts by May 24. Any resource account passwords which were not changed since March have now been reset by IT Services and the accounts will not be accessible until the passwords are changed.
...RESOLVED: myMcGill portal now available
Update - July 3, 2017: The myMcGill portal issues have been resolved.
Original announcement- June 20, 2017:
The myMcGill portal is presently down, and will be unavailable for the duration of the upcoming holiday long weekend. IT Services is investigating the cause of this issue. We apologize for the disruption of service.
...RESOLVED: FAMIS now available
Update - June 15 at 4:15 pm: The issues affecting FAMIS have been resolved. You should now be able to access the system.
Original announcement- June 15 at 3:00 pm:
Access to the Facilities and Space Management System (FAMIS) is currently unavailable.
IT Services' staff is investigating the issue; we apologize for any inconvenience this may cause.
RESOLVED: myMcGill portal now available
Update - July 3, 2017: The myMcGill portal issues have been resolved.
Original announcement- June 15, 2017:
The myMcGill portal is currently unavailable. IT Services is investigating the cause. We apologize for the disruption of service.
In the meantime, please see alternate links for access to services.
Maintenance of McGill backup system, Thursday, June 15, from 9:00am to 4:00pm
Please note that the backup system will be unavailable on Thursday June 15, 2017 from 9:00 am to 4:00 pm for maintenance. The backup system will not be available for file backups or restores during this period.
Phishing scam: "Library Account"
There is a phishing email circulating advising customers that their library account has expired and that they must click on a fraudulent link in order to reactivate it. See an example of this phishing message below.
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