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RESOLVED: Secret Server Unavailable

Published: 17 Jul 2025

UPDATE: D2 Documentum available again

UPDATE: D2 Documentum available again

Both database and file system for Documentum and D2 related service are fully restored to July 13, 11PM. All of our application are back online.

D2 Documentum was unavailable since July 14th, 5:00PM.

Users could not upload or retrieve document from the platform until further notice.

Published: 16 Jul 2025

Report suspicious emails from your McGill Inbox

You can quickly report a suspicious email using the Report Junk or Report Phishing buttons available in Microsoft Outlook, whether you’re using the desktop app, mobile app, or Outlook on the web.

Published: 16 Jul 2025

Some users may be unable to browse the web from home

Some users are currently unable to browse the web from home. The IT team is actively investigating the issue and working to restore normal service as quickly as possible.

If you are affected, please contact the IT Service Desk for assistance.

Updates will be shared as they become available.  We appreciate your understanding.

Published: 9 Jul 2025

The IT statistics and project dashboard are now available!

Français ci-dessous

IT Services strives to create seamless and engaging digital experiences for the McGill community. We implement solutions, upgrades, and security enhancements that enable productivity, efficiency, and continued success for our staff and students.

Published: 2 Jun 2025

New Course Catalogue

The new

Published: 2 May 2025

Ban of DeepSeek on McGill devices / Interdiction d'utilisation de DeepSeek sur les appareils de McGill

This message is published on behalf of Paul Chamberland, Chief Information Officer & Associate Vice-Principal IT Services. / Ce message publié au nom de Paul Chamberland, Dirigeant Principal de l’Information & Vice-recteur associé, Service des TI.

Le français suit.

Dear members of the McGill community,

Published: 14 Apr 2025

Have you spotted these clues in your McGill email?

Attackers, scammers, marketers: these days they’re all taking advantage of AI to generate polished, typo-free content. Figuring out if an email is legitimate has definitely become more challenging. But when you access your McGill email through Microsoft Outlook, you benefit from several extra features that help protect you from phishing.

Keep an eye out for: phishing safety tips

Published: 24 Jan 2025

Learn how to use Copilot AI module now on myCourses

Microsoft Copilot is a generative AI tool that can help you write texts, generate images, translate texts into other languages, and much more.  Learn how to access this powerful tool and use its main features with our self-paced introductory online module on myCourses. Through hands-on exercises and real-world scenarios, as well as a discussion of ethical AI practices, you’ll be well-equipped to use Copilot productively and responsibly.

Published: 14 Jan 2025

Microsoft 365 license deactivation warnings

 

IT Services recently migrated many Webex softphone users to Teams Phone.

As a result, users may have received a message from Microsoft stating their license will be deactivated soon. (See screenshot above.) It is a legitimate message from Microsoft.

Published: 13 Dec 2024

Do not use Read.AI for McGill purposes

La version française suit.

We have received reports of a Read.AI bot attending or attempting to attend online meetings organized by McGill faculty and staff. The bot uses generative AI to create a text summarizing a meeting’s discussions and decisions; it then shares a link to that document with all participants.

Published: 10 Dec 2024

The McGill Classroom A/V Instructions application is getting a makeover and a new home!

The Classroom A/V Instructions application is moving to the Browse Classrooms widget on the McGill IT Support website on December 13th, 2024. 

Published: 6 Dec 2024

Staff Directory decommissioned – Staff to update/review Workday information

As of January 31, 2025, McGill IT Services has decommissioned the McGill Staff Directory. This initiative aims to streamline processes, improve security against phishing attacks, and replace outdated technology.  

Published: 4 Dec 2024

Mural login now using Single Sign-On (SSO)

We are excited to announce that we've enabled Single Sign-On (SSO) on Mural for a seamless and secure login experience. Action required: Please log out of your Mural account and log back in using SSO. This will ensure uninterrupted access and a smoother process for future logins.

 

Published: 27 Nov 2024

Boost engagement in your PowerPoint presentations with Microsoft Forms!

Exciting news for Office 365 users! Microsoft Forms is now seamlessly integrated with PowerPoint, allowing you to incorporate live polls, quizzes or surveys directly into your slides. This powerful, easy-to-use feature is free and perfect for gathering real-time feedback and boosting engagement in any setting, from lectures to group projects!

Published: 14 Nov 2024

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