RESOLVED: Secret Server Unavailable
UPDATE: D2 Documentum available again
UPDATE: D2 Documentum available again
Both database and file system for Documentum and D2 related service are fully restored to July 13, 11PM. All of our application are back online.
D2 Documentum was unavailable since July 14th, 5:00PM.
Users could not upload or retrieve document from the platform until further notice.
Report suspicious emails from your McGill Inbox
You can quickly report a suspicious email using the Report Junk or Report Phishing buttons available in Microsoft Outlook, whether you’re using the desktop app, mobile app, or Outlook on the web.
Some users may be unable to browse the web from home
Some users are currently unable to browse the web from home. The IT team is actively investigating the issue and working to restore normal service as quickly as possible.
If you are affected, please contact the IT Service Desk for assistance.
Updates will be shared as they become available. We appreciate your understanding.
The IT statistics and project dashboard are now available!
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IT Services strives to create seamless and engaging digital experiences for the McGill community. We implement solutions, upgrades, and security enhancements that enable productivity, efficiency, and continued success for our staff and students.
Ban of DeepSeek on McGill devices / Interdiction d'utilisation de DeepSeek sur les appareils de McGill
This message is published on behalf of Paul Chamberland, Chief Information Officer & Associate Vice-Principal IT Services. / Ce message publié au nom de Paul Chamberland, Dirigeant Principal de l’Information & Vice-recteur associé, Service des TI.
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Dear members of the McGill community,
Have you spotted these clues in your McGill email?
Attackers, scammers, marketers: these days they’re all taking advantage of AI to generate polished, typo-free content. Figuring out if an email is legitimate has definitely become more challenging. But when you access your McGill email through Microsoft Outlook, you benefit from several extra features that help protect you from phishing.
Keep an eye out for: phishing safety tips
Learn how to use Copilot AI module now on myCourses
Microsoft Copilot is a generative AI tool that can help you write texts, generate images, translate texts into other languages, and much more. Learn how to access this powerful tool and use its main features with our self-paced introductory online module on myCourses. Through hands-on exercises and real-world scenarios, as well as a discussion of ethical AI practices, you’ll be well-equipped to use Copilot productively and responsibly.
Microsoft 365 license deactivation warnings
IT Services recently migrated many Webex softphone users to Teams Phone.
As a result, users may have received a message from Microsoft stating their license will be deactivated soon. (See screenshot above.) It is a legitimate message from Microsoft.
Do not use Read.AI for McGill purposes
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We have received reports of a Read.AI bot attending or attempting to attend online meetings organized by McGill faculty and staff. The bot uses generative AI to create a text summarizing a meeting’s discussions and decisions; it then shares a link to that document with all participants.
The McGill Classroom A/V Instructions application is getting a makeover and a new home!
The Classroom A/V Instructions application is moving to the Browse Classrooms widget on the McGill IT Support website on December 13th, 2024.
Staff Directory decommissioned – Staff to update/review Workday information
As of January 31, 2025, McGill IT Services has decommissioned the McGill Staff Directory. This initiative aims to streamline processes, improve security against phishing attacks, and replace outdated technology.
Mural login now using Single Sign-On (SSO)
We are excited to announce that we've enabled Single Sign-On (SSO) on Mural for a seamless and secure login experience. Action required: Please log out of your Mural account and log back in using SSO. This will ensure uninterrupted access and a smoother process for future logins.
Boost engagement in your PowerPoint presentations with Microsoft Forms!
Exciting news for Office 365 users! Microsoft Forms is now seamlessly integrated with PowerPoint, allowing you to incorporate live polls, quizzes or surveys directly into your slides. This powerful, easy-to-use feature is free and perfect for gathering real-time feedback and boosting engagement in any setting, from lectures to group projects!
