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Maintenance on Knowledge Base service Saturday, March 28

Sat, 2015-03-28 09:00 - 13:00

On Saturday, March 28, 2015, from 9:00 am to 1:00 pm, McGill's Knowledge Base services will undergo maintenance to upgrade the underlying software.  Knowledge bases for Information Technology and Financial Services, as well as internal/non-public knowledge bases, may be unavailable during this period.

The upgrade will provide improved support for mobile devices; you will be able to scroll though complete articles on mobile smartphones and tablets.

Source Site: /it

NEW: OneDrive cloud file storage for Faculty and Staff

Mon, 2015-03-30 15:19
OneDrive FREE cloud storage

As of March 30, 2015, all faculty and staff have access to Microsoft OneDrive for Business, providing 1 Terabyte of FREE file space on which to store both non-work related files and some* work-related files.

Source Site: /it

McGill’s phishing expedition

Thu, 2015-03-12 14:52

Educating computer users on the consequences of phishing is a challenge, especially since cybercriminals develop more sophisticated-looking emails and schemes every day. We’re all incredibly busy and bombarded with emails; even the most tech-savvy among us have fallen into their trap.Last week, IT Services phished all faculty and staff members of the McGill community. Yesterday, March 11, they did it again. Some people ask why is this necessary?

Read the full McGill Reporter article →

Source Site: /it

Web VPN service no longer available to access Library e-resources as of March 16, 2015

Thu, 2015-03-12 10:53

As of March 16, 2015, the Web VPN service will only be available to access archived online courses in WebCT (Fall 2010 to Winter 2012).

Current students, faculty and staff can access Library e-resources via wireless network when on campus, and directly from the web browser via EZProxy or via McGill's VPN when off-campus.

Alumni, who cannot use the McGill VPN, are now able to access a subset of Library e-resources directly from your web browser by signing in wit

Source Site: /it

McGill Password Security Questions (PSS) was decommissioned on February 23

Thu, 2015-03-05 15:53

As part of an ongoing effort to streamline services, the McGill Password Security Questions (PSS) tool was decommissioned on Monday, February 23. While this tool was initially launched with the goal of providing additional security questions and password reset functionality to our end-users, it essentially duplicated options that were already available in Minerva and caused user confusion.

Source Site: /it

Disruption of wired & wireless network in BMH Friday, March 6

Fri, 2015-03-06 07:30 - 07:45

The replacement of a defective UPS will affect wired and wireless connectivity in Bishop Mountain Hall as well as the REZ network in BMH on Friday March 6 at 7:30am for around 10 minutes. We apologize for any inconvenience this may cause.

Source Site: /it

It's time for a phishing expedition

Tue, 2015-02-17 17:04

Periodically, IT Services will send out mock phishing emails to the McGill community as part of a proactive approach to increase awareness of the dangers of phishing. Users who click on a link in one of these emails will be redirected to a page informing them that they have participated in a phishing awareness exercise, and will be encouraged to learn how to identify and avoid falling victim to these types of scams.

Don’t want to wait and risk taking the bait? Sign up now for IT Services’ online Security Awareness training, or read more about spotting phishing scams:

Source Site: /it

Resolution: Windows update causes problems with Cisco AnyConnect VPN client

Mon, 2015-02-16 13:29

The Cisco AnyConnect client software, which is used to connect to McGill's VPN, does not work after the Windows update for IE11 is installed. The error message displayed is:
"Failed to initialize connection subsystem".

To resolve this issue, run Windows Update. Windows Update is included in your Control Panel. To check for updates:

Source Site: /it

Event Capture and Broadcast / AV Streaming service (BCOOL TV) maintenance - Feb 12

Thu, 2015-02-12 10:30 - 12:30

The Event Capture and Broadcast / AV Streaming service (BCOOL TV) will undergo a scheduled maintenance operation on Thursday, February 12, between 10:30 am and 12:30 pm. The system will be unavailable during this period.

The Lecture Recording System will not be affected.

Source Site: /it

myMcGill portal downtime - Monday, February 9, 9:00 to 10:00 pm

Mon, 2015-02-09 21:00 - 22:00

The myMcGill portal will be unavailable for approximately 1 hour this evening, Monday, February 9 starting at 9:00 pm in order to reboot the system.

During this period you will still be able to access major IT services, such as email, myCourses and Minerva by clicking here for alternate links.

We apologize for the inconvenience this may cause.

Source Site: /it