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Get ready - a new IT support experience is coming in June

McGill IT Services is preparing to launch our new IT Support site to the McGill community this June. Soon you’ll have an integrated site, where you can make requests for standard IT services and support, search our Knowledge Base for how-to instructions and service details, view the status of IT systems, follow up on your support tickets and more. 

Watch our teaser video

Published: 26 May 2020

RESOLVED: e-Elections System (Omnivox) currently unavailable

Update: May 20, 2020, 4:30 PM

The e-Election issue has now been resolved. Users are able to log in.

Original message: May 20, 2020 at 2:00 PM

Published: 20 May 2020

RESOLVED: Issues with generating reports in Mercury

There is currently an issue with generating reports in Mercury. We thank you for your patience while we resolve this issue.

Published: 7 May 2020

UPDATE: LISTSERV administrative web page changing to HTTPS

UPDATE: April 27, 2020 The URL change for LISTSERVs that was announced at the end of February was postponed due to issues beyond our control. The new date for implementation of this change will be on Wednesday, April 29, 2020. Thank you for your understanding.

Published: 27 Apr 2020

About www.mcgill.ca vs. mcgill.ca URLs

McGill's central websites, published using the Web Management System (WMS), can be accessed using both www.mcgill.ca URLs and mcgill.ca URLs without the www. Which is the correct version? In fact, both are correct.

Published: 27 Apr 2020

myCourses login issue? Update your bookmarks

Please note that the correct URL to access myCourses should be https://mycourses2.mcgill.ca. This URL brings you to McGill's ADFS sign-in page, similar to the Office 365 sign-in page.

Published: 24 Apr 2020

New photo on McGill signin page

Now that winter is behind us, we are replacing the snowy scene on our signin page with this spring photo.

Here's wishing you all a brighter, safer spring season, wherever you are!

Published: 22 Apr 2020

Gift card phishing scam: "Can you do me a favor?"

What is the gift card scam?

You may receive an email that looks like it comes from one of your coworkers,  saying something like: "Can you do me a favor?" 

If you reply, the next email asks you to purchase a gift card on their behalf. The message may say they need the card immediately, but they are too busy to do it, and they will pay you back as soon as possible.

These emails are not legitimate. They are being sent by malicious entities who are impersonating people in your contacts list to gain your trust and exploit you. These kinds of fraudulent emails, known as "phishing", attempt to gain your trust in order to access your personal and/or credit card information, or to get money (in the form of gift cards).

DO NOT click any links or reply to such messages. Delete these emails immediately!

Published: 22 Apr 2020

IT instructor-led training goes online!

During the COVID-19 pandemic, we are now offering courses as webinars via MS Teams or Cisco Webex. See the list below.

Published: 16 Apr 2020

Stay cybersafe while working from home: IT Security Awareness course

Working from home these days? Stay cybersafe by following “Top five steps to securely work from home” and watching the video “Creating a Cyber Secure Home”, available to all staff, students and faculty in the IT Security Awareness course in myCourses.

How to access:

If you have not already enrolled in the IT Security Awareness course:

Published: 27 Mar 2020

Webex experiencing audio connection issues

Due to high user volume, Webex is experiencing audio connection issues. Check the Webex service status page for updates.

 

Published: 18 Mar 2020

Working remotely - IT resources for students, instructors and staff

While the university is closed, due to the COVID-19 virus pandemic, we have prepared a list of services that student, faculty and staff members can use to access McGill online systems, communicate and collaborate remotely. 

See Work Remotely

Published: 18 Mar 2020

Emergency laptop loans during campus shutdown

Emergency Laptop Loans

In order to facilitate staff’s ability to work from home during the campus shutdown, we are making loaner laptops available to those performing necessary functions and activities from home who don’t otherwise have access to a computer. Due to limited supply, only those performing activities essential to the ongoing operation of the University will be considered.

Published: 16 Mar 2020

McGill Virtual Private Network (VPN) experiencing performance issues

 

The McGill Virtual Private Network (VPN) is presently in high demand. As a result, users may experience temporary performance issues throughout the day. We are working on a permanent resolution and we thank you for your patience during this time. 

Published: 16 Mar 2020

IT Service Desk walk-in centers closed

Due to the recent Covid19 pandemic, all walk-in centers on the downtown campus (688 Sherbrooke St. W., Room 285 and the McLennan Library Building) and the Macdonald campus (Macdonald Stewart, Room MS2-025) will remain closed until further notice. You may reach the IT Service Desk by phone at 514-398-3398 Monday through Thursday from 8:00 am to 7:00 pm and Fridays until 5:00 pm.

Published: 13 Mar 2020

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