ITM 315 - Major Incident Management
NOTE: Due to the pandemic, this course will be held remotely, via Webex or MS Teams. You will be provided information on how to attend once you register.
NOTE: These sessions are available ONLY to IT Services Units.
Target Audience: All IT Services staff
Prerequisites: Incident Management training
Duration: 1.5 hours
Course format: Workshop
Register now (Choose the session that best fits your schedule)
This course provides an overview of best practices for Major Incident Management. The audience will learn how to manage tasks and ensure that their teams can follow McGill's Major Incident Management (MIM) procedures while dealing with major issues. Topics covered include:
- Identifying Major Incidents
- Promoting incidents assigned to your team
- Sending out Major Incident alerts
- Locating and closing Major Incidents assigned to you or your team